Fatima did a wonderful job I bought $500 in clothes and she was so very nice and she helped out so much. Very friendly seem to enjoy your job.

Published 5 months ago

This is for the Amazon return station. The young man was kind and efficient. I only had one item to return. Not sure why but there were many of these women that had at least 10+ items each. Word of advice, buy items that are rated 4.2 and above on Amazon, it would save you the trouble of bringing in a box of items.

Published 4 months ago

Nice location and very clean, enough to clean your pockets. The clearance item were at 70% off but those prices when crossed checked on internet were @200%. For example a fleece jacket which was marked down to $53 found on internet for $29. Buyers be aware. Not very customer friendly either. One gentleman working there sneezes so I said bless you and he gave me a look and walked away in men clearance department so I said you are welcome and walked away from that department. Three stars for cleanliness but no stars for courtesy or pricing.

Published 3 years ago

Thank you Debra (cashier) for helping me with such a pleasant personality and very informative. It is so nice to support a business with personable people in the work place. Keep up the good work Debra. You deserve lunch from Kohls.

Published 5 months ago

Kohl's has an excellent selection of clothes. They are always updating their collections with the latest trends. You will find lots to choose from natural fibers too. I don't like synthetic and Kohl's is the only place for 100 percent cotton clothes of my liking. My favorite store since over 2 decades and counting. Long live Kohl's. You are the Best ❤️

Published 7 months ago

Elisa and Sydney provided excellent service with amazing product knowledge as well as a kind and caring professionalism. These two employees deserve more recognition as well as a promotion

Published 4 months ago

Very busy during the Christmas holiday but Emma, one of the cashiers was super friendly to my 4 year old.

Published 4 months ago

I had a good shopping experience at this store. I found what I needed for the Winter season n the coat was also on sale. I was lucky to find the style, size & color of the coat I wanted.

Published 4 months ago

the lady name robin is very rude and very unhelpful. I was there for a parcel pickup and she didn’t want to help me at all. She shouldn’t be working in customer service if she has a problem with answering questions and helping others.

Published 3 months ago

La cajera fue muy amable y pasiente

Published 3 months ago

Published 3 months ago

The organization of the product was very simple and easy to find. This is a location that I don't go to that often. But I thought it was very clean and friendly. And there was not a lone lines.

Published 3 months ago

Published 3 months ago

Published 4 months ago

Published 4 months ago

I typically only visit Kohl's to return items to Amazon. I prefer online shopping. The young lady at the return desk is delightful. Patient, kind, and efficient.

Published 4 months ago

This is for the Amazon return station. The young man was kind and efficient. I only had one item to return. Not sure why but there were many of these women that had at least 10+ items each. Word of advice, buy items that are rated 4.2 and above on Amazon, it would save you the trouble of bringing in a box of items.

Published 4 months ago

Published 4 months ago

One of the best stores!!!!!

Published 4 months ago

Published 4 months ago

Very busy during the Christmas holiday but Emma, one of the cashiers was super friendly to my 4 year old.

Published 4 months ago

Published 4 months ago

Elisa and Sydney provided excellent service with amazing product knowledge as well as a kind and caring professionalism. These two employees deserve more recognition as well as a promotion

Published 4 months ago

Easy in and out

Published 4 months ago

Published 4 months ago

It can get crowded but the store use very neat and rhw chasers are always friendly even if the customers aren’t.

Published 4 months ago

Published 4 months ago

I just had a very good shopping experience @ Kohl's in Downers Grove, IL my cashier DEB was very polite & talkative as well as another sales associate that helped me...I didn't get her name but she was a white, thin, younger woman w/ long brown hair & a colorful sweater...thank you so much!!

Published 4 months ago

Return was quick and easy employees were helpful and nice

Published 4 months ago

Published 4 months ago

Today, I had to make a return and ended up wasting over 10 minutes waiting in line at the guest services desk on the first floor. When it was finally my turn, I was met with the completely unhelpful and apathetic attitude of Diane, who flat-out refused to process my Sephora at Kohl’s return. I've been shopping at this location for over two years and have never had an issue with returns like this before—other associates have always handled Sephora returns for me without any hesitation. Yet, Diane insisted they "shouldn't be doing that," even though she admitted they are capable of processing the return.

It’s honestly infuriating that she denied my return, even though I had the online receipt with the order number clearly displayed on my phone. Diane was completely uncooperative, dismissive, and downright rude—short with me the whole time, as if it was an inconvenience for her to help. It’s baffling that I received such poor service when I’ve never had a problem at this location before. Absolutely ridiculous.

Published 4 months ago

I had a good shopping experience at this store. I found what I needed for the Winter season n the coat was also on sale. I was lucky to find the style, size & color of the coat I wanted.

Published 4 months ago

Published 4 months ago

Lily at the Elmhurst Kohls was dismissive, condescending and blamed me for the issue. Worst customer service and a big attitude from this manager.

Published 4 months ago

Good experience.

Published 4 months ago

Published 4 months ago

Thank you Debra (cashier) for helping me with such a pleasant personality and very informative. It is so nice to support a business with personable people in the work place. Keep up the good work Debra. You deserve lunch from Kohls.

Published 5 months ago

Published 5 months ago

Fatima’s was excellent she was very helpful very polite you sweet girl

Published 5 months ago

Fatima did a wonderful job I bought $500 in clothes and she was so very nice and she helped out so much. Very friendly seem to enjoy your job.

Published 5 months ago

Published 5 months ago

Very rude customer service representative. Not even trying to hide it. I shop at other locations in area and this is the first time I've experienced something like that.

Published 5 months ago

Had a great experience today Christmas shopping at the Downers Grove Kohls store. Thank you Faisal, our cashier for your kindness, friendliness and helpfulness.

Published 5 months ago

Sephora at Kohl’s in Downers Grove has a very nice knowledgeable and helpful employees make sure you ask for Teylor and Liz you won’t be disappointed

Published 5 months ago

The store is very clean and neat. The staff is super friendly....

Published 5 months ago

I was in Sephora and helped by an excellent employee named Teylor. She helped me find what I needed and made helpful suggestions on something new for me. Shout out to Teylor.

Published 5 months ago

Published 5 months ago

Published 5 months ago

Store very clean and seems to be stocked pretty well and lines moved okay.

Published 5 months ago

Published 5 months ago

excellent help by cashier in completing a complex payment

Published 5 months ago

Published 5 months ago

Frequent Kohl's mainly for their quick Amazon return station they have on the ground floor right by the entrance. In and out in a couple of minutes depending on the number of people in line.

Published 5 months ago

Store is always clean & shelfs usually organized. If shoppers would put items neatly back on the shelfs it would help. I saw people digging through piles and just throughing clothing back any place on the shelf. Staff is always friendly & checkout always asks if I found everything ok!!

Published 5 months ago

This Kohls was slightly disorganized compared to others I have been to.

Published 5 months ago

Great experience

Published 5 months ago

Published 6 months ago

Published 6 months ago

Good brands, fair prices, excellent service!

Published 6 months ago

Donna was very friendly and helpful during my checkout.

Published 6 months ago

Faiza the cashier was was super efficient and friendly. Made me feel welcome.

Published 6 months ago

Full experience was great, friendly clerks, clean store, always come back to this store.

Published 6 months ago

Published 6 months ago

Published 6 months ago

Published 6 months ago

Faiza was very helpful with my purchase today! Thank you!

Published 6 months ago

Published 6 months ago

Published 6 months ago

The Downers Grove location was a pleasure to shop at well stocked, neat, organized staff was very helpful.

Published 6 months ago

Published 7 months ago

Kohl's on Finley Rd in Downers was a great experience on 10/5. Friendly, organized, efficient.

Published 7 months ago

Nice Clean and friendly associates

Published 7 months ago

Kohl's has an excellent selection of clothes. They are always updating their collections with the latest trends. You will find lots to choose from natural fibers too. I don't like synthetic and Kohl's is the only place for 100 percent cotton clothes of my liking. My favorite store since over 2 decades and counting. Long live Kohl's. You are the Best ❤️

Published 7 months ago

Great customer service!!

Published 7 months ago

Published 7 months ago

Published 7 months ago

Staff is very friendly and helpful

Published 7 months ago

Excellent Customer Service

Published 7 months ago

Published 7 months ago

Megan, the cashier, is very helpful

Published 7 months ago

Very helpful and found what I needed.

Published 8 months ago

Very clean store Diane at customer service was very polite.

Published 8 months ago

there was no help on the floor. but then i came across Emma she was very helpful and kind

Published 8 months ago

Kohls keeps evolving and doesn't lose their customer focus. This store is always great, especially the employees who make you feel like an honored guest.

Published 8 months ago

Published 8 months ago

Published 8 months ago

Avi was wonderful she went over and beyond expectations....Avi greeted me once I walked in and answered all my questions she also helped me pick out a wonderful gift for my grandmother thank you again Avi my grandmother loved her gift....Avi needs a raise......customer satisfaction was a 10

Published 8 months ago

Enjoyable

Published 8 months ago

Good customer service from Sheetal. She was very patient with me. Thanks 😊

Published 8 months ago

Was not able to Use coupon or Kolhs cash.
And,
The associate on the register was not helpful at all.

Published 8 months ago

This is my neighborhood Kohl's store. I've shopped here, done store and Amazon returns and picked up online orders. Great customer service and selection. Sephora is a wonderful addition to this store! Link your rewards to your Kohls account for points on your purchases.

Published 8 months ago

Published 8 months ago

It was cool that it has 2 floors, and some of the products looked nice, especially in the home supplies and decor. Most of the clothes seemed okay overall, a bit pricy. It'd be nice seeing a better plus size selection available in store.

Published 8 months ago

Published 8 months ago

Published 8 months ago

THANK YOU to the customer service lady with the pink shirt today.

Published 9 months ago

Jan was very helpful and nice. She had a wonderful personality. I felt good spending money there.Thank you Jan. and the store for hiring you.

Published 9 months ago

Published 9 months ago

The associate was very nice, helpful, and professional. The store was very neat and the associates had everything put together and neat, which is a feat in itself after a hugh sale.

Published 9 months ago

Outstanding customer service by Caitlyn. She was re-stocking by the registers and I was 8 in line. I asked if there was another register and she said "Let me jump on my register to help get the line down".
When she waited on me she was very pleasant and helpful to get my rewards in properly.
She deserves many accolades from you. She is an asset to your store and a model employee of what others should do.

Published 9 months ago

Love Kohl's

Published 9 months ago

A variety of sports gear and clothing for the whole family. Reasonable prices, a good rewards program, and great customer service. They also have an Amazon drop off center inside which is super convenient!

Published 9 months ago

Published 9 months ago

My all time favorite store!

Published 9 months ago

Published 9 months ago

Published 9 months ago

Published 9 months ago

This place rocks. Comic book and movie shirts plus jeans and Activewear. Great store love my kohls charge.

Published 10 months ago

This place rocks. Comic book and movie shirts plus jeans and Activewear. Great store love my kohls charge.

Published 10 months ago

Caitlyn was very helpful and efficient at finding options for what I was browsing for

Published 10 months ago

My recent trip to the Downers Grove store was pleasant, clean, well stocked store & wonderful associate that checked me out, Caitlyn.

Published 10 months ago

Employees very helpful and friendly. Store very clean and well stocked. Enjoyed also Amazon return as was very friendly and helpful.

Published 10 months ago

Excellent staff

Published 10 months ago

Kaitlyn was so friendly and helpful at the check out!

Published 10 months ago

Published 10 months ago

Kohls in Downers Grove is a great place to shop. If you are lucky enough when checking out - you will have Carol - she is such a kind lady -she has been there for years and I really enjoy talking to her - she is one of a kind

Published 10 months ago

Carol was extremely helpful, kind and patient. Excellent customer service.

Published 10 months ago

Emma was excellent!

Published 10 months ago

Published 10 months ago

When I went into Kohls to shop my experience with the cashier was pleasant she acknowledged me immediately and was very friendly

Published 10 months ago

Affordable

Published 10 months ago

Published 10 months ago

Always great when you need something in a hurry! Great prices and selection

Published 10 months ago

Published 10 months ago

Published a year ago

Good service

Published a year ago

Published a year ago

Carol of the Downers Grove Kohl’s provided EXCELLENT customer service as I paying for my items. She helped me coordinate my purchases to receive a $10 Kohl’s cash.
She put a (make-do) plastic bag so the blouse I bought would not be wrinkled.

Published a year ago

Published a year ago

Published a year ago

One of our favorite places to shop.

Published a year ago

look for sales!

Published a year ago

Published a year ago

Published a year ago

The cashier, Jackie, is great! She noticed that it was raining outside, so she wrapped up my newly-purchased suit in plastic to protect it from the rain.

Published a year ago

Friendly and helpful staff. Clearance items are helpful especially their Jackets and sports wear choices.

Published a year ago

Published a year ago

Thank you, Emma for your patience in helping a senior who needed many computer steps to re-establish her account. Your knowledge made it look easy....for you. (Not so much for me.)

Published a year ago

The discount (up to 30%) that you receive in the mail does not cover all items in the store anymore. I purchased four items and the discount to just one item. I will not be shopping at Kohls in the future.

Published a year ago

Friendly, clean, organized & plenty of space.

Published a year ago

Published a year ago

Published a year ago

Diane did an amazing job helping me with my Kohl's cash!

Published a year ago

Kohl's was very organized today with plenty of cashiers available and Lily was terrific. She helped me with ordering an item on the kiosk because it wasn't available at the store.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Friendly staff, clean, well stocked store. Parking is easy in , easy out. Close to tons of good food.
😎👍

Published a year ago

Did the order online, pickup without interacting with anyone thing. A private, anti-social person's dream experience when needing something same day.

Published a year ago

I recently had an excellent shopping experience! From the moment I entered the store, the staff provided exceptional customer service. Avi and Audrey were friendly, knowledgeable, and went above and beyond to assist me with finding the perfect items. The selection was fantastic, and I found everything I needed with ease. The checkout process was smooth and efficient, making my overall experience highly enjoyable. I will definitely be returning for future purchases and would highly recommend this store to others!

Published a year ago

I recently visited the Sephora located within the Kohl's store in Downers Grove, and I must commend Avi and Audrey for their exceptional service. They went above and beyond to ensure that I found exactly what I needed. Their extensive knowledge and patience were evident throughout my visit, making the experience truly enjoyable. I highly recommend their assistance to anyone seeking outstanding customer service at Sephora.

Published a year ago

Excellent products, quality, pricing and staff service. Convenient location with easy parking.

Published a year ago

Nova and Julie were awesome 👍👍👍

Published a year ago

Published a year ago

Small selection most items are spread out store looks empty

Published a year ago

Published a year ago

Good

Published a year ago

The guy In the cash register he was fantastic he was a great help

Published a year ago

It a well-stocked store with friendly associates. It's a positive asset to the area.

Published a year ago

Great shopping experience. Quality products friendly help great service

Published a year ago

Published a year ago

Kandi in Sephora is super friendly and knowledgeable about the products. Best customer service ever— she even threw in a free sample of a product! Give Kandi a raise!

Published a year ago

Published a year ago

Got just what i wanted and lots of deals. !

Published a year ago

Dad's who want good deals go right after father's day .

Published a year ago

Always friendly and fast whenever I need to do an Amazon return

Published a year ago

Published a year ago

Published a year ago

Fast,easy ordering process, great discounts, good value for goods, and quick easy delivery and tracking.

Published a year ago

Very clean store, associates were extremely helpful and friendly.

Published a year ago

Carol is about the greatest cashier you have. Always friendly and assures the customer receives the best price and service

Published a year ago

Cashier John O. In Downers Grove store was so pleasant and helpful.

Published a year ago

Published a year ago

I really enjoy the shopping experience at Kohl's!

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Kohls always seems to have the cutest clothing available in the young women's section! I own a lot of things from the usual sales. The clothing is high quality and lasts.

Published a year ago

The cashier made me smile because she was smiling!It is important to me when the staff is pleasant.I was in and out in no time with a smile on my face!
\

Published a year ago

Horrible service!!! So I ordered a purse and a 100$ gift card for in store pick up I was able to pick up the purse but was told the gift card was being shipped then was told by a manager to but an additional card and call corporate for a refund talked to Ivan from corporate id#129y and he said gift cards are none refundable and store should of gave me my card 🙃 very frustrating situation. Now I gotta wait til January for a Christmas gift card 🤷‍♂️

Published a year ago

Very expensive. Sale items are not even sape anymore.

Published a year ago

Published a year ago

The cashiers were amazing. They moved the lines so fast and gave you a great holiday shopping spirit & smile.

Published a year ago

Great products at a more than fair price!

Published a year ago

Nice place to shop and relax friendly staff and lots of merchandise to choose from, anywhere from men's apparel to plenty of stuff for the rest of the family.

Published a year ago

Published a year ago

Published a year ago

I don't think it is fair that the additional 20% off coupon can not be used for sportswear? Why, sportswear is a purchase like all other items.

Published a year ago

Good place but shop online before you go it's helpful

Published a year ago

Published a year ago

I went in to return a purchase I made at Sephora on November 18th at the Downer’s location. I misplaced my original receipt but was told my transaction could be looked up. The supervisor who “helped” said she could not find the purchase under my Sephora account, Kohl’s account, or through my card used. I have the purchase receipt on my Sephora account and showed her. It clearly shows the date, location, and item. She was very dismissive and kept saying I didn’t have any other option besides keep the product because she could do nothing and no one could help me. Then proceeded to scold me like a child about keeping receipts. I returned the other item in the transaction and misplaced the original receipt. But the fact that the proof of purchase is on my account, on my bank statement, etc. and absolutely nothing was done to help figure out the situation and was dismissed is infuriating. I will never shop at this location again.

Published a year ago

Published a year ago

The two older ladies in Customer service that smell like pure cigarettes are not friendly at all, both tend to always be rude even if you are nice to them. If they hate dealing with people they should really find another job or retire🙄 simple as that!!! Kohl's needs to find better employees instead of two crabby old ladies.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Loved it

Published a year ago

Great items, good prices, friendly sales people

Published a year ago

Published a year ago

Published a year ago

Emma was such a helpful associate at the Downers Grove store !

Published a year ago

Published a year ago

Dismiss the naysayers, they can find flaws in anything. Bottom line that this is a huge two story kohls filled with very kind employees, at a convenient location, always with great sales.

Published a year ago

Just a return to Amazon

Published a year ago