Dunkin'

1200 75th St, Downers Grove, IL 60516, United States

Dunkin'
About the Company

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Downers Grove, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

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Reviews
Review №1

I asked for light ice because they always put in so much , and this is what you get . Why pay 6 bucks for a cup of ice ?

Published 4 months ago

Review №2

Went through the drive thru this morning for the first time in a long time and was immediately reminded why you should NOT get food here. Ordered a couple egg and cheese wake up wraps, and my eggs were COLD!

Published 4 months ago

Review №3

Published 8 months ago

Review №4

Published 9 months ago

Review №5

Published a year ago

Review №6

It's food amazing

Published a year ago

Review №7

The Manager or Owner. Refused to make my ice coffee right. She started yelling at me. There were 2 customers that seen this going on. When I was leaving the other customer was outside and said shame on that Manager or Owner.This person needs anger management classes. Go get help. May 5 at 8:44 am. Protest against this Dunkin Donuts.

Published a year ago

Review №8

Published a year ago

Review №9

Good convenient location In a cozy corner, the aroma fills the air,
Dunkin' Donuts, a place beyond compare.
Coffee steaming, donuts sweet and round,
In this haven of flavors, joy is always found.

From glazed to chocolate, sprinkles, and more,
Each bite a delight, leaving you wanting more.
Espresso shots and lattes, so warm and bold,
At Dunkin' Donuts, stories are often told.

Morning rituals and late-night cravings unite,
A place where friends gather, day or night.
So here's to Dunkin', where memories are spun,
In the heart of donuts, we find endless fun.

Published 2 years ago

Review №10

I used to go to this Dunkin’ daily, but , today when I got a wrong sandwich and I drove back to exchange it .the lady in the front accused me of giving a wrong order atleast 5 times! Never going there again

Published 2 years ago

Review №11

Published 2 years ago

Review №12

They are out of donuts most of the times.
Recently I went on national donut day and they were out of donuts. So I was given coupons for free donut. The next day I went to claim my donuts and the lady enquired very rudely where I got the coupons and when I said that it was her who gave me, she gave me a weird look and then handed me the bag. When I opened it the donut was stale and very hard.

Published 2 years ago

Review №13

Published 2 years ago

Review №14

They’re always short staffed in the morning. They need more than three people there

Published 2 years ago

Review №15

Published 2 years ago

Review №16

Worst coffe I ever taste.

Published 2 years ago

Review №17

I placed a mobile order online last night and received a receipt and confirmation. When I arrived to pick it up at 6:45, the store was closed with a handwritten sign "closed at 5". I came back the next day to retrieve the order that I paid for and they REFUSED to give it to me. I offered my receipt and all. Their excuse was "we don't have your ticket" and "we closed at 6 or 7 yesterday", although they are set to close at SEVEN. In actuality, they close at EIGHT. I made it clear to them that I saw the sign said they closed at 5, didn't appreciate that bald-faced lie, and asked to speak to a manager but there was "no manager on duty" at the time. I'm still yet to receive my order or compensation ...

Published 3 years ago

Review №18

Apparently they dont know how to awnser the phone here.

Published 3 years ago

Review №19

Always feel like I’m inconveniencing the cashier when I go in

Published 3 years ago

Review №20

Manager Latrice and Fabiola are excellent

Published 3 years ago

Review №21

Got a coffee, today, it was a new drink for me. The lady recommended a latte.

Published 3 years ago

Review №22

Nothing worse than feeling like a burden to the staff. I was the only person in the store at around 11am and it took 5 minutes for someone to take my order. The person who finally took my order was not friendly and looked put-out. I ordered 2 black coffee's and 25 Munchin's but learned they only had 3 types of donuts to choose from (after I got home I realized they were stale). Eventually an order was placed on the counter with 3 coffee's but noone ever called it out, so I stood there for 10 minutes thinking it was not mine. I finally approached the counter and saw that they charged me for 3 coffee's, not 2. When I told the person who took my order that I only ordered 2 coffee's, she argued with me. She reluctantly provided me a refund for the $3.00, then walked away without a thank you or a sorry. Very disrespectectful, I won't be back!

BTW...there was definetly tension between the employee's and it didn't appear to be a very good workplace.

Published 3 years ago

Review №23

Published 3 years ago

Review №24

Charged $10 for a med latte with a donut. Didnt tell me cost of the order and gave me an attitude at the drive thru. Unprofessional

Published 3 years ago

Review №25

Published 3 years ago

Review №26

I don't like their coffee... breakfast foods, ok... but I ordered tap water and was charged $1.00. I probably will never go back.

Published 3 years ago

Review №27

Such a wide variety of choices. Very friendly staff! Clean store and great location. Service is very quick. They focus more on quality over quantity

Published 3 years ago

Review №28

Published 4 years ago

Review №29

Published 4 years ago

Review №30

Published 4 years ago

Review №31

Always friendly!

Published 4 years ago

Review №32

I been coming to this place about 16 years was the best place ever , staff was friendly and service always with greeting and smile but not anymore !!! I was waiting 10 minutes inside and been ignored no hi! No welcome ! No please , I be right with you ! It seem to me that I was invisible so I left and I will never go back to this place .

Published 4 years ago

Review №33

Normally I have good service here, but this morning everything was wrong and when we asked for it to be corrected, they still didn't get it right. Then we pointed out again something we asked for and didn't receive. Yet they didn't even change or correct it. We just left at that point.

Published 4 years ago

Review №34

Published 4 years ago

Review №35

Had a horrible experience this morning. Lady was rude at the window and wouldn't even reach that far out the window to retrieve my money and I wasn’t even far away from the window. I ordered a ham egg and cheese on an english muffin but instead got two slices of bread with a slice a cheese in the middle of it. Ridiculous. Never coming back here and you shouldn’t either.

Published 4 years ago

Review №36

Worst dunkin I have ever experienced. I stopped going in because they are the worst. They even messed up my order on uber? Which the only way is if you can't read, so I figure no one in this dunkin can read correctly. Shameful disrespectful an the food isn't even edible....

Published 4 years ago

Review №37

Published 5 years ago

Review №38

It was drinkable!

Published 5 years ago

Review №39

Always good

Published 5 years ago

Review №40

Latté coffee tastes like candy...topped off with a swirl of attitude from the helper nowadays.

Published 5 years ago

Review №41

Published 5 years ago

Review №42

Published 5 years ago

Review №43

Published 5 years ago

Review №44

Published 5 years ago

Review №45

Stopped during lunch today to get a large coffee?if I wanted a small coffee I would have ordered one..so sad...I will be calling ...

Published 5 years ago

Review №46

They charge 1dollar extra for almond milk..

Published 5 years ago

Review №47

we love everything Dunkin 😍

Published 5 years ago

Review №48

Published 6 years ago

Review №49

Dunkin donuts really it's always good ha ha

Published 6 years ago

Review №50

Published 6 years ago

Review №51

Published 6 years ago

Review №52

Published 6 years ago

Review №53

Published 6 years ago

Review №54

Dunkin donuts! Good service

Published 6 years ago

Review №55

It's a shame that this is the only Dunkin on my way to work. Every time I come here lately, the staff is inattentive. My order has come out incorrectly the past 3 times I've been here. I won't be returning to this location.

Published 6 years ago

Review №56

Published 6 years ago

Review №57

Published 6 years ago

Review №58

They close in 30 minutes and when we pulled up she said they were closing and they had no food and only hot decaf coffee. 30 minutes is early to start closing.

Published 6 years ago

Review №59

Got there before they were “closed” at 7:50 and they said they could not serve me, I wish I could leave half a star but that is too much

Published 6 years ago

Review №60

The hot chocolate and the breakfast croissant was delicious. It was a pleasant environment.

Published 6 years ago

Review №61

Published 6 years ago

Review №62

Published 6 years ago

Review №63

Another DD

Published 6 years ago

Review №64

Published 6 years ago

Review №65

Always have good experience here. Great staff every time I come. Love this location.

Published 6 years ago

Review №66

Published 6 years ago

Review №67

Very nice staff

Published 6 years ago

Review №68

I love their breakfast sandwiches and donuts. Very friendly peeps

Published 6 years ago

Review №69

Dunkin good

Published 6 years ago

Review №70

I love my Dunkin donuts in the morning!! Seems like the new staff lately still needs some work but Marika in the mornings is always pleasant and very helpful! Thank you for your great service always Marika!

Published 6 years ago

Review №71

It's Donuts that you can Duncan eats and get coffee and what else do you need to know

Published 6 years ago

Review №72

Published 7 years ago

Review №73

Dunkin Donuts inside of gas station. There's a drive through and appears to be a busy place.

Published 7 years ago

Review №74

Published 7 years ago

Review №75

Great. My man J is the best. He should own that franchise

Published 7 years ago

Review №76

Justin and the guy he was training were super sweet and patient. Definitely would come back.

Published 7 years ago

Review №77

Literally only person in line for about 5 minutes, 4 employees and I wasn't even acknowledged...all I wanted was one donut , no hello, no good morning, nothing just stood there looking like a dumbass...not cool

Published 7 years ago

Review №78

I went to this location and brought in a coupon to get a box of free donuts. The man at the counter said the coupon was good and even took it back to a computer where he checked it and stated it was good. He then tried to get me to leave the store and go to a different location because he felt that he didn't have a big enough selection of donuts for me to pick from. He listed what they had and what donuts were accepted by the coupon. I picked only the donuts that were accepted by the coupon. I also purchased some coffee. Then when it was time to checkout the man took the coupon and scanned it. He then told me my total which did not include the coupon I asked him if he added it and he stated yes. He then gave this story that someone from corporate created these false coupons. He then proceeded to say that they got let go. Then he refused to take the order or honor the coupon. I feel that the man at the counter should have accepted my coupon since he checked it twice and listed off what was acceptable for the coupon. He then kept the coupon and my donuts since I was not going to perches them. I did pay for my coffee during this transaction. I feel this was very shady and that I was cheated out of my coupon. If he approved it more than once then he should have given me my order. I have been going here for over a year and I will never come back again.

Published 7 years ago

Review №79

Coolata for daughter was gross but my coffee always is good from there.

Published 7 years ago

Review №80

depending on the day who working

Published 7 years ago

Review №81

Published 7 years ago

Review №82

Published 7 years ago

Review №83

Ive been to hundreds of Dunkin donuts and they have all been great. Although this one here is so unprofessional, and rude. I asked for a manager after going back and forth with a hourly worker to remake a coffee that was made incorrectly and they claimed there wasnt one on duty. I would like to speak to a franchise owner in regards to their workers poor behavior and customer service. I am personally a business owner myself and the way they handled the situation is not how business is done.

Published 7 years ago

Review №84

Received half of a cup, order was wrong, cashier was rude.

Dissapointed in my visit.

Tried to contact the person in charge of this location. No response in over a week.

Published 7 years ago

Review №85

Published 7 years ago

Review №86

Nothing says customer service like the phrase “what do you want?” Probably the worst service at a Dunkin I have ever received. At least the coffee is cheap and tasty.

Published 8 years ago

Review №87

There's usually a wait

Published 8 years ago

Review №88

Published 8 years ago

Review №89

Published 9 years ago

Review №90

I have a really difficult iced coffee, & Kevin knows how to make it by heart!! This team is the best!!!

Published 9 years ago

Review №91

My iced latte was so full I had to wait to drink it until I got home because when I tried to put the straw in it would spill. Tasted disgusting and like it was burnt. I brought it back later and they refused to give me a new one because I didn't have a receipt...they never give receipts...

Published 9 years ago

Review №92

the lady in the mornings is a total failure, you're not done saying your order and she's already making the coffee. she comes back and either the size is wrong or the fact iasked for iced and she has a hot. last time ordered my coffee in spanish so she won't mess it up and she gave me a different size & to top it of she argues with me that isaid "large" iordered the whole thing in spanish wth. then they look at you like if they're doing you a favor when they make you late to your destination. p.s ididnt get blueberry on my iced coffee and it's hot, she just put the hot over ice. now the Asian guy is where it's really at.

Published 9 years ago

Review №93

Girls here are always nice n friendly. And they do speak fluent English ;)

Published 11 years ago

Company information
  • 6 photos
  • 93 reviews
  • 3.5 rating
  • Phone: +1 630-968-3988
  • Website: https://locations.dunkindonuts.com/en/il/downers-grove/1200-75th-st/350475?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=350475&y_source=1_MTIxMTQzODQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Address: 1200 75th St, Downers Grove, IL 60516, United States
  • Coordinates: 41.7517601, -88.013215
Categories
  • Coffee shop
  • Bagel shop
  • Bakery
  • Breakfast restaurant
  • Donut shop
  • Fast food restaurant
  • Takeout restaurant
Working hours
  • Monday: 4:30 AM–7 PM
  • Tuesday: 4:30 AM–7 PM
  • Wednesday: 4:30 AM–7 PM
  • Thursday: 4:30 AM–7 PM
  • Friday: 4:30 AM–7 PM
  • Saturday: 4:30 AM–5 PM
  • Sunday: 5 AM–5 PM
Service options
  • Kerbside pickup: Yes
  • Delivery: Yes
  • Drive-through: Yes
  • On-site services: Yes
  • Takeaway: Yes
  • Dine-in: Yes
Highlights
  • Great coffee: Yes
Popular for
  • Breakfast: Yes
  • Solo dining: Yes
Accessibility
  • Wheelchair-accessible car park: Yes
  • Wheelchair-accessible entrance: Yes
  • Wheelchair-accessible seating: Yes
  • Wheelchair-accessible toilet: Yes
Offerings
  • Coffee: Yes
  • Comfort food: Yes
  • Late-night food: Yes
  • Quick bite: Yes
  • Vegetarian options: Yes
Dining options
  • Breakfast: Yes
  • Brunch: Yes
  • Lunch: Yes
  • Dinner: Yes
  • Dessert: Yes
Amenities
  • Toilets: Yes
  • Wi-Fi: Yes
  • Wi-Fi: Yes
Atmosphere
  • Casual: Yes
Crowd
  • Family friendly: Yes
  • Tourists: Yes
Planning
  • Accepts reservations: Yes
Payments
  • Credit cards: Yes
  • Debit cards: Yes
  • NFC mobile payments: Yes
  • Credit cards: Yes
Children
  • Good for kids: Yes
Parking
  • Free of charge street parking: Yes
  • Free parking lot: Yes