Not only do they have so many different items for my house indoor and out, but their Sprout section is a perfect place to find unique items, like toys or clothes. This company does so much for the community and always provides friendly service. A gem in our community. :)

Published 4 months ago

This place is so much more than a hardware store, but it is a GREAT hardware store too! They also have a children’s boutique, a really unique toy selection, a department full of gifts and the most beautiful greenhouse/flowers/landscaping section, complete with knowledgeable experts. I could wander around here for hours.

Published 4 months ago

16 MINUTES for a 16 second transaction
I visited this store and found my item within 2 minutes of looking, browsed for a few minutes, and then moved to checkout. I was second in line. There was 1 cashier helping someone that was having issues that needed managerial help. The manager came over and soon another second cashier came over to help the person in front of me. The manager helped the first cashier for a few minutes and left. The second cashier started helping the person in front of me and quickly came to an issue where they didn't know how to properly discount an item, a second manager was needed. This second manager came over and helped the second cashier. The first cashier still didn't figure out the problem, and called the first manager back over. By this point I was in line for 10 minutes, without any help, and 2 separate managers walk past me3 separate times without offering any assistance or apologies. The first manager aided the first cashier again, much quicker this time, and left quickly. The second cashier was still checking the person in front of me out, for a SECOND transaction. Luckily this second one was faster. The first cashier was still stuck on whatever the problem was, but this was now past 15 minutes and 2 separate interactions with a manager. I watched the first manager walk past the checkouts without even looking towards the cashier, who was just standing around looking for help. Finally, after 16 minutes of waiting, I was being helped. By this point, I am very frustrated with how much of my time is being wasted given there are less than 5 customers in the entire store, and a total of 3 in checkout. I placed my item on the counter, inserted my card, got my receipt and left. 16 seconds. I waited 16 minutes for a 16 second transaction with 5 people in the store. That. Is. Ridiculous. I don't know if any employees were new, but clearly more training is needed as both needed assistance and managers were not available to help or able to solve the problems efficiently. Self checkouts should be seriously considered because I, like many others, do not enjoy my time being wasted by standing around.

Published 9 months ago

For a hardware store, they have everything. They have the best selection of odd hardware, clips, and assorted items. Chainsaw sharping, plants and small engine sales.

Published 8 months ago

Want excellent perennials and annual plants. Very knowledgeable horticulturalist on staff for any questions you have. The green eggs are very nice to have on display in Dubuque, Iowa.

Published 8 months ago

Their 2 locations are nice and convenient to downtown and the garden store is fantastic! I have had very good luck with the perennials growing and coming back after winter. Good selection and the fluffy chickens are neat to see walking around the outdoor garden center! Helpful staff that really understand their plants.

Published a year ago

I went to look at grills. There are some very nice grills there. I was helped by a very young man who really knew what he was talking about. He was knowledgeable, helpful, and fun. I did not buy my grill there because I ended up buying the Cadillac instead of the Rolls Royce..... So close though.

Published 5 years ago

Oh my word!!!! This store was SO FUN!!! I was traveling and couldn’t buy everything I would’ve if I didn’t have to fly home, but I enjoyed the store so much. Everyone was super nice and helpful. The popcorn was yummy and the greenhouse areas had some gorgeous flowers and unique hanging baskets and pots. It was a little pricey but overall the experience was wonderful.

Published 2 years ago

Published 4 months ago

Product and customer service

Published 4 months ago

Not only do they have so many different items for my house indoor and out, but their Sprout section is a perfect place to find unique items, like toys or clothes. This company does so much for the community and always provides friendly service. A gem in our community. :)

Published 4 months ago

Published 4 months ago

This place is so much more than a hardware store, but it is a GREAT hardware store too! They also have a children’s boutique, a really unique toy selection, a department full of gifts and the most beautiful greenhouse/flowers/landscaping section, complete with knowledgeable experts. I could wander around here for hours.

Published 4 months ago

Published 4 months ago

Friendly, knowledgeable staff have helped me with many home repair tasks. The garden & landscaping center is top-notch and they have fun, unique gifts. They do it all, and they do it well.

Published 5 months ago

Great selection of plants/flowers for fall.

Published 7 months ago

Published 8 months ago

For a hardware store, they have everything. They have the best selection of odd hardware, clips, and assorted items. Chainsaw sharping, plants and small engine sales.

Published 8 months ago

Want excellent perennials and annual plants. Very knowledgeable horticulturalist on staff for any questions you have. The green eggs are very nice to have on display in Dubuque, Iowa.

Published 8 months ago

Published 8 months ago

16 MINUTES for a 16 second transaction
I visited this store and found my item within 2 minutes of looking, browsed for a few minutes, and then moved to checkout. I was second in line. There was 1 cashier helping someone that was having issues that needed managerial help. The manager came over and soon another second cashier came over to help the person in front of me. The manager helped the first cashier for a few minutes and left. The second cashier started helping the person in front of me and quickly came to an issue where they didn't know how to properly discount an item, a second manager was needed. This second manager came over and helped the second cashier. The first cashier still didn't figure out the problem, and called the first manager back over. By this point I was in line for 10 minutes, without any help, and 2 separate managers walk past me3 separate times without offering any assistance or apologies. The first manager aided the first cashier again, much quicker this time, and left quickly. The second cashier was still checking the person in front of me out, for a SECOND transaction. Luckily this second one was faster. The first cashier was still stuck on whatever the problem was, but this was now past 15 minutes and 2 separate interactions with a manager. I watched the first manager walk past the checkouts without even looking towards the cashier, who was just standing around looking for help. Finally, after 16 minutes of waiting, I was being helped. By this point, I am very frustrated with how much of my time is being wasted given there are less than 5 customers in the entire store, and a total of 3 in checkout. I placed my item on the counter, inserted my card, got my receipt and left. 16 seconds. I waited 16 minutes for a 16 second transaction with 5 people in the store. That. Is. Ridiculous. I don't know if any employees were new, but clearly more training is needed as both needed assistance and managers were not available to help or able to solve the problems efficiently. Self checkouts should be seriously considered because I, like many others, do not enjoy my time being wasted by standing around.

Published 9 months ago

Published 9 months ago

Published 9 months ago

Friendly staff and has everything you need from A-Z

Published 9 months ago

Published 10 months ago

Published a year ago

I love this place. The ONLY thing I wish was better was prices for plants. They are a little high. But I would recommend

Published a year ago

Very upscale hardware store and a great garden center.

Published a year ago

Far above and beyond just a hardware store. Great customer service. Today I went and was helped by 3 separate associates.

Published a year ago

Prices and quality are comparable to Lowes.

Published a year ago

Their 2 locations are nice and convenient to downtown and the garden store is fantastic! I have had very good luck with the perennials growing and coming back after winter. Good selection and the fluffy chickens are neat to see walking around the outdoor garden center! Helpful staff that really understand their plants.

Published a year ago

Great service, it is always nice to find knowledgeable assistance! Wonderful garden center with a huge greenhouse!

Published a year ago

This is a locally owned hardware store one of two that they have in town. Staffed by people who know Hardware and can help you find what you need. I think they’re a great asset and I prefer when I need something to go to them rather than one of our big boxes, they’ve been here forever and the service is great

Published a year ago

I love this place, always friendly employees working and they are dancing around and smiling. I think her name was averie

Published a year ago

I went to look at grills. There are some very nice grills there. I was helped by a very young man who really knew what he was talking about. He was knowledgeable, helpful, and fun. I did not buy my grill there because I ended up buying the Cadillac instead of the Rolls Royce..... So close though.

Published a year ago

Published a year ago

Nice place

Published a year ago

Very friendly and helpful staff. We found and bought what we needed.

Published a year ago

Published a year ago

The staff here is always great. Terry made me a key today. He’s super helpful. Ian is a hard worker also. They have a good variety of products.

Published a year ago

Published a year ago

With assistance, got exactly what I came for. Helpful worker.

Published a year ago

Augie was very helpful

Published a year ago

Published a year ago

Friendly and great customer help

Published a year ago

Got everything I needed (and more). Ice melt for the driveway, light bulbs, batteries, and a surge protector.

Published a year ago

great place to shop

Published a year ago

Great service and good selection on par with what you’d expect from a local hardware/garden store. The garden center is really the highlight here, one of the better ones in the area to visit come spring.

Published a year ago

Friendly and helpful employees.

Published a year ago

They were very helpful as soon as I walked in the door. Needed keys made, and they directed me to the area I needed to go and also radioed that they had someone coming to get keys made. I had a better experience here than the Ace on Locust. I should've come here first instead of on Locust.

Published a year ago

Good service and good prices

Published a year ago

Freindly Service

Published a year ago

One of the best Ace hardware’s I’ve been to. The garden center is second to none in Dubuque

Published 2 years ago

Their prices have gone through the roof! This place used to be packed, but now you see maybe 2 or 3 customers in there. But... when you charge $55 for basic table decor that you could easily buy at TJ Maxx for $10, well...

Published 2 years ago

My most favorite store ever

Published 2 years ago

Published 2 years ago

Employees are very very helpful and very friendly 🙂

Published 2 years ago

Excellent customer service!

Published 2 years ago

Their staff know their stuff. Needed a couple of items and was guided to both places. Got what I needed and got out quickly.

Published 2 years ago

I have to admit I was a little baffled by my weed wacker line feeding mechanism. However, Kolby knew all about it. Even though he could have sold me a complete replacement cartridge, he showed me how to load it and keep the same cartridge, saving me 40 bucks and more importantly teaching me how to do it. What a great kid!

Published 2 years ago

Published 2 years ago

Great Store Lots Of High End Beautiful Plants, Good Assortment Of Tools, And Very Professional Employees

Published 2 years ago

Oh my word!!!! This store was SO FUN!!! I was traveling and couldn’t buy everything I would’ve if I didn’t have to fly home, but I enjoyed the store so much. Everyone was super nice and helpful. The popcorn was yummy and the greenhouse areas had some gorgeous flowers and unique hanging baskets and pots. It was a little pricey but overall the experience was wonderful.

Published 2 years ago

sad pathetic place that treats customers like they are thieves watching everything you do

Published 2 years ago

I love visiting this gift store. They have something for everyone!

Published 2 years ago

Published 2 years ago

Good service, knowledgeable staff

Published 2 years ago

Published 2 years ago

Published 2 years ago

Good variety of things

Published 2 years ago

One word awesome!

Published 2 years ago

I arrived at 5:25 on Saturday they close at 6pm and the doors were locked..how ridiculous..lights were on but doors locked myself and 6 others were disappointed.

Published 2 years ago

5:20 Saturday night 6 people in the parking lot doors are locked

Published 2 years ago

Always fun going here! Wish they had more air plants though 😢

Published 2 years ago

Published 2 years ago

Published 2 years ago

Nate K was an absolute pleasure to deal with. Extremely friendly and knowledgeable. Probably one of the cooler dudes I’ve ever met. Knows his stuff about paint and spark plugs!

Published 2 years ago

Published 2 years ago

Published 2 years ago

found a helpful hardware man here

Published 2 years ago

Steve’s Ace is such a fun store. Staff is incredibly friendly and helpful! It is unique and they carry such cool stuff! Highly recommended!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great place for a quick fix!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Good local hardware store

Published 2 years ago

Love shopping there,you can always find something.

Published 2 years ago

Published 2 years ago

I like the folks here because they're always helpful and friendly.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Love browsing here.

Published 2 years ago

Published 2 years ago

Amazing store! Fantastic staff

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

This is a great store and I especially love the Little Sprouts area. Yesterday when we were shopping I found an outfit for our granddaughter for Christmas and went to purchase the gift, I was told that the “cluck bucks” weren’t good until tomorrow. Ok, there was no visible date on the cluck bucks but it was worth a trip back to the store the next day to be able to use the bucks plus another coupon that I had. I specifically asked the cashier if I could use them together and was told that I could.

Today when I made a mad dash on my lunch break I was not able to use the second coupon, only the cluck bucks. Had I not made a special trip on an especially busy work day I would have left the outfit at the store.

So disappointed in todays experience that it may be my last purchase. Too bad, because I love the store and do spend quite a bit of money there.

Published 2 years ago

Published 3 years ago

Published 3 years ago

Had a really weird experience on sunday. Seems to be a poor morale issue going on with the staff.

Published 3 years ago

Published 3 years ago

Visiting from Georgia and stopped in. Wonderful experience.

Published 3 years ago

This is the last time we will ever go to this place. My wife went in to get a crush washer for a Toro single stage snowblower we purchased there. Their "motor expert" said the oil drain plug should "never" be unscrewed. And they had none in stock, of course. He said the oil should be "sucked" out. That is ridiculous and completely contrary to the manual. Then he looked at the old crush washer and said it was fine, even though she told him oil was leaking around the drain plug. It's impossible to look at a crush washer and tell it's working. And this one had been in place for 11 years! My wife went to Advance Auto. A young man there took 10 seconds to find new crush washers that fit. Steve's Ace never seems to have OEM parts for products they sell, and this isn't the first time we have encountered this. We're done with them.

Published 3 years ago

This store is loaded with tools, snow blowers, weed wackers, lawn mowers, garden supplies, shovels, paint, etc. Very nice store full of helpful people. Love shopping here.

Published 3 years ago

Published 3 years ago

I love the store and look forward to my trips there. They have cats walking around the store. Don't touch them though, otherwise you will get yelled at by the employees. A sign should be posted in that case.

Published 3 years ago

Published 3 years ago

Incredible place to shop, staff are helpful and courteous. Always go above and beyond to get you what you need, prices are fair. If they don’t carry something , they will always point you in the right direction to get it. Good old fashion honestly and great customer service.

Published 4 years ago

ALWAYS A FUN PLACE TO SHOP AT!

CHRISTA STUBBEN 😊☺😷

Published 4 years ago

Had what I needed. Great service.

Published 4 years ago

Great place for all your home improvement. Very knowledgeable and friendly people.

Published 5 years ago

The website made is so easy to order from. The flowers were for my MIL bday and I wasn't sure how they would turn out. The mix of flowers she received were gorgeous and of great quality. Loved the design. Would order again!

Published 5 years ago

Working with Steve’s ace, has been the best experience. I had a small issue and Sarah handled it right away for me, and went above and beyond. Thank you!

Published 5 years ago

I just went there and almost immediately left. May 15th, 3pm.
It was very crowded.
NOT ONE employee was wearing a mask.
Bathroom neither had antibacterial soap nor hand sanitizer.

Published 5 years ago

Always super helpful and great selection.

Published 5 years ago

It's a great locally owned store. I can get most my hardware needs here and they have a great selection of kids toys and clothes. Also a very nice flower and plant area.

Published 5 years ago

Each time I go to Steve's the staff have ALWAYS been helpful and knowledgeable its the only hardware store for me..my dad used to Steve's all the time, so much so that when he passed we ordered the flowers from Steve's and we got lots of compliments!

Published 5 years ago

Great events for families. Local business. Very clean and organized store.

Published 6 years ago

I'm not very happy with the exterior house paint that I bought three years ago. I was told that it would last at least ten years before I would have to paint again however it has faded in color. I was told that it wouldn't fade by your employee and that it was the same quality of Berh paint this was your true royal paint. Now I'm going to have to repaint my house and send more money for 10 gallons of paint. I spoke with the paints department manager and he was very condescending saying that it wasn't done right and that it's my problem. He also stated that the employees that told me it would last aren't working there anymore and that to me is wrong for him to state their business to me. I shop there a lot and I feel like the younger employees are very nice and helpful but for the older employees they need to learn how to treat and speak to customers. I will never buy your name brand products again and that's if I ever decide to shop there again!

Published 6 years ago

Published 6 years ago

Always great service. Good prices on outdoor equipment.

Published 6 years ago

The customer service sucks! Will go somewhere else for all my hardware needs!

Published 6 years ago

Published 6 years ago

Published 6 years ago

Very impressed. The staff was very helpful. This store also has FANTASTIC toy, baby, toddler and new parent section s. . I came from the quad cities just to shop here!

Published 6 years ago

Gift shop and flower shop is beautiful!

Published 7 years ago

Went to jfk store on May 25th 2018 to drop off some mower blades and knives for sharpening. Was told I'd get a call when they were done. Knives are picked up by a 3rd party. When I dropped the blades and knives off I was told they would be ready typically within the week. Never got a call on either. Decided I'd call them. Sure enough the blades were done. Waited until June 4th to call on the knives. They hadn't even been picked up yet by the third party. Was told 'Maybe he's on vacation'. Seriously? I get to drive across town now to get my unsharpened knives. It will be the last time I ever drive to ACE on jfk.

Published 7 years ago

Very good selection of products, good prices and convenient. But....service is generally poor. Yes there are really good folks working here but the ones that walk right past you starring into space, the ones who are too busy working store operations to look up and help a customer, the ones who seem to be put off by a customer seeking help puts a sour taste in the visit. If you don't want to interact with customers, don't work in retail especially! A management problem to solve but since its been several years like this, they either have a blind spot or don't have a sense of what good customer service looks like themselves.

Published 7 years ago

I just received the most beautiful bouquet of flowers from my husband for Valentines day. Everyone is stopping by my desk to find out where they came from. Thanks ACE

Published 7 years ago

Snowblower repairs and lawn mower staff are great. I've had very good experiences.

Published 7 years ago

Published 7 years ago

Very pleasant and helpful for funerals

Published 7 years ago

Who's Steve? The man who built the place.The response on their ad? Who Cares?! Never have l seen such a group of ungrateful people.

Published 7 years ago

An excellent source for nearly every Hardware need around the house. Courteous staff well educated in the hardware business and helpful at every turn.

Published 7 years ago

Went Steve's for a light fixture and a key for my Jeep. The guy that helped me was awesome.

Published 7 years ago

Published 8 years ago

Published 8 years ago

Published 8 years ago

The most Amazing assortment of infant and pregnancy items I have ever seen!!!

Published 8 years ago

Published 8 years ago

I ordered my wedding bouquet along with my bridesmaids bouquets, groomsmen boutonnieres, and mother's corsages. They were all beyond beautiful! The workers were wonderful to work with. I showed them pictures of what I had pictured in my mind - and they created it. They delivered on time, and even provided vases for the bouquets. I am extremely happy with their services on my wedding day!

Published 8 years ago

They know what they are doing. They have helped me out many times. Buy all our garden plant's there. It sure beats going to Menards and Lowes.

Published 8 years ago

Awesome store

Published 8 years ago

I was in Dubuque to visit the Dubuque Arboretum when I drove by this huge Ace Hardware Store. It is very near the Dubuque Arboretum. It has several glass green houses on the East side of the store. I stopped for a tour of the garden center. I am very impressed with the facilities and the expertise of these hardware people. This is an outstanding gardening and hardware store.

Published 8 years ago

Excellent experiences shopping at Sprout (their baby boutique) and ordering from the Floral Department!

Published 8 years ago

Very helpful employees!

Published 8 years ago

Full of high quality baby/toddler and mommy products you won't find in big box stores.

Published 9 years ago

Delivered my repaired snow blower to me in the middle of a blizzard! Great place!

Published 9 years ago

Really nice store with helpful staff

Published 9 years ago

We come here mainly for the baby store, Sprout. Wide selection of cloth diapers, carriers and gifts.

Published 9 years ago

Published 9 years ago

Published 9 years ago

Published 10 years ago

Location shown is incorrect, actually one block north of Arterial and Kennedy. Great store, above average variety, helpful folks, great garden center; just a nice hardware store. Ace rewards card helps out, also. Second location downtown. I'll be be going back.

Published 12 years ago

Published 14 years ago