Customer service is great, managers are helpful and plumbing department is super knowledgeable!!! Also Abbey at customer service is always nice and friendly. My sister just bought her first home and because of my recommendation she will be purchasing all her new appliances from Lowe’s!!

Published 4 months ago

the sales guy was great, Josh. He told us products would be delivered installed and old units hauled away in a couple days. No fault of his but Lowe’s needs a better system and understanding of each department. apparently the warehouse delivery and installation are all separate and they all have different ideas of communications and implementation. They are not cohesive. Working with Lowe’s has been an absolute nightmare. We’ve already made more than 11 phone calls. Been transferred seven times on one single phone call and during the hour of being on the phone they said “a manager will call you tomorrow” and then he did not. We have been hung up on twice and two weeks later we still do not have the units that we’ve paid for and we’re supposed to be delivered in 3 days. They didn’t call us with updates when the delivery didn’t come 2 different times, we had to call them. Today we called again and they informed us of a new delivery date - again not communicated to us- we had to call to find out. Delivery guy didn’t take old unit away and was supposed to so we need annother service to come out. Everyone seems to not have answers and passes us off to the next person. Manager Chris was supposed to call us never did. Install installation came before delivery was made so it was a waste of time . Project manager for the entire ordeal telling them how many people need to come, and what needs to be done first. It seems like the logical thing that this company would know that you need to order the supplies have them delivered have the old units removed and then have the units installed but they haven’t had the steps flow in the right order and I’m shocked at the lack of efficiency and poor communication. After 2 weeks, today the man I spoke with said there were “no notes” associated with our number which is wild because we have been on the phone over 10 times already about this. We’ve received little to no empathy and NO apologies or efforts to make this right. We’ve been offered no compensation. We are so very disappointed with Lowe’s and will never shop there or use their services again. I was overly kind and positive despite a very frustrating situation and still received attitude and ZERO apology after 2 weeks countless phone calls and attempts to get the devices we paid for, delivery, haul away, and installation. The entirety of this business transaction has been inappropriate and unacceptable. We paid for a service so we didn’t have to go thru these kinds of headaches and it’s been more of a headache than if we just went to a local appliance store and did it ourselves. What a disappointment. We spent a ton of money and it was absolutely wasted on services that were not delivered. It will be 3 weeks when we finally get the unit (hopefully?) and then they still need to schedule a haul away and install - I’ll be lucky to have this all completed in 4 weeks. If this is standard procedure then it should have been communicated but instead we were told it would be done in 3-5 days. The people we’ve worked with over the phone have made this experience truly miserable. Lowe’s should make this right and offer any kind of concession and they have not. Customer service these days and the value of a business are unrecognizable.

Published 5 months ago

My experience with Lowe’s in Dubuque, Iowa is mixed while the store and the employees are helpful and friendly their customer service is lacking in two areas the first the Lowe’s warranty program we spent nearly $300 for the 5 year plan that we can not get assistance or anyone to help, second their delivery service for their appliances is through a third party, that for whatever reason can’t keep their delivery trucks from breaking down today was the 2nd time my home was to be delivered to and the 2nd time their truck that was delivering the merchandise broke down. I called to speak to customer service no one knows nothing about why my appliances are still pending delivery the time we were given for delivery was 8:30am-12:30pm it’s currently going on 8:00 pm and we still haven’t received our appliances one of thee associates tried helping but still to little to late. I am very disappointed with the level of accountability and lack of communication.

Published 4 months ago

From my understanding not a great place to work they hold their hourly workers accountable for missing work or miss punches. But then have Assistant Store Managers missing work or working whatever hours they want with no accountability. There is a lack of lead by example cause if hourly people see higher ups doing this and not getting in trouble they think it is ok, but lose their jobs or get wrote up if they do it.

Published 7 months ago

The other day my friend and I were looking into getting a piece of ply wood for our outdoor project. We asked Zach for help and he lead us through the whole way, helping us find the wood we needed as well as the stakes for the yard he even helped us to figure out the best way to put the sign up. Zach was very helpful, patient and spirited and made what was supposed to be an annoying stop, very fun and easy for both me and my friend.

Published 8 months ago

We went to Lowe’s to get screws for my new license plate. We mentioned to Marty that we were having a hard time getting the old rusted screws off. He came out to the parking lot to help us remove the stripped screws and put the new ones on. Seriously amazing service here! Highly recommend.

Published 9 months ago

I don't know what Lowe's store you are shopping at, but employees hide and run when asked questions, and can't ever find an associate except a specialized one. At least at Menards, there are always people to ask where items are and they will leave their task to show you exactly where something is.

Published 6 months ago

Great people at this Lowes but Ted Benefield especially stood out as friendly and helpful! Thanks for your help Ted!

Published 5 months ago

Customer service is great, managers are helpful and plumbing department is super knowledgeable!!! Also Abbey at customer service is always nice and friendly. My sister just bought her first home and because of my recommendation she will be purchasing all her new appliances from Lowe’s!!

Published 4 months ago

Published 4 months ago

Published 4 months ago

Published 4 months ago

Great selection of tools & tool boxes/bags.

Published 4 months ago

My experience with Lowe’s in Dubuque, Iowa is mixed while the store and the employees are helpful and friendly their customer service is lacking in two areas the first the Lowe’s warranty program we spent nearly $300 for the 5 year plan that we can not get assistance or anyone to help, second their delivery service for their appliances is through a third party, that for whatever reason can’t keep their delivery trucks from breaking down today was the 2nd time my home was to be delivered to and the 2nd time their truck that was delivering the merchandise broke down. I called to speak to customer service no one knows nothing about why my appliances are still pending delivery the time we were given for delivery was 8:30am-12:30pm it’s currently going on 8:00 pm and we still haven’t received our appliances one of thee associates tried helping but still to little to late. I am very disappointed with the level of accountability and lack of communication.

Published 4 months ago

Always great service

Published 4 months ago

Very helpful and friendly

Published 4 months ago

Customer service was awful I will not be back

Published 5 months ago

Poor customer service.

Published 5 months ago

Poor customer service

Published 5 months ago

In store salesmen are very helpful and make promises but the delivery and service end is very unreliable and disorganized not meeting any of the salesmen’s promises. Then customer service, even up to the corporate level are horrible. Passing us on from one person to another with no one taking responsibility and resolving issues. Very disappointing.

Published 5 months ago

the sales guy was great, Josh. He told us products would be delivered installed and old units hauled away in a couple days. No fault of his but Lowe’s needs a better system and understanding of each department. apparently the warehouse delivery and installation are all separate and they all have different ideas of communications and implementation. They are not cohesive. Working with Lowe’s has been an absolute nightmare. We’ve already made more than 11 phone calls. Been transferred seven times on one single phone call and during the hour of being on the phone they said “a manager will call you tomorrow” and then he did not. We have been hung up on twice and two weeks later we still do not have the units that we’ve paid for and we’re supposed to be delivered in 3 days. They didn’t call us with updates when the delivery didn’t come 2 different times, we had to call them. Today we called again and they informed us of a new delivery date - again not communicated to us- we had to call to find out. Delivery guy didn’t take old unit away and was supposed to so we need annother service to come out. Everyone seems to not have answers and passes us off to the next person. Manager Chris was supposed to call us never did. Install installation came before delivery was made so it was a waste of time . Project manager for the entire ordeal telling them how many people need to come, and what needs to be done first. It seems like the logical thing that this company would know that you need to order the supplies have them delivered have the old units removed and then have the units installed but they haven’t had the steps flow in the right order and I’m shocked at the lack of efficiency and poor communication. After 2 weeks, today the man I spoke with said there were “no notes” associated with our number which is wild because we have been on the phone over 10 times already about this. We’ve received little to no empathy and NO apologies or efforts to make this right. We’ve been offered no compensation. We are so very disappointed with Lowe’s and will never shop there or use their services again. I was overly kind and positive despite a very frustrating situation and still received attitude and ZERO apology after 2 weeks countless phone calls and attempts to get the devices we paid for, delivery, haul away, and installation. The entirety of this business transaction has been inappropriate and unacceptable. We paid for a service so we didn’t have to go thru these kinds of headaches and it’s been more of a headache than if we just went to a local appliance store and did it ourselves. What a disappointment. We spent a ton of money and it was absolutely wasted on services that were not delivered. It will be 3 weeks when we finally get the unit (hopefully?) and then they still need to schedule a haul away and install - I’ll be lucky to have this all completed in 4 weeks. If this is standard procedure then it should have been communicated but instead we were told it would be done in 3-5 days. The people we’ve worked with over the phone have made this experience truly miserable. Lowe’s should make this right and offer any kind of concession and they have not. Customer service these days and the value of a business are unrecognizable.

Published 5 months ago

Published 5 months ago

Published 5 months ago

Great people at this Lowes but Ted Benefield especially stood out as friendly and helpful! Thanks for your help Ted!

Published 5 months ago

Needed a new belt for my toro lawn mower. Had no complaints, they knew exactly what size. Thumbs up

Published 5 months ago

Published 6 months ago

I don't know what Lowe's store you are shopping at, but employees hide and run when asked questions, and can't ever find an associate except a specialized one. At least at Menards, there are always people to ask where items are and they will leave their task to show you exactly where something is.

Published 6 months ago

Published 6 months ago

Published 6 months ago

From my understanding not a great place to work they hold their hourly workers accountable for missing work or miss punches. But then have Assistant Store Managers missing work or working whatever hours they want with no accountability. There is a lack of lead by example cause if hourly people see higher ups doing this and not getting in trouble they think it is ok, but lose their jobs or get wrote up if they do it.

Published 7 months ago

Published 7 months ago

September 2024 - what's the deal with everyone pulling their phones out and googling stuff when I ask them for a shelf location or for an item?

2023 november- went in for a drain grate. Employee didn't know what it was, started googling it. After a good few minutes, I said I'd go looking for it. But she stopped me and kept googling... she sent me to flooring, flooring sent me to plumbing. Plumbing ignored me like a busy bartender until I started flagging employees down. First one flat out said no not helping. Second led me to yet another employee who just kept saying go online. Go online. Go online.

2023- store employee, " we don't have dog food. No we don't have dog food. Go online. Go buy it online."

2023- August- I was trying to return a pallet for my deposit and the cashier not wanting to redeem the 20 some dollars and eventually the manager approached said what's the big deal, just give him store credit on a card. Until that point the guy was trying to get me to leave the pallet without the deposit.

2021-We purchased a front doorway and installation. Great salesman. The installation required having the doorbell placed into the new doorway. It was installed over 6 feet in the air which was a frustration to my elderly mother. I called up the original salesman and told him there were issues. He suddenly went from charismatic and helpful to telling me he's not the guy that talked to. The front desk at Lowe's wasn't exactly helpful either but I did get a phone number that directed me to a completely different service that's somehow vaguely related to Lowes. I reached them and asked them to come back and lower the doorbell. They came when I wasn't around and instead of fixing the doorbell to be at a normal height they calked the doorway as the previous installer did not do that. I called a third time asking them to bring a different person to get the doorbell right and nobody ever came and they never called me back.

Published 8 months ago

The other day my friend and I were looking into getting a piece of ply wood for our outdoor project. We asked Zach for help and he lead us through the whole way, helping us find the wood we needed as well as the stakes for the yard he even helped us to figure out the best way to put the sign up. Zach was very helpful, patient and spirited and made what was supposed to be an annoying stop, very fun and easy for both me and my friend.

Published 8 months ago

Good selection. Good service.

Published 9 months ago

One of the better hardware stores in Dubuque.

Published 9 months ago

Very helpful and awesome workers, thanks for the help lifting the new tool chest

Published 9 months ago

Published 9 months ago

We went to Lowe’s to get screws for my new license plate. We mentioned to Marty that we were having a hard time getting the old rusted screws off. He came out to the parking lot to help us remove the stripped screws and put the new ones on. Seriously amazing service here! Highly recommend.

Published 9 months ago

Published 9 months ago

Ordered new refrigerator after waiting a month was told couldn’t hook up because of ice maker wish someone would of talked to me ahead of delivery that they don’t work with copper piping felt like they were lazy and didn’t want to work or didn’t know what they were doing never order from Lowe’s again🤬

Published 9 months ago

Published 9 months ago

Great product. Friendly helpful staff. Lowe's has it all!

Published 9 months ago

I ordered custom shades from Sherry, she was amazingly helpful and knowledgeable.
I've had trouble with two of them, they wouldn't give back up. These are the up-down shades.
Sherry was able to talk with the distributor, and they have replaced them at no cost to me.
Sherry is wonderful, a true professional.

Published 9 months ago

Published 9 months ago

Always awesome

Published 9 months ago

Published 9 months ago

Published 10 months ago

Good store, but no help or identification in the lumber yard area .

Published 10 months ago

Published 10 months ago

Full offering of quality equipment, tools, lumber. Sales help very knowledgeable of area. Love the 5% off at register.

Published 10 months ago

Published a year ago

What a great experience! I came in with some friends to help them with their purchase of a new stove. We were approached by a gentleman named Phil at the Dubuque, IA Lowe's. Immediately he greeted us with a smile and a firm handshake. He had a great personality along with a great knowledge of appliances. This was easily the best service I've ever had In a home improvement store. Even though I wasn't there for a personal purchase I couldn't wait to get on here and rave about the display of excellence and humanity Phil had showed us. We need more people lile Phil! Thanks again for a much needed experience.

Published a year ago

We were looking for a new stove, and came to Lowes to browse what they had. We had one picked out, but we weren't sure about it. Phil from the Dubuque Lowe's was very knowledge, and helped us find the best option. He gave us all his attention, helped us find other accessories needed for the stove, and helped us load and strap it down so it wouldn't move! He was honestly the person that we were looking for not being knowledgeable about stoves ourselves! Phil did awesome and we will go back and ask for him whenever we need it. Literally the best store service we've had while being there in forever, Phil is awesome! 🙂

Published a year ago

Very helpful staff with knowledge and advice.

Published a year ago

Published a year ago

I'm an installer and the pickup area was top notch friendly people and kept me moving on my way quickly thank you

Published a year ago

I could spend days in this store.

Published a year ago

Bought a lawnmower. Great selection.

Published a year ago

Dubuque location, the garden center cashier was pretty cueless. Asked if they carried a certain annual flower and pointed to it in a basket. He looked at me like I was speaking French. I asked if there was someone he could call to help and he just nodded and smiled then did nothing. Pretty frustrating when you need assistance. Otherwise, beautiful flowers and good prices.

Published a year ago

Published a year ago

Decent selection of items, but the staff don’t seem very informed on the products carried, it’s difficult to find staff members, & the “cashiers” just stand next to the self check out & talk to you while you’re doing their job

Published a year ago

I ordered a pellet grill from the store to be assembled and delivered. I was told delivery would be in 2 days from 4 - 8. They called at 8:45 pm and said that wouldn’t be able to deliver that night. They rescheduled for 3 days later from 4 - 8pm. They never showed up and no phone call. I called them for the fifth time to find out about delivery. They told me that the manager would personally deliver it that day. No show and no phone call. FED Up — cancelled my order! No wonder they’re closing stores.

Published a year ago

Lowes has a large selection of hardware items that I like. My go-to store for most of my hardware purchases.

Published a year ago

This Lowe's store has everything I would expect at a Lowe's; plus, everyone working there was so helpful. Bill in the outside equipment department, was very helpful to us when there were problems with the snowblower we purchased. Beth in the paint center got us setup with everything we needed from cleaning the walls, removing wallpaper, priming and of course the paint itself. They also have some beautiful plants in the garden center. With the help of the appliance department, we were able to order a 48-in professional range that we weren't able to look at in the store, but was available to browse the specs online. We have received help from associates when we've had questions, or even if we didn't have questions, associates have given us some advice.

Published a year ago

Friendly and helpful staff

Published a year ago

Phil was an amazing help and so nice!

Published a year ago

Published a year ago

Good prices and clean store

Published a year ago

We recently went into Lowe's to purchase some flooring LVP. The gentleman who helped us was Daron Smith. I cannot express how amazing the customer service was that we received. He knew all of the products very well and he even went above and beyond to make sure that we found the right flooring for us. We returned a few timesAnd each time he recognized us and helped us with Not only professionalism but also some humor and good conversation. We are beyond pleased and would recommend Darren Smith to be a sales specialist for anyone who comes in. My mother shortly heard about our review and went to see Daron Smith herself. Again she had stated that he had amazing customer service and with both of us even upgraded what we were even expecting. 5 stars

Published a year ago

When I ordered my new blinds from Sherry Hartford, she and I went through the different available options. I did not choose any of the fabric backing options because we didn't need to block the sunlight. However, when we put them up, we realized that there wasn't any privacy either, due to not having a backing. We could see out along with others seeing in. Because the shades were custom ordered, Bali would not allow me to send them back to install a fabric liner. I wasn't asking for replacements, nor was I asking for free backing. I was willing to pay for the shipping and cost of adding a back. Because of this, Sherry went to her manager and got approval to order new replacement shades at no cost to me. This is above and beyond what I was asking but so appreciative for the fabulous customer service!!! Once I receive the new blinds, I will donate the others to Habitat for Humanity through Lowes. A great surprise for someone else in need!!

Thank you so much Sherry!!! You are AWESOME!!!

Published a year ago

Published a year ago

Their third party delivery sucks. I would recommend taking things home yourself. Didn’t call like they were supposed to…left before I got there even though I said I was on the way. Very frustrating.

Published a year ago

On Sunday, 3/17/24, I visited the Dubuque Lowes for the first time. I am a brand new resident of the city and needed keys to my new house. A terrific Lowes employee not only helped me with my keys, he welcomed me to the community and offered all kinds of useful information. The experience was a great beginning of a new life here. Thanks, Greg!!

Published a year ago

They had what I need and they have a fair return policy.... Not like Menard's.

Published a year ago

The workers are a great help

Published a year ago

I had ordered a large window, double sash, July 2023. One sash had a 8 inch scratch..so I made a deal that I would install the window and Lowe’s would replace the scratched sash. 1st replacement had grids, mine does not. 2nd replacement was also scratched. 3rd replacement was a totally different window…might have been a fourth, just lost track. Because now, today, is February 14, 2024, and I am still waiting for my replacement. Cannot make any of this up! I’d be wondering where all the ‘wrong’ replacements ended up? Well, I contacted headquarters also. Hopefully someday someone will get me my window. And please reach out to me with any questions on my experience.

Published a year ago

Great service!

Published a year ago

Published a year ago

Published a year ago

Zach helped me a lot, he was nice enough to bring me to the spot I needed and even talked to me about glass 😊 definitely good workers here

Published a year ago

Knowledgeable customer service, friendly, helpful staff.

Published a year ago

Published a year ago

Published a year ago

Great

Published a year ago

Published a year ago

It's the place to find great blinds and they can cut them to any size you need.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Great place to get supplies to do your projects

Published a year ago

Great customer service, delivery guys were awsome, friendly, very helpful.

Published a year ago

We were awaiting our rebate and stopped into the Dubuque store. We were helped by Jonathan Kloft the assistant manager. He went above and beyond for us. He took time to research our rebate and even gave us the phone number to call. We appreciate his great customer service.

Published a year ago

Always somewhat not organized.

Published 2 years ago

To get a veterans discount, you have to register online.. You can't register at the store.
(Not right)

Published 2 years ago

Nice clean store

Published 2 years ago

Published 2 years ago

Found what I needed, with very helpful staff. Much appreciated.

Published 2 years ago

Everything I needed for my project . Very friendly and helpful staff.

Published 2 years ago

If you are not a dog lover, be careful. They allow non service animals to wander the store with their owners. The difference between a service dog and just anybody's dog is that service dogs don't bark at little kids or people and make you nervous to be around them!

Published 2 years ago

Huge selection with a very knowledgeable employees!

Published 2 years ago

Published 2 years ago

Good service and great prices

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Purchased storm doors and installation, after about 9 weeks of waiting the installer finally came to install the doors. One of the doors was damaged, they installed the door and did not say a word that the door was damaged and installed it. Lowe's mill-work manager did provide a discount for the door. The contractor that installed the door did not properly install one of the door correctly, the other door was installed in sub par workmanship, after several attempts to contact them with no response we contacted Lowes.
The contractor finally did come to fixed the issue. I do not recommend the contractor used to install the doors due to lack of details in workmanship and communications.

Published 2 years ago

First time, and last time I'll be in this store cause the employees are just rude as hell! I think I'll stick with Menard's for my household needs.

Published 2 years ago

Always appreciative of our veterans and that gets my business for sure.

Published 2 years ago

Published 2 years ago

Didn't have what I wanted, but told me where to find what I needed

Published 2 years ago

Engaging and accommodating staff. Usually find everything we're looking for and more. Enjoyable browsing too.

Dennis Kluesner - Joyce Gibbs (author)

Published 2 years ago

The installers they have especially for appliances could use some training..I got a call from a client of mine after the guys from lowes installed a washer and she stated it was leaking.. upon my inspection, they didn't put the rubber hose washers in the supply lines was 1 of the causes

Published 2 years ago

Great bunch of workers. In and out. Flower shopping

Published 2 years ago

They had 8000btu air-conditioners with signs on them for $319. I get to the register and it's $468. They realized the mistake and refused to honor the price they had on multiple air conditioners. I go over to Menards and they have a huge selection for a lot cheaper. You can get a 12000btu at Menards for the same price Lowe's is asking for a 5000btu. Lowes must be hungry. They're clearly taking advantage of the hot spell and jacking up the prices as they go. Menards is better and they know how to operate a price labeler.

Published 2 years ago

Easy online ordering. My online account is extremely user friendly.
I've been very impressed each time I use the pickup because service is really fast. I've only waited less than two minutes. I like ordering online far better than walking in circles inside the store. *(Plus, it saves a ton of time.)

Published 2 years ago

Published 2 years ago

Published 2 years ago

Checked out a bunch of stuff, but they didn't have the size I was looking for. No one has the size brackets I wanted, so had to order them on line.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Lowe’s has it all! I almost always find what I’m looking for when I choose Lowes

Published 2 years ago

Published 2 years ago

Published 2 years ago

Sehr schöner großer Baumarkt

Published 2 years ago

Published 2 years ago

Lowe's has a wide range of products. I was in getting bags of gravel, which were $3.50 a bag this time last year now $5.00. and seen some dish soap which reminded me that I needed dish soap

Published 2 years ago

Published 2 years ago

Great service and they treated our dog very good.

Published 2 years ago

Grey haired lady by the name of Kim with “MST” on her shirt is a very rude employee.

I would make the trip to Menards just to avoid crossing paths with her!

Published 2 years ago

Big shout out to Jeff place was was very busy and needed help locating an item. I spotted him in an empty aisle working on a few other things. I approached him for help and he stopped what he was doing right away he was more than happy to help while providing excellent customer service!

Published 2 years ago

Amplió estación

Published 2 years ago

Well stocked, helpful, fast check out

Published 2 years ago

Published 2 years ago

Great service and friendly staff.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Had what I was looking for

Published 2 years ago

Published 2 years ago

Published 2 years ago

They push over 90 year old men and laugh it off and dishonestly cover up for the employee
Whoever Tyler is that knocked over an old man your story reached Colorado.
Good Luck

Published 2 years ago

Published 2 years ago

Beautiful & healthy in door plants. Store employee in garden center nice & knowledgeable.

Published 2 years ago

Receiving Dept, poor planning, very slow, and lack of common sense, they need to train, be more efficient on unloading techniques,and improve on communication within department of all involved,

Published 2 years ago

Great inventory, fairly clean, easy to use with the app. Checkout process could be improved.

Published 2 years ago

As long as you don't need help, it is a great store. I went in looking for someone to help me cut some carpet, but I couldn't find anyone able to help. Store associates would see me by the carpet and would duck in an aisle to avoid helping. I had the same issue when looking for doors.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

People actually help you !

Published 2 years ago

Shopping center

Published 2 years ago

Great store and staff!

Published 2 years ago

Published 2 years ago

Published 2 years ago

, bought a dryer and Josh was a great help

Published 2 years ago

If you so happen to need some paint, make sure you look through the 'oopsie' shelf. I got a 5 gallon high quality paint for super cheap.

2023- seems like more associates are walking around asking people, "are you finding out everything ok". Nice

Published 2 years ago

Nice for plants and stuff for homes

Published 2 years ago

Found the item I was looking for.

Published 2 years ago

Published 2 years ago

Best place to buy indoor plants here

Published 2 years ago

Published 2 years ago

I buy alot of appliances for rental units.
Lowes is the absolute worst place on earth to get something delivered from or in store pickup.

Published 2 years ago

They have awesome clearance items especially in the greenhouse!

Published 2 years ago

Published 2 years ago

Amazingly friendly and helpful staff! The wonderful woman who helped me with paint had some helpful advice and was great to talk to.

Published 2 years ago

Great place for home goods

Published 2 years ago

I had recently purchased a washer and dryer. Upon purchase I tried to set up delivery and hook up to my home. I was told that because of my location they would not make a delivery unless they were already scheduled a delivery in my area. I then proceeded to find a way to get my new washer and dryer to my home on my own. Once the washer and dryer were in my home a finally hooked up. The washer ended up not working. ☹️So with how difficult it was to get the washer and dryer to my home to begin with I had no choice but to try and set up an exchange/pick up through the store. When I called the store I was placed on hold for several minutes then bounced through departments to be transferred to the appliance department where I had been placed on hold again for several minutes. Eventually was able to talk to the manager of that department. The manager had stated that they can set up an exchange/pick up within the week and that they would call me with a set date. I had waited the full week. No response. Then proceeded to call the store being bounced around the departments and placed on hold to finally reach the manager and once again told the same thing. Wait for a response. 2 weeks had passed no contact. I grew rather irritated as all I wanted was a working washer! I then decided to call one more time. I was placed on hold and an employee of the appliance department finally answered. His name is Ted. Ted was amazing! Ted got me through the actual exchange process and set up a physical date for the exchange/pick up! Ted displayed wonderful customer service! Lowe’s has a one star. But Ted… Ted gets 8 stars! ⭐️ Ted did more then even the manager of that department!

Published 2 years ago

Purchased a new $2300 washer and dryer set. Initial buying experience was good. After that everything went down hill. Waited 4 weeks for the product to come in. Setup the delivery date and estimated time. Got a confirmation call the morning of delivery, and waited the entire day without receiving the delivery. Finally I had to take it upon myself to call the store to see why the delivery was not made. The reason I was given was because we are still waiting on a stacking kit that hasn’t arrived yet. Which didn’t make sense since when I received the call about the delivery we discussed that and that we wanted the delivery made without the kit. Well, instead of getting it out the next day we had to wait 2 more days before I would be delivered. This time it actually showed but with damage. Now after calling the store to report damage it’s another waiting game. A very friendly customer assistance rep took my information and told me that a ACM would be contacting me shortly. The delivery department really dropped the ball on this one and lost a customer on future purchase.

Published 2 years ago

A shoutout to Jeff Glover for his Super Fantastic customer service. He resolved a lock issue for me as I was traveling through Dubuque. His efforts enabled all my travel companions and myself to enjoy our trip. I trust Lowe’s appreciates Jeff’s skills and dedication to your customers. Great job Jeff.

Published 2 years ago

Published 2 years ago

Published 2 years ago

We recently bought a washer and dryer here - we were impressed with the selection, the price and the excellent service (Phil in Appliances was wonderful!). The delivery experience was good as well.

Published 2 years ago

Very organized location. I was assisted very well by employee. I tend to have bad experiences at Lowe’s but this time around I had a great experience .. keep up the amazing work

Published 2 years ago

Stellar customer service! Thank you Phil Witherspoon!

Published 2 years ago

nice place

Published 2 years ago

Published 2 years ago

I really like this Lowe’s! The guy there named Nate was so helpful and funny! Good service and good staff…

Published 2 years ago

Staff is non existent well kept store but very empty.

Published 2 years ago

Had everything I needed to get there

Published 2 years ago

Published 2 years ago

Miguel and Robert did an excellent job, delivering our new refrigerator and removing our old one. They were EXCELLENT!

Published 2 years ago

Published 2 years ago

Employees were very cordial and helpful when trying to locate desired items.

Published 2 years ago

Great place, plenty in stock!

Published 2 years ago

The Best Place for all your Home Needs and Construction needs

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

All we wanted to buying the snow thrower and we try to get store assistance helping us to spending money!!! Anyway no one help us !! We wait and wait also my husband go to service desk ( customer service x4 times) we are made decisions walking out of the store without spending $2000 …

Published 2 years ago

Went in need of a new washer and dryer. The selection was far greater than the other house and hardware store in the area. We had it narrowed down to 2 sets and with the the assistance of Phil (who's a Rockstar btw) we got delivery, hook up and haul away all lined up as well as set up with new accessories to replace water lines and access to hook up the water line to the dryer (the one we selected has a steam option) as well as new vent hose and clamps. And as someone who worked in retail, I know first hand how customers can be quite the waring experience, but he took the time to answer our questions while also waiting on a different customer and multi-tasked like a pro. We'll be needing a new stove and refrigerator before too long and we know exactly where we're going and what salesman we're asking for.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Not what it used to be. Definitely avoid appliances

Published 2 years ago

Published 2 years ago

Published 2 years ago

The staff for the most part were very helpful but when I went to check out I showed my military ID and was told they couldn't except it because I hadn't registered on line. This was like a slap in the face to all veterans

Published 2 years ago

I love this place. Top quality for every variety. If the store dont have it there, I order online and ship it to the store.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Found a large, metal garbage can with a lid, what we were looking for.
Something to keep raccoons and mice out of the bird food.

Only 1 in stock.

Dented. Floor model?

The workers were nonexistent, compared to Menards, where they are stocking shelves, and always helpful, friendly, professional and knowledgeable.

I'm happy they had what we needed, but won't be in a hurry to return.

Good parking, well lit, clean.

Published 3 years ago

Published 3 years ago

Published 3 years ago