Came in to buy an umbrella for 39.99. the computer was down. It was raining outside and I was headed to a funeral. I offered them cash. They said they couldn't because the system was down. I offered 50 dollar and they could keep the change. They said they didn't know the price(it was on the tag). I guess the math was too hard for them and the store procedure for a computer system being down was non existent. Lack of management and training is to blame. Do better

Published 4 months ago

Not too bad for the Friday after Christmas. Lines, but they moved quickly. The staff were friendly and helpful. Easy to make a return. No hassles, no stress.

Published 4 months ago

For some reason they would not allow my spouse to try shoes on, and wanted her to commit to buying before trying saying “it’s a lot of effort to bring shoes from back unless you commit to buying”. Is this normal these days where people spend 150-200 bucks without trying the shoes on? It’s not like we tried 100s of shoes to bother the sales lady. It was literally our first ask. Anyway, this was our first visit to the store and will definitely be the last.

Published 5 months ago

I recently purchased a pair of shoes from Dick’s Sporting Goods, and the experience has been nothing but disappointing. When I bought the shoes on Thursday, I specifically asked about the return policy. However, the sales associate failed to mention a key detail: if the shoes were worn, they couldn’t be returned.

On Friday, I wore them around the block, only to find they caused significant knee pain by the time I got home. On Saturday, I went back to the store hoping to return or exchange them for a different pair. I was upfront with the store manager, Dino, about having worn them briefly around my neighborhood, explaining the pain they caused.

Unfortunately, Dino was not only unhelpful but also rude, condescending, and downright discourteous. His response was essentially that I should have “tried them before I left” and insisted there was nothing they could do. I asked about exchanging them or even getting store credit—nope. His final suggestion? To return them to the manufacturer. He even made an absurd analogy, comparing my experience to not being able to return a bat if it didn’t help me get a home run.

In short, Dick’s Sporting Goods clearly doesn’t stand by its products or support its customers. If you’re considering shopping here, be warned: try items on in-store, then buy them somewhere like Amazon, where you’ll actually be able to return them if they don’t work out. And above all, Dick’s should be more transparent about their restrictive return policies so customers don’t end up feeling deceived.

Published 6 months ago

Very poor. I bought a Callaway Golf Driver, 2 years ago at this Dicks location and recently it shattered in my hand during play. I took it back to the store for warranty and received a bold face lie that Callaway clubs shafts broke all the time and the warranty was 90 days. When I pushed it turns out the warranty was 2 years. I can do with out lies where I spend my money, thank you very much, and will not be spending any more time at Dicks Sporting Goods.

Published 6 months ago

Great selection of sporting goods. It has a little bit of everything to include long guns and archery. Staff was very nice and helpful. Large selection of Golf apparel and equipment.

Published 7 years ago

Very disappointed in the customer service I received by Earnie in the golf section . Terrible attitude will not be returning . Took my 800 dollars I was going to spend to PGA super store .

Published 5 months ago

Great store

Published 4 months ago

Came in to buy an umbrella for 39.99. the computer was down. It was raining outside and I was headed to a funeral. I offered them cash. They said they couldn't because the system was down. I offered 50 dollar and they could keep the change. They said they didn't know the price(it was on the tag). I guess the math was too hard for them and the store procedure for a computer system being down was non existent. Lack of management and training is to blame. Do better

Published 4 months ago

Great store

Published 4 months ago

Published 4 months ago

Not too bad for the Friday after Christmas. Lines, but they moved quickly. The staff were friendly and helpful. Easy to make a return. No hassles, no stress.

Published 4 months ago

Very disappointed in the customer service I received by Earnie in the golf section . Terrible attitude will not be returning . Took my 800 dollars I was going to spend to PGA super store .

Published 5 months ago

For some reason they would not allow my spouse to try shoes on, and wanted her to commit to buying before trying saying “it’s a lot of effort to bring shoes from back unless you commit to buying”. Is this normal these days where people spend 150-200 bucks without trying the shoes on? It’s not like we tried 100s of shoes to bother the sales lady. It was literally our first ask. Anyway, this was our first visit to the store and will definitely be the last.

Published 5 months ago

Very poor. I bought a Callaway Golf Driver, 2 years ago at this Dicks location and recently it shattered in my hand during play. I took it back to the store for warranty and received a bold face lie that Callaway clubs shafts broke all the time and the warranty was 90 days. When I pushed it turns out the warranty was 2 years. I can do with out lies where I spend my money, thank you very much, and will not be spending any more time at Dicks Sporting Goods.

Published 6 months ago

I recently purchased a pair of shoes from Dick’s Sporting Goods, and the experience has been nothing but disappointing. When I bought the shoes on Thursday, I specifically asked about the return policy. However, the sales associate failed to mention a key detail: if the shoes were worn, they couldn’t be returned.

On Friday, I wore them around the block, only to find they caused significant knee pain by the time I got home. On Saturday, I went back to the store hoping to return or exchange them for a different pair. I was upfront with the store manager, Dino, about having worn them briefly around my neighborhood, explaining the pain they caused.

Unfortunately, Dino was not only unhelpful but also rude, condescending, and downright discourteous. His response was essentially that I should have “tried them before I left” and insisted there was nothing they could do. I asked about exchanging them or even getting store credit—nope. His final suggestion? To return them to the manufacturer. He even made an absurd analogy, comparing my experience to not being able to return a bat if it didn’t help me get a home run.

In short, Dick’s Sporting Goods clearly doesn’t stand by its products or support its customers. If you’re considering shopping here, be warned: try items on in-store, then buy them somewhere like Amazon, where you’ll actually be able to return them if they don’t work out. And above all, Dick’s should be more transparent about their restrictive return policies so customers don’t end up feeling deceived.

Published 6 months ago

Chanel was extremely helpful in assisting us with re ordering a different size shoe to our house due to not having the requested size available in store.

Published 10 months ago

Published a year ago

Customer service was below par. I wouldn’t recommend this place to my worst enemy.

Published a year ago

I would give 0 stars if it was even possible.

Published a year ago

This place sucks. Sticklers on the return policy. DO NOT GO HERE

Published a year ago

Published a year ago

Published a year ago

Mr. Eric this past saturday on 4/12 was awesome. I looked for a merchandise that was not out on display but was in stock. I was looking around and he offered to help and got it from stock room and helped me load it up in the car. It was a very pleasant experience. This will be my goto place besides the one in Modesto.

Published a year ago

Will was super helpful and patient helping us find what we needed.

Published a year ago

Show rubs ankle and no accepted for return. Just put in Garbage $113

Published a year ago

Published a year ago

Large collections and staff were helpful .

Published a year ago

Published a year ago

Published a year ago

Great selection of sporting goods. It has a little bit of everything to include long guns and archery. Staff was very nice and helpful. Large selection of Golf apparel and equipment.

Published a year ago

Published a year ago

Published a year ago

On a business trip I stupidly left my athletic shoes at home, so I visited this store to grab a replacement pair. The gentleman in the shoe department was helping some folks, but he divided his time between them and me, and quickly helped me find what I needed. That's a bit unusual .... most sales folks would do one at a time. Checkout was pleasant, and I was out the door in five minutes. That deserves an attaboy.

Published 2 years ago

Bad customer service unable to pull purchase receipt in store and customer service on phone. Not recommended

Published 2 years ago

Published 2 years ago

Loved the socks at first but they get holes in the toes!! I have not had these socks more than a year and holes are forming in the toes. This also happened with another pair. Bombas needs to fix this huge problem these socks are not cheap!

Published 2 years ago

Shopped for bikes. Reasonably good selection but no price tags on most bikes and sales assistance was scarce. Still, we found a bike, found some help, and completed the purchase

Published 2 years ago

Poor customer service. I was at the store to do tennis racket stringing based on the information from the site and indications of friends and after asking two different people, we found out that they don’t do the job. We showed the site that informs the existence of the service and they replied that maybe in some other location. We then asked if they could check, since the information on the site is not reliable and they refused to help. Empty store, more employees than customers and still can't help? A beautiful and well-equipped store with arrogant and lazy employees. Good equation to create detractors, don't you think? I'm not coming back again and I don't recommend.

Published 2 years ago

If you are a sports fanatic - it's good to go here now and then. But haven't found too much success with items that have WOWed me.

Published 2 years ago

Staff was really responsive and helpful. I needed to find a few items real quick and found the items online. They quickly showed me to where the items were and I was in and out and back to work. Great experience

Published 2 years ago

Not my favorite store. Lots of sports touted but limited inventory inside of each category. Friendly is not part of the experience.

Published 2 years ago

Worst customer service I’ve ever experienced, I needed assistance in the exercise equipment department after 30 mins of wait and btw store wasn’t busy at all they sent someone who was very rude and unprofessional and was unwilling to help

Published 2 years ago

Tienda especializada en deportes de todo tipo, puedes encontrar todo lo que necesites sin importar la rama atlética que practiques, desde pesas hasta hiking y golf.
Tienen una que otra oferta y todo esta dividido para su fácil ubicación, creo que es una de las tiendas que yo más recomiendo, siempre me ha ido bien y siempre me han atendido bastante bien.
La plaza en la que se encuentra cuenta con estacionamiento gratuito y es muy fácil encontrar lugar para aparcar.

Published 2 years ago

Published 2 years ago

Wish I could give zero stars for my experience. I was walking towards the entrance of the store to grab an item near their, and a worker gave me the most aggressive stare and walked in front of the entrance as if to block me. Then I saw her signal to another worker, and that worker came up and asked me if I needed help with anything in the most condescending passive-aggressive tone. If it hadn't been for the need to get this present for my little brother, I would have walked out of that store and not given my money to this business. Ik I don't look like the general demographic of the people who come to this store, but that doesn't mean you need to constantly watch me move around the store.

In fairness, though, the workers who were in their respective departments were very knowledgeable and accommodating to my needs. But I'm not a fool. I can distinguish between accommodating and condescending.

To the two workers who did that to me, I wish I had your names, but I'm not as impractical as both of you. I liked how both of you were still hovering over me when I was at the register paying for my items. You'll get my $200 today but never again. Hopefully, other POC see this and steer clear.

Seems like a good store, but you unfortunately have some people with a bad judgment of character. And it only takes one person to ruin the dynamic. I wish I could say I was exaggerating but this is truly honest.

To the workers who did what they did I hope you read this and you make that change within yourself besides that everyone else was great.

Published 2 years ago

Nice, clean store and Lorenzo at the register was incredible helpful and friendly.

Published 2 years ago

I have been to couple of dick’s sporting goods this is the only one who did not offer a military discount i am not sure if the employee was being a honest or a jerk not a good experience at all.

Published 2 years ago

Published 2 years ago

Employees Chase & Julissa were super helpful & kind on our visit! Great customer service. Thank you for making our visit to the store awesome!!

Published 2 years ago

Published 2 years ago

Love the store and Great curbside service.

Published 2 years ago

Published 2 years ago

Stocked well friendly ppl on the floor

Published 2 years ago

Published 2 years ago

Nice store

Published 2 years ago

Boring. No knives or crossbows

Published 2 years ago

Customer Service is missing. Some shoe sizes in men's dpt. are missing the wrong sizes per box. etc etc. Frustrating not having help available.

Published 2 years ago

5 minutes ago I just got hung up by someone worked in the customer service just because he did not understand what I was talking about explained so impatiently in a call back I made. It was so rude and extremely unprofessional. I can see I’m not the only one being treated like that in the reviews, hope a manager can see this feedback and take some actions.

Published 2 years ago

As someone who works in customer service I was surprised how that interaction on the phone went. Didn't even offer a solution, just hung up and treated me like I was dumb.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

This our go to store for kids sports gear. Great selection. Good prices. Easy returns.

Published 3 years ago

So I have never been here and I found there website a little confusing to be able and go pick up my order but I’ll tell you what when I decided to go in and pick up my order I was more than surprised by what I found. The store was amazingly clean and the staff were up beat customer focused but not overwhelming or annoying! Definitely impressed I may have found a new shopping destination

Published 3 years ago

Lorenzo (worked 4:20pm 5/18/22) amazing customer service. Very personable, polite, clean professional look and service! Thank you!

Published 3 years ago

Published 3 years ago

Great doughnuts and friendly staff

Published 3 years ago

Published 3 years ago

One stop for all sports shopping needs

Published 3 years ago

They were very rude at the check out

Published 3 years ago

Published 3 years ago

Good Quality products for all ages.

Published 3 years ago

Nothing special, prices on the high side can do better online

Published 3 years ago

Published 3 years ago

Published 3 years ago

Great selection of sports equipment and sports wear. I was looking for hiking boots and had 1st class assistance from a young gentleman who was very knowledgeable and helpful with the range of products available. I will definitely return for other sporting equipment as and when required.

Published 3 years ago

Bought some items for my daughter

Published 3 years ago

Published 3 years ago

No respect for customers.

Published 3 years ago

Great service

Published 3 years ago

Published 3 years ago

Great 🏆💫

Published 3 years ago

Very poor behavior at check out and treated customer with arrogance

Published 4 years ago

Amazing selection and the quality is great.

Published 4 years ago

Looking online to see if a specific item was available. The website directed us to this store. We wanted to purchase and pick up same day. So we called to confirm if it was actually in store before we drove 35 miles to store. We spoke to Jeff and he was very rude. He admittedly said no its not available and only had a larger size. Not satisfy we started to ask another question and was hung up on. So we trek out to another store in Lodi and the associate (Ajay) told us if they have in store you can purchase and pick up same day. Then (Ajay) associate help us contacted the store in Dublin he spoke to Jeff and was told he did not have the 30 minutes to check his stock. Thank you Jeff for your help... we will be taking our business to Wal-Mart since you don't have any customer service skills.
We hope Ajay is recognized for his exceptional customer service and is rewarded and promoted. Thank you and we will continue to frequent your store in Lodi.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Always a good selection of golf equipment at this location 👌

Published 4 years ago

Couldn't get service here to save your life asked for help twice said they'd be right over nobody ever showed up I'll take my business to Amazon.

Published 4 years ago

Published 4 years ago

Just went in to get an estimate for a fix and maybe a new wheel (I broke 9 of the spokes while riding), bike tech Eric listened to me and asked how long i was riding, when i told him it was only for 2 months he went and just fixed the whole thing up FOR FREE! Man really needs a rise or bonus, he's doing God's work out here.

Published 4 years ago

We have purchased bikes for the family from this store and have always received great service

Published 4 years ago

Published 4 years ago

Published 4 years ago

terrible. web site said they had the product. Got there. Nothing!!!!!

Published 4 years ago

Quick service. Helpful staff.

Published 4 years ago

Poor customer service and terrible check out experience. Someone was training cashier and was doing a poor job on the training left trainee to figure it all out by themselves, and then when trainer showed up to help just acted frustrated and stuffed items in a bag and stormed off.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Big store and selection. Went for metal softball cleats and they had plenty to choose from.

Published 4 years ago

Published 4 years ago

Not so great. Customer service is lacking, but I'm seeing that everywhere. Just be prepared to find the answer to your questions on your own.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

I dropped off my tennis racket for restringing at Dublin store 6 days ago. I was told to pick it up 3 days after. 3 days for a racket restringing is already very long comparing to other places, but I can still take it. On the 4th day when I went into the store to pick it up, it came out the racket wasn't ready. Now on the 7th day when I called them, I was still told it wasn't ready. They asked me to call again tomorrow because no one in the tennis department is available. Tried to talk to the store manager but also failed. A simple restringing becomes a big headache.

Published 4 years ago

Great professional staff.

Published 4 years ago

I went in for kayak related accessories, paddles and life vests. Their selection seems limited in both. Help is not easy to find unless you track down an employee but this is not unique to just this store. It was very clean inside.

Published 4 years ago

Great sports store, I just wish they had more of a selection in kids shoes but nicer all a great store.

Published 4 years ago

I was looking for specific merchs and I called them before going to the store... and when I got there, they didn't had them, for that matter it seems like they never had them.
The floor employees were rude and not helpful at all... when I tried approaching someone to ask a question they started walking in the other direction or completely ignored me and just kept walking... very frustrating 😕

Published 4 years ago

Published 4 years ago

I would say this is the best of there stores in the East Bay . Great inventory and exceptional service 👏

Published 4 years ago

Published 4 years ago

Published 4 years ago

Had to pick up a new bat grip for my son's baseball bat. Wish they had Lizard skins when I played.

Published 4 years ago

Published 4 years ago

Published 4 years ago

This store has almost everything you could want to find but because of lack of customer service it makes it difficult to actually buy anything. I hope staff members start to up their game as things go back to a new norm after the pandemic bc the store has a lot of potential!

Published 4 years ago

Item prices always noticeable higher than competition, but often have higher quality gear one would usually need to special order at another big box store.

Published 4 years ago

Published 4 years ago

no one helped me find what I wanted to buy and I could not find the item

Published 4 years ago

Published 4 years ago

They stopped selling ammo. Found out when I stopped by today. Huge waste of my time.

Published 4 years ago

Went to the store to get CR2 batteries because they are hard to find and the website said 6 in stock. Asked an associate for assistance and he went to his coworker and they said if they're not on display, they are not available. Decided to order online for store pickup once I got home to see what happened. Email confirmed 15 minutes later to pick up the product. They had them all along and didn't bother to check, and I wasted a trip out there...

Published 4 years ago

Published 4 years ago

Published 4 years ago

Inventory and customer service !!

Published 4 years ago

Published 4 years ago

What an awful establishment. They marked a bicycle as picked up even after i cancelled the order, now they are dragging their feet to give a refund. I will NEVER shop at this chain ever again in my life... customer service is an absolute bear to deal with.

Published 4 years ago

Published 4 years ago

Service is horrible. Workers in the golf department are extremely rude.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Online pickup is a joke. Multiple times I’ve driven over and when I go to pickup the item, they say it’s out of stock. What a joke and waste of time.

Published 4 years ago

Published 5 years ago

Published 5 years ago

Knowledgeable people helping customers

Published 5 years ago

I went in to buy a $350 driver. I asked the associate if he could remove the security sensor so I can swing the club. He said he can't. No manager was available at the time to talk to. I called and spoke to a manager and said that is the store policy. The sensor is weightless. Not to me. All I wanted to do was take a swing on the putting green before my purchase. They wouldn't have a problem if the golf demo area was open. I guess I could of bought the club, swung it then returned it instantly. This store will not be getting my business 😒

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Multiple employees not wearing masks that cover their nose, some with no mask at all. Also, patrons with no mask. Not a safe place to shop.

Published 5 years ago

Meh, this one is a little sloppy with styff all over the place and the soap dispenser in the bathroom is broke.

Published 5 years ago

Published 5 years ago

Had to wait in check out line for a very longtime. No obvious reason and no acknowledgement I was waiting so long. No offer to take me to other cashier line.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Went to buy ammo. Only place that isn't charging double, some are on sale. I drove 30 min from San Jose. Well worth the drive.

Published 5 years ago

Great service, good selection of merchandise

Published 5 years ago

Prices aren’t correct and needs adjustments. Came multiple times when the item scanned was higher than what was listed, unless they are marking it up. It is pretty annoying.

Published 5 years ago

Published 5 years ago

Item was only available on line. Store had poor housekeeping and a lot of out of stocks.

Published 5 years ago

Horrible customer service, cashiers are chatting while people are in the line. Disorganized, hard to find track and field shoes as there are no guiding signs. I only come to this store at the time of absolute necessity.

Published 5 years ago

Just left there and this was the most unorganized place I have ever seen. It's never looked like this. We spent an hour looking for cleats. Shoes were everywhere. No displays to guide you. All the clears were mixed in together. Had to leave and go somewhere else.

Published 5 years ago

Do not buy any bike from here, they don’t care about customer. I left my kids bike for repair and it’s been sitting there for two months and the guy is not available whenever I call and I go there, he is not calling back.

Published 5 years ago

Good store

Published 5 years ago

Published 5 years ago

rude employees. stood in line for 5 minutes. then acted like i put them out to ring me up. I was the only customer at the register. i will not be back.

Published 6 years ago

Love the selection. The service leaves a lot to be desired. Nobody to really help find things and too few people at registers leaves you in line a long time.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Impressive, bit costly!

Published 6 years ago

Full of plenty of toys?

Published 6 years ago

Good choice of products Reasonable prices.

Published 6 years ago

Maybe later

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Always enjoy my time buying stuff or browsing at this location

Published 6 years ago

Published 6 years ago

Always have what I need !

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Got the perfect A "s hat for opening season game.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

I'm SO happy to find this store. I can find ANYTHING sports in this store. Great prices, great customer service, great location.

Published 6 years ago

Customer service was great, an associate was deaf but he was super nice and was able to communicate with me and help me out, great job

Published 6 years ago

I like the size of this store, however it's often hard to find an associate when you need assistance. If they had more people on staff this location would be much better

Published 6 years ago

Published 6 years ago

Published 6 years ago

Good clothing.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Extremely rude customer service over the phone. Expect to be on hold multiple times and hanged up on after the long wait. I'll be shopping on Amazon.

Published 6 years ago

The store is quite disorganized especially in the camping sections. Shopping experience was average at best. Not the largest selection of camping equipment either and I think even Walmart has more. The employees are all very nice and courteous though which is why I didn't give it too low of a rating. Also they never seem to have a staff member on hand to sell you firearms and ammunition.

Published 6 years ago

Typical sportings goods store with an overabundance of golfing merchandise. I wasn't all that impressed but I wasn't there out of any love for sports (I have zero interest in sports) I was there looking for a new backpack. This store had a minor selection so I didn't find anything for me.

Published 6 years ago

Published 6 years ago

Published 6 years ago