I will only give them one star out of 100 because of their return policy. I bought two items for a project of mine. It turns out the items didn’t fit for the project. I went to their store and asked for a refund. The employee asked the manager for help, and the manager came out from the back. The manager told me that the return policy for a refund is for members only, not ordinary customers. The total was more than 300 dollars. The manager won’t give me the full refund, only give me more than 10 dollars of refund, not the total refund. The rest? They give me a gift card. I paid for the two items in cash and a credit card. I was loyal to their store when it was named “True Value Hardware.” I have their membership under true value. But when they changed, they refused my old membership (even though my senior membership still works to buy stuff needed). They said that it’s supposed (the membership card) to be blue not red. I was confused as heck. I had the receipt and everything. Worst bull-poop that I have ever experienced. Make sure you guys are wiser on buying things because their return policy is only “memberships only,” not for regular customers. Thank you for reading.

By the way, the manager said that they can’t do a refund but the manager “managed” to give 16 dollars of refund instead of 300 dollars. It’s was a very confusing and frustrating situation.

Published a year ago

I rented the bobcat for two days so the same day I go it in the afternoon the battery dies so I decided to wait till next day to call the store to get some help but when I call them instead of help they tell me that the machine was in my possession and that I will have to find the way of fixed my sel, so they left me with the problem, because one’s they put their hands on our money they will let you down with a piece of garbage that broke down and you will have to fixed. That’s what I call the best way to loose customers. Great job waters. Keep treating costumer’s like that

Published a year ago

Everyone who works there is always very polite and helpful. I always enjoy walking the store and seeing what new merchandise they have.

Published a year ago

Cashier named ”Nicole” was super nice and sweet. I came in to get some paints and it was super easy and fast! Will come back for sure 😁😁😁🤞

Published 2 years ago

Water's True Value is an excellent store.
The employees know their stuff!
Looking for lawn care products?
Ask for Carl or Daniel..
They are very knowledgeable!
It's a friendly store!

Published 6 years ago

This is Rick I Called today needing two new 20lb propane cylinders plus needed them filled and was told they were not filling them today because of the weather. 36° and a little bit of moisture in the air. Well to let you know and others Tractor Supply was more than happy to help. Just saying people will be needing propane when it gets cold. Might need for emergency use. Not a big thing for summer time cook out. Which it was not it was to have for tonight when it is colder to run a heater.

Published 4 years ago

Best hardware store in Dodge City. However, they should be open later on the weekends, when homeowners are more likely to need last minute items in order to complete a project.

It can also be difficult to find help finding something. If you can find someone to help, the advice is good generally.

Does not have the selection of a big box store, although you can order online for free delivery to the store.

Published 8 years ago

Staff at the check out were friendly and courteous but at my visit I didn't see any staff on the floor. I didn't need any help finding what I needed but for someone not knowing their way around having someone on the floor would advantageous.

Published 8 years ago

Published 10 months ago

Published a year ago

I rented the bobcat for two days so the same day I go it in the afternoon the battery dies so I decided to wait till next day to call the store to get some help but when I call them instead of help they tell me that the machine was in my possession and that I will have to find the way of fixed my sel, so they left me with the problem, because one’s they put their hands on our money they will let you down with a piece of garbage that broke down and you will have to fixed. That’s what I call the best way to loose customers. Great job waters. Keep treating costumer’s like that

Published a year ago

Everyone who works there is always very polite and helpful. I always enjoy walking the store and seeing what new merchandise they have.

Published a year ago

I will only give them one star out of 100 because of their return policy. I bought two items for a project of mine. It turns out the items didn’t fit for the project. I went to their store and asked for a refund. The employee asked the manager for help, and the manager came out from the back. The manager told me that the return policy for a refund is for members only, not ordinary customers. The total was more than 300 dollars. The manager won’t give me the full refund, only give me more than 10 dollars of refund, not the total refund. The rest? They give me a gift card. I paid for the two items in cash and a credit card. I was loyal to their store when it was named “True Value Hardware.” I have their membership under true value. But when they changed, they refused my old membership (even though my senior membership still works to buy stuff needed). They said that it’s supposed (the membership card) to be blue not red. I was confused as heck. I had the receipt and everything. Worst bull-poop that I have ever experienced. Make sure you guys are wiser on buying things because their return policy is only “memberships only,” not for regular customers. Thank you for reading.

By the way, the manager said that they can’t do a refund but the manager “managed” to give 16 dollars of refund instead of 300 dollars. It’s was a very confusing and frustrating situation.

Published a year ago

Most disrespectfull liars and worst customer service ive been a part of

Published 2 years ago

Cashier named ”Nicole” was super nice and sweet. I came in to get some paints and it was super easy and fast! Will come back for sure 😁😁😁🤞

Published 2 years ago

Uh

Published 3 years ago

Found what I needed and they were very helpful. And they were really nice and attended me very well. I enjoy shopping here.

Published 3 years ago

Published 3 years ago

Muy bien

Published 4 years ago

Premium prices without particularly helpful assistance

Published 4 years ago

More than a hardware store...lots of gift items, large greenhouse and big selection of items for your grill and grilling.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Always friendly and quick service.

Published 4 years ago

Published 4 years ago

Found what I was looking for

Published 4 years ago

Published 4 years ago

Published 4 years ago

Nice reset nearly finished. Looks great. Well organized with good signage. Wide selection and helpful staff.

Published 4 years ago

Published 4 years ago

I love that I don't have to wait until 430p to send my package.

Published 4 years ago

Smh

Published 4 years ago

Published 4 years ago

This is Rick I Called today needing two new 20lb propane cylinders plus needed them filled and was told they were not filling them today because of the weather. 36° and a little bit of moisture in the air. Well to let you know and others Tractor Supply was more than happy to help. Just saying people will be needing propane when it gets cold. Might need for emergency use. Not a big thing for summer time cook out. Which it was not it was to have for tonight when it is colder to run a heater.

Published 4 years ago

Great service

Published 5 years ago

Published 5 years ago

Published 5 years ago

The place is changing but they have a lot

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

I shop here frequently, I don’t like to take my business to the big corporate companies, however I am done shopping here. The last several times I’ve shopped here, I cannot get any help from anyone. The level of customer service in this store is awful and employee’s act extremely bothered by having to help

Published 5 years ago

Published 5 years ago

I rented a compactor from here that didn’t work. I returned it expecting a refund and got charged over $200 for 10 minutes of use. What a joke!

Published 5 years ago

Kenny and Carl are wonderful and very helpful
Although we are never impressed with the cashiers at the front. ALWAYS ON THEIR PHONES and customer service is truly lacking. This is VERY disappointing every time we come in.

Published 5 years ago

Published 5 years ago

Great place for quick in and out trips

Published 6 years ago

Published 6 years ago

Good help and advice here.

Published 6 years ago

Published 6 years ago

Very knowledgeable and service is good.

Published 6 years ago

Water's True Value is an excellent store.
The employees know their stuff!
Looking for lawn care products?
Ask for Carl or Daniel..
They are very knowledgeable!
It's a friendly store!

Published 6 years ago

A great place to get all your hardware

Published 6 years ago

Helpful without being condescending

Published 6 years ago

At least I could find what I needed.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Love this place. Super helpful and always polite.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Very friendly and Helpful

Published 7 years ago

Published 7 years ago

Very helpful

Published 7 years ago

Published 7 years ago

Published 7 years ago

Manager acted like I was bothering him when I asked him a question

Published 7 years ago

Published 7 years ago

Love to shop at this place , sometimes I got rewards from them it not too much but make me feel happy.

Published 7 years ago

Published 7 years ago

Extremely helpful and provides material need for home and garden.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Great place to shop

Published 7 years ago

Great help finding what I needed.

Published 7 years ago

Good store for hardware and lawn care products

Published 7 years ago

I had to wait 20 minutes for somebody to unlock the tool case for a battery charger not a happy camper 😤

Published 7 years ago

Published 7 years ago

Published 7 years ago

Had some problems with a rental they fixed it and gave us another hour for free, then refunded us.

Published 7 years ago

Published 7 years ago

Great experience knowledgeable staff

Published 7 years ago

Great place to rent equipment

Published 7 years ago

Published 7 years ago

Worse place ever. The help is rude if they even exist. Don't waste the time!!

Published 7 years ago

Good

Published 7 years ago

Published 7 years ago

I get most of my yard and some household stuff there. The greenhouse needs someone dedicated to taking care of it. I'm usually happy with my purchases.

Published 8 years ago

Published 8 years ago

Good selection & Friendly staff

Published 8 years ago

Small but have what you need. Friendly workers.

Published 8 years ago

Good help

Published 8 years ago

Staff at the check out were friendly and courteous but at my visit I didn't see any staff on the floor. I didn't need any help finding what I needed but for someone not knowing their way around having someone on the floor would advantageous.

Published 8 years ago

Excellent help by staff.

Published 8 years ago

Published 8 years ago

Good overall shopping experience. Like someone else said though, "If you can find someone to help you".

Published 8 years ago

Very knowledgeable staff, prices a little high.

Published 8 years ago

Very good selection of tools and special paints knowledgeable staff and rental tools

Published 8 years ago

Best hardware store in Dodge City. However, they should be open later on the weekends, when homeowners are more likely to need last minute items in order to complete a project.

It can also be difficult to find help finding something. If you can find someone to help, the advice is good generally.

Does not have the selection of a big box store, although you can order online for free delivery to the store.

Published 8 years ago

Published 8 years ago

Buen servicio

Published 8 years ago

Published 9 years ago

I can't believe that I have to give them a star because honestly I can say that this store is one of the worst stores to ever exist. You don't let wonderful employees go who have gave their all with no reason. You don't tell employees that people hate them. This will come back on you in the long run. Enjoy!

Published 9 years ago