Macy's is what a high-end department store should be. Excellent service, I just wish their watch selection was a little better.

Published 7 months ago

I have plenty of time to write this review because I'm waiting in a long line. But not only that, once checkout area in the middle of a football field size of clothes. The staff is doing their best to help with the amount of people they have.

They have the largest selection at the mall. Plenty of very good sales, up to 60% off in some cases. Some prices are so good you cannot leave them behind.

Published 2 years ago

I Really like this Macy’s, the staff is very nice, plus Macy’s has something called backstage and you always can find good deals on good brands!

Published 3 years ago

Instead of pressing me everytime about a credit card. They need to worry about fixing the air its extremely too hot already and also consider putting a men's room downstairs. It's not fair that my elderly father had to rush upstairs and then once up got lost because there's no VISABLE signage of the restroom.

Published a year ago

Love shopping here my husband hates it because it get my UGGS here and my Kate Spade. They have a great selection of everything you need. From comforters two mixers and the employee are so helpful the store is so clean and smells so good of men's cologne

Published 3 years ago

Average...this store doesn't have the best customer service. Or perhaps when I go, the good/great service person/s are off.

Published 10 months ago

Limited products and I swear their prices are higher than any other Macy stores. No Coach or Micheal Kors Show section.

Published 8 months ago

Homecoming dress shopping. Great selection. Great prices. Classy and tasteful.

Published 7 months ago

Published 5 months ago

Published 5 months ago

This macys is trash they should close it they dont have anything here

Published 6 months ago

It was great and amazing

Published 6 months ago

Fire dress

Published 6 months ago

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Published 6 months ago

Published 6 months ago

Good promotions and prices.

Published 6 months ago

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Published 6 months ago

be nice if they had more personal to help

Published 6 months ago

Published 6 months ago

Lacking high end quality clothing.

Published 6 months ago

Got there when it opened on a Saturday. They were a little slow in opening the doors.

Published 6 months ago

Homecoming dress shopping. Great selection. Great prices. Classy and tasteful.

Published 7 months ago

Macys is what a high-end department store should be. Excellent service, I just wish their watch selection was a little better.

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 7 months ago

Good pricing

Published 7 months ago

Employees were very helpful in what needed.

Published 7 months ago

Limited products and I swear their prices are higher than any other Macy stores. No Coach or Micheal Kors Show section.

Published 7 months ago

Published 8 months ago

Published 8 months ago

Staff is very non responsive. There system was showing the article I was looking for and they refused to help me to find that. They asked me to order online and I still couldnt get the confirmation yet. Pathetic service

Published 8 months ago

We shopped for a sofa and found the perfect one at half price.

Published 9 months ago

Published 9 months ago

Published 9 months ago

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Published 9 months ago

Still the best!

Published 9 months ago

Average...this store doesnt have the best customer service. Or perhaps when I go, the good/great service person/s are off.

Published 9 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Instead of pressing me everytime about a credit card. They need to worry about fixing the air its extremely too hot already and also consider putting a mens room downstairs. Its not fair that my elderly father had to rush upstairs and then once up got lost because theres no VISABLE signage of the restroom.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Nice store, good selections of mens clothing. Clean store, great location in the mall.

Published a year ago

Published a year ago

Published a year ago

Macys has reduced its checkout counters too much at the Annapolis location. Sometimes you have to hunt to find a working station to pay for your purchase s. A real waste of a customers time.

Published a year ago

I purchased a beautiful Karl Lagerfeld dress. I cant wait to wear it.

Published a year ago

Published a year ago

I got what I needed

Published a year ago

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Published a year ago

Lots of sales and merchandise

Published a year ago

Published a year ago

I found everything I was looking for and things I shouldnt have been. Hundreds of dollars later, I was pleased. The customer service in the mens section was helpful.

Published a year ago

Published a year ago

Published a year ago

Good shopping

Published a year ago

The smell of perfume is totally taking over the entire store. We ended our shopping early because we both were getting headaches from the smell. The pathways through this location are too narrow and full of displays that you can barely fit through. However, the mens and womens sections are large.

Published a year ago

Nice mens wear ...

Published a year ago

Published a year ago

Published a year ago

Good service. Friendly staff. Great prices

Published a year ago

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Published a year ago

A good Macys. Sometimes crowded other time easy to get in and out. Free parking available. Jewelry and parfumes pretty decent selection. Watches in abundance. Very good service.

Published a year ago

Published a year ago

Absolutely huge store. It seemed like every store in the mall had a section inside the Macys. Finish Line, Sunglass Hut, and pretty much every womans store had a section. A decent sized mens section. Second floor was almost entirely childrens clothing and accessories. Also luggage, cookware and furniture. Large jewelry section as well as fragrance. The store itself was very clean and well maintained and the staff was friendly and helpful.

Published a year ago

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Published a year ago

When in Macys they had an incredible selection their Christmas stuff was unbelievable totally enjoyed shopping that sells people were friendly and helpful totally enjoyed myself got some really really great deals definitely something for everyone there

Published a year ago

Very nice people. Excellent deals!

Published a year ago

Published a year ago

Ordered 8 pairs of boots from Macys online as this store is rarely stocked well despite being in Annapolis. Gentleman processing the ONE pair that didn t fit, was extremely rude and complaining the entire time that I had ordered a market place . This was after waiting over 20 mins in line only to be told he was the only one who could help me so I waited in yet another line to get to this individual. I had no idea what market place was but apparently Macys is allowing outside vendors to sell via their site. This store needs a makeover dressing rooms are from the 80 s, run down and smell horrific as are the restrooms. If you want to attract shoppers, upgrade both your in-store experience and your staff.

Published a year ago

Needs more organization

Published a year ago

Much nicer than Macys at Marley Station or Towson, but still need to search for staff if you are not in the cosmetics/perfume dept.

Published a year ago

Published a year ago

Published a year ago

Amazing quality of products. Very clean area. Employees very helpful

Published a year ago

Published a year ago

Published a year ago

I called the Macys and no one answers. I have called different departments and called many times. I just wanted to ask a question. Should not be this hard. Does anyone actually work there? Be better. Answer the phone please. In person, better service-ish.

Published a year ago

Published a year ago

It was great. The shoe department Associates were very helpful!!!!

Published a year ago

Published a year ago

Very good store I recommend it

Published a year ago

Published a year ago

Great!!

Published a year ago

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Published a year ago

Great deals on ties and dress shirts right now!

Published a year ago

Published a year ago

This is a well organized Macy s. I made a purchase at the MAC counter and employee Dawn provided amazingly customer service. She was very patient and selected great lipstick colors for me. I hope she can assist me again during my next visit! There were two more young ladies at the MAC counter and they were very nice too. Also, there are great Black Friday sales going on now.

Published a year ago

This is the second time Ive gone to this Macys and both times weve gone the person in charge of makeup has treated us badly, looking at us from head to toe and yesterday was the To make matters worse, my niece wanted to buy and the woman told her that Yeni no longer had time but she would be trying the Makeup and my niece told her that she already knew what she wanted and told her that she had already closed the box and that it would have arrived Earlier but at all of these he saw her from head to toe as if she couldnt pay what she asked for we left zefora and Spencer served my niece like a Reyna cat almost 150 dollars its a shame that a store is so racist why that This is what my niece suffered. She didnt want me to file a complaint, but I wouldnt want to tell this young lady who had surgery that she should do better. Person and that if you dont like your job Severiana, find another one

Published a year ago

Have not been to a Macys for a long time. Glad to see they are still doing well and have nice staff.

Published a year ago

Published a year ago

Always has great service people

Published a year ago

Excellent service

Published a year ago

Published a year ago

I purchased some winter boots.

Published a year ago

Published a year ago

Published a year ago

Amazing place nice people

Published a year ago

I stood in the shoe department for 20 mins as the two sales people were at the desk were trying not to make eye contact with me. I m so confused, why did I have to flag you down when it s only two other people ( two including me ) looking at shoes. Not to mention one who actually locked eyes with me was having such a deep conversation with another staff that she didn t care to ask if I needed help. I hope these people don t make commission because I kindly left.

Published a year ago

Published a year ago

Was nice store in Annapolis

Published a year ago

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Published a year ago

This used be one of the best macy, however proffessionalism and customer service is out of the window. Good Luck...

Published a year ago

Nice like this store

Published a year ago

The a/c was out and they should have closed for the day. I felt bad for the staff. Please address this.

Published a year ago

Very Disappointed! I ordered an item for in-store pickup. When I arrive to pick up my order the associate said my order wasnt delivered yet, even though I showed her the email stating my order was in fact ready for pick up. Fast forward to that evening, my order was cancelled! I ordered an item that is rarely on sale. She could not even be bothered to look for my package in the back. Thanks allot!

Published a year ago

Published a year ago

Visited for the first time yesterday. The escalator is out of service and there was not sufficient information directing one to alternate elevator. There is no directory near the escalators indicating where departments are located between the two floors. There is a reference to a mobile app- REALLY? Once upstairs there is no wayfinding to the restrooms- they are tucked in the corner behind the Home section. The mens shoe department had the bare minimum of shoes displayed- and it was a disorganized mess. Also, the HVAC was not working. Upstairs it was probably 80-82. Overall a frustrating and annoying experience. It is no surprise that when people encounter this it reinforces why it is just better to shop on-line.

Published a year ago

Very nice

Published a year ago

Hot and smelly

Published a year ago

Loved it found all that I was looking for my kids

Published a year ago

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Published a year ago

Published a year ago

This store has a large selection of clothes, I liked that. There was a bit of a line with one person behind the counter but it was not a long wait. Overall, I thought the store was a good place to shop.

Published a year ago

Love Macy s. Beautiful pearls. Wide variety of cosmetics, skin care and fragrances. Great sale prices.

Published a year ago

Wonderful shopping centre

Published a year ago

Unsightly store. You can tell they re going to go out of business. Depressing. Cosmetics out of stock at two counters. Theft tag left on the clothes I purchased. Could not get an answer from three different depts when calling including the executive offices.

Published a year ago

Published a year ago

This used to be such a nice store. It s dirty and run down. The ac was not working well today and it was funky. The fitting room walls have not been painted in years and there are holes in the walls. I didn t want to touch the doorknob or be barefoot to change clothes.

Published a year ago

There is mold in the lower level ceiling tiles. I had to leave the mall as a result, severely allergic.

Published a year ago

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Published a year ago

Great deals at Macys!

Published a year ago

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Published a year ago

Just passing through but they had a great sale going on

Published a year ago

I found the staff for the most part to be rude or not helpful at all. Very confusing layout and no overhead signs with directions.

Published a year ago

Published a year ago

Weird smell in this store

Published a year ago

Nice shopping

Published a year ago

Published a year ago

I like it very much

Published a year ago

Published a year ago

Published a year ago

Excellent service, very good attention

Published a year ago

Found everything we were looking for. Store was well stocked. Lots of good deals to be had.

Published a year ago

Published a year ago

Great as usual

Published a year ago

Published a year ago

Nice but stick us crowded in place, needs expanding

Published a year ago

I loved the personal service. Great reduced prices on jewelry, clothing and designer items.

Published a year ago

Published a year ago

I was able to find a cute dress for church, with a matching cardigan, in a little over an hour and under $100.

Published a year ago

Excellent service

Published a year ago

I always loved Macy , but the has gotten kind of commercialized.

Published a year ago

Published a year ago

Huge selection of items to buy

Published a year ago

The shoe department needs help

Published a year ago

Published a year ago

Randolph In the shoe department gave me great customer service patient And professional

Published a year ago

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Published a year ago

Published a year ago

Great place to shop. I found some good items ,on sale

Published a year ago

I love shopping at Macys I like their prices and you have a lot to choose

Published a year ago

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Published a year ago

Well organised and easy to navigate

Published a year ago

Liked the discounted area they had at the store in Annapolis

Published a year ago

Budget shopping

Published a year ago

Published a year ago

The customer service is always super slow. The store never has much compared to other locations.

Published a year ago

I love to shop there

Published a year ago

Nice selection of clothes, shoes, and beauty for the whole family.

Published a year ago

Published a year ago

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Published a year ago

Published a year ago

Wow! This Macys has really let the store go. Clothing is all over the floor, merchandise out of place, shoes are mixed up. Very disappointing.

Published a year ago

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Published a year ago

I received excellent from 3 of the team members. I will visit this store again soon.

Published a year ago

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Published a year ago

Good merchandise and best prices

Published a year ago

Very helpful service assistance

Published a year ago

Try personal shopper. It works

Published a year ago

This place was trashed. There were more clothes on the ground than on the racks. Employees where more concerned with their phones than their sections. You used to expect more from the name Macys.

Published a year ago