Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve North Billerica, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Normally I have a decent experience, but today I ordered 2 large lattes with mocha and whole milk, after 12 minutes I. Line I get to the window and pay and notice they have 2 large ice coffees with mocha waiting and I point it out. The poor window guy tur s and ask the manager and she said that they where lattes and it ored that, I the customer who has been drinking the same order for 12 years and know what it's supposed to look like before I even taste it, said. I want my money back bit they won't pick up the phone.
Published 4 years ago
This place is extremely hit or miss. They have a new, younger crew working here that doesn't seem to care about much. Some months ago I ordered one sandwich and a coffee at the drive-thru. They told me they were backed up and to pull around front and they'd bring me my food when they could. Sure enough, 15 minutes passes and no food. When I went inside to check they had "forgot".
Today, we ordered 3 turkey sausage egg and cheese sandwiches. All 3 came without cheese, and one was quite literally 1/2 a turkey patty. Someone, while making this sandwich, saw that there was 1/2 the meat and still decided to send it out. Just so careless.
Published 10 months ago
If I could give it zero stars I would girl in the morning is something else and no one in there can cook a simple bagel also apparently none of them know the difference between cold foam and whipped cream horrible dunks save you money there’s another one two minutes up the road
Published 8 months ago
The donuts are surrounded by flies. I saw a worker grab a donut and it look like a swarm of flies woke up.
Published 7 months ago
I go to this Dunkin’s every day because the staff is always super nice, quick service and the coffee is perfect and food is fresh. Well today I went to get a breakfast sandwich and it was just me in the drive through and I wanted to get a dozen donuts for my co workers so I asked when I pulled up to the window, again just me in the line. Some woman making the food lost it on me and was swearing and screaming no saying I need to pull back around and everyone around her asking why saying it wasn’t a big deal and this lady is going off saying the time and there’s someone ordering behind me and I was at a loss of words. I will be contacting corporate and making sure whatever needs to be done to get her written up or fired will happen because she shouldn’t be working with people if she can’t handle the smallest inconvenience. I will not be returning to this location. I feel bad for the poor girl ringing me out who looked frozen and as shocked as I was. Do better.
Published 3 years ago
ABSOLUTELY WORST EXPERIENCE EVER. Waited 10 minutes (no joke have a timer on my phone set) and then ask where my food is and they say “we don’t have your order”. I paid cash and have my receipt how are you going to say this??? Worst experience ever and will never come back!
Published 2 years ago
These young men were awesome. Thank you guys
Published 4 months ago
I'd love to tell you how the food was but there was no food. Second time I've been in there after work (in a 2-week span lto get a donut and appears like nobody works there.
I'm standing in line with a couple of people and we're completely being ignored. Three of us just said screw it and walked out.
The donuts are usually garbage anyway. I'll just go to a local place that actually cares.
Published 2 years ago
Published 3 months ago
Published 4 months ago
I love this play!!! All fresh
Published 4 months ago
These young men were awesome. Thank you guys
Published 4 months ago
Published 5 months ago
Published 6 months ago
Kleiner Mini Dunkin' in der Tankstelle. Haben aber alles was man braucht. Nettes Personal und kaum Wartezeit trotz Mittagszeit.
Published 6 months ago
The donuts are surrounded by flies. I saw a worker grab a donut and it look like a swarm of flies woke up.
Published 7 months ago
If I could give it zero stars I would girl in the morning is something else and no one in there can cook a simple bagel also apparently none of them know the difference between cold foam and whipped cream horrible dunks save you money there’s another one two minutes up the road
Published 8 months ago
Published 8 months ago
Published 10 months ago
Published 10 months ago
Published 10 months ago
This place is extremely hit or miss. They have a new, younger crew working here that doesn't seem to care about much. Some months ago I ordered one sandwich and a coffee at the drive-thru. They told me they were backed up and to pull around front and they'd bring me my food when they could. Sure enough, 15 minutes passes and no food. When I went inside to check they had "forgot".
Today, we ordered 3 turkey sausage egg and cheese sandwiches. All 3 came without cheese, and one was quite literally 1/2 a turkey patty. Someone, while making this sandwich, saw that there was 1/2 the meat and still decided to send it out. Just so careless.
Published 10 months ago
Very good service!
Published a year ago
Take out
Published a year ago
Mobil gas station has small DD; picked-up plain donut and OJ and was done in less than 5 minutes.
Published a year ago
Published a year ago
Published a year ago
Published a year ago
Dunkins or Nothing!!
Published a year ago
justice need to do something about this customer service no good and some know how to mess with your identity some cop work with then your system is not good unreal hear you my girl friend soon corrupt
Published a year ago
Published a year ago
My Mocha Ice Coffee was perfect, the staff was friendly and the building was spotless.
Published a year ago
Published a year ago
It's a Dunkin all be it slower than most.
Published a year ago
Coffee was putrid. Sour milk. Absolutely foul and undrinkable. Save your money and go to another location.
Published a year ago
Published 2 years ago
ABSOLUTELY WORST EXPERIENCE EVER. Waited 10 minutes (no joke have a timer on my phone set) and then ask where my food is and they say “we don’t have your order”. I paid cash and have my receipt how are you going to say this??? Worst experience ever and will never come back!
Published 2 years ago
Published 2 years ago
Published 2 years ago
I ordered on-line through Grubhub. The food was terrible, so disappointing.
Published 2 years ago
Published 2 years ago
I go to this location every day after work for the past 5 month been doing that today I went and I order my ice coffee as usual but I also want a medium cup ice they told they can’t sale it to me that they don’t do that and giving me actitudes when before they sold that cup ice to me. Other day I went and my coffee had hair inside. Please management do something with this location.
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 2 years ago
It’s Dunkin’s… what more can you say.
Published 2 years ago
Stopped to use the facilities.
Published 2 years ago
Published 2 years ago
Published 2 years ago
I don’t know what is going on with this location. Twice now there has been incredibly slow service in the drive-through. I do not think it is understaffed. I think there might be other more significant problems. I would love to report this to management but, unfortunately, I can’t find a way to contact them, and no one answers the phone.
Published 2 years ago
The people are very nice. It’s very clean. You’re in and out.
Published 2 years ago
Published 2 years ago
I go to this dds almost daily and today really made me mad. I use my app everyday and i told the man at the window that i was pulling my app up. It was a $17 order. He then scanned my debit card and told me i could not scan my app now because he had already scanned my debit card. I am pretty upset i lost out on all of those reward points. I then asked if he could refund me and start over and he just said no and then just shut the window on me!!!
Published 2 years ago
Published 2 years ago
The place was so convnient
Published 2 years ago
I'd love to tell you how the food was but there was no food. Second time I've been in there after work (in a 2-week span lto get a donut and appears like nobody works there.
I'm standing in line with a couple of people and we're completely being ignored. Three of us just said screw it and walked out.
The donuts are usually garbage anyway. I'll just go to a local place that actually cares.
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 3 years ago
Those dunking is so bad when I use to work there all my staff was nice new rash everyone but today I went and got a coffee the staff was so rude and when I ask for the manager one of the employees said she’s the manager she didn’t even give me my oder right she was rude unprofessional and after she hand my girlfriend her oder that was oder she said bye even this it was wrong i know Jason the big boss would never let these toxic people in there pleas if you read this stay away from there these place as became really bad
Published 3 years ago
I go to this Dunkin’s every day because the staff is always super nice, quick service and the coffee is perfect and food is fresh. Well today I went to get a breakfast sandwich and it was just me in the drive through and I wanted to get a dozen donuts for my co workers so I asked when I pulled up to the window, again just me in the line. Some woman making the food lost it on me and was swearing and screaming no saying I need to pull back around and everyone around her asking why saying it wasn’t a big deal and this lady is going off saying the time and there’s someone ordering behind me and I was at a loss of words. I will be contacting corporate and making sure whatever needs to be done to get her written up or fired will happen because she shouldn’t be working with people if she can’t handle the smallest inconvenience. I will not be returning to this location. I feel bad for the poor girl ringing me out who looked frozen and as shocked as I was. Do better.
Published 3 years ago
Published 3 years ago
Published 3 years ago
First restaurant in the history of the US that won't let you have water with your order. And no there is no option to pay for it. They will not serve you water.
Published 3 years ago
Small selection of food because of location but good food.
Published 3 years ago
Published 3 years ago
Good coffee and donuts
Published 3 years ago
Published 3 years ago
I'm like the mayor of Dunkin
Published 3 years ago
This has to be the worst Dunkin' donuts ever. I don't even know why they even ask what you want because they do not even get the order right every single time they do not get it right. You tell one person the order another person does the order and doesn't even know what the order was. Last time I'm going there.
Published 3 years ago
Published 3 years ago
This is the DD location to go to when you want quality food and great service. As a person who works on the road this place rocks!
Published 3 years ago
Boy tough one what did they say America runs on OH YA review WELL DONUTS COFFEE HOT DECAF BAGELS YOU KNOW AMERICAN Runs on.......... RIGHT .... This really needs no review help
Published 3 years ago
Published 3 years ago
I can honestly say I think this has started since the remodel was finished. Every time I order on the go with this dunkins and order a sandwich, the bagel is always not toasted! Like I’ve worked in dunkins before and it clearly says on the screen toasted, regardless you should be toasting the bagels cause thats what they tell you when they train you there so the customer has a nice hot sandwich! I’m confused as to why this keeps happening, either get the person to start toasting bagels every-time or just remove them from making food cause clearly they don’t know how to follow what the orders say on the screen!
Published 3 years ago
Published 3 years ago
Published 3 years ago
I'm a new englander and I go to dankins.
GIMMIE THE BEAN JUICE
Published 3 years ago
Published 3 years ago
Published 3 years ago
This place is trash there remodel did nothing bc these people still dont know how to make an order correctly
Published 3 years ago
Fast service
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Go there every morning. No problems and a great crew
Published 4 years ago
Typical Dunkin
Published 4 years ago
Published 4 years ago
Published 4 years ago
Normally I have a decent experience, but today I ordered 2 large lattes with mocha and whole milk, after 12 minutes I. Line I get to the window and pay and notice they have 2 large ice coffees with mocha waiting and I point it out. The poor window guy tur s and ask the manager and she said that they where lattes and it ored that, I the customer who has been drinking the same order for 12 years and know what it's supposed to look like before I even taste it, said. I want my money back bit they won't pick up the phone.
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Have to stop and get a coffee
Published 4 years ago
Published 4 years ago
Published 4 years ago
This is THE WORST Dunkin I have ever been to. No one knows what’s going on. Wait for 20 min before someone takes your order inside. And another 15 while they fumble over themselves trying to figure out what’s going on. Slow and incompetent would be too nice to describe these people who work here. Where is the supervision ?
Published 4 years ago
Perfect
Published 4 years ago
Published 4 years ago
Published 4 years ago
Horrible service
Published 4 years ago
Published 4 years ago
4 people working a drive thru for 1 car at a time no care given to the people who actually get out of their car and want something terrible customer service as all employees talking away while customers stand and wait.
Published 4 years ago
Manager and staff are all incompetent.no more business.
Published 4 years ago
Published 4 years ago
Not very friendly.
Published 4 years ago
Weekend Crew sucks so bad
Horrible costumer service
Horrible coffee and when you complain about it they get mad. They also do not clean there blenders where they make there coolata.. again only in the weekend because during the week everything is Perfect.
Published 5 years ago
Published 5 years ago
Convenient to my house
Published 5 years ago
Published 5 years ago
Drive thru is usually quick
Published 5 years ago
Published 5 years ago
Love the coffee
Published 5 years ago
Published 5 years ago
If you walk in and it's not the manager then walk back out and go to the one down the street. The other people take all the drive-thru orders while I wait inside having already ordered. A waste of 20 minutes this morning
Published 5 years ago
Published 5 years ago
Absolutely disgusting !
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Good hot coffee
Published 5 years ago
Published 5 years ago
Good food if you get what you asked for....
Published 5 years ago
Published 5 years ago
Nice
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
No reciept given and hash browns not in portioning bags just left in bucket, the girl who took the order was friendly
Published 5 years ago
She hooked me up with some great coffee
Published 5 years ago
Love my dunkins and promotion
Published 5 years ago
Published 5 years ago
Published 5 years ago
Always good coffee
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Love
Published 5 years ago
Published 5 years ago
Published 5 years ago
As usual good Duncan.
Published 5 years ago
Horrible I’ve walked out last 3 times who wants to wait 10 mins for a coffee
Published 5 years ago
They are usually pretty solid in the Am. I did get donuts instead of the corn muffin i ordered once. But usually solid
Published 5 years ago
I know this girl who works there she the best ! She has blue light hair !
Published 5 years ago
Published 5 years ago
Because I love coffee and doughnuts
Published 5 years ago
Published 5 years ago
Great breakfast sandwiches
Published 5 years ago
Published 5 years ago
Published 5 years ago
Costly but good, nice treat once in awhile. Not my everyday stop.
Published 5 years ago
9 out of 10 times I order a drink from this location it is horribly wrong. The signature latte should not taste like plain old burnt espresso.
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 6 years ago
Published 6 years ago
They suck
Published 6 years ago
Published 6 years ago
Exalent service and a great frozen coffee as always
Published 6 years ago
Published 6 years ago
I ordered a coffee and three sandwiches for my family. The service was so bad. When the girl asked me what I wanted, she had a look on her face like I was bothering her. She had a major attitude with everyone that came in while I waited for my sandwiches. She never said thank you or you’re welcome. Her manners and attitude are horrible and should not be working with people!
The croissant sandwiches were hard and my family said they were gross and didn’t eat them. This isn’t the first time they’ve been gross but it sure is the last time.
Published 6 years ago
Published 6 years ago
Published 6 years ago
Published 6 years ago
It's ok
Published 6 years ago
Awesome customer service
Published 6 years ago
Published 6 years ago
The staff is friendly and remembers their regulars here. Always open! Here's to rare customer service that you don't get too often at most Dunks. Bonus:. They make my coffee the same way and the right way.....EVERY TIME!
Published 6 years ago
Published 6 years ago
Published 6 years ago
Its dunkins if they are bD they are in trouble
Published 6 years ago
Published 6 years ago
Published 6 years ago
Published 6 years ago
Always friendly and make my coffee perfectly
Published 6 years ago
Published 6 years ago
Not my favorite. It is inside the convenient store, so it is good, if you get coffee with other things. If not, I would rather go to real Dunkin. But the workers are nice, though.
Published 6 years ago
Raj the manager is the best . I would have given 5 stars except for the young skinny Hispanic girl who works there and will completely ignore a long line of customers and just keep walking back and forth acting like she's cleaning or doing something that's so important but what's more important than taking care of a customer cuz if you don't have a customer paying then there's no business she needs to learn that
Published 6 years ago
Published 6 years ago
Good to grab before work
Published 6 years ago
Published 6 years ago
Published 6 years ago
Just ok
Published 6 years ago
Bla
Published 6 years ago
Published 6 years ago
Published 6 years ago
- 8 photos
- 200 reviews
- 3.7 rating
- Phone: +1 978-667-8588
- Website: https://locations.dunkindonuts.com/en/ma/north-billerica/80-chelmsford-rd/335900?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=335900&y_source=1_MTIxMTAxMzktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
- Address: Petrolex Gas Station, 80 Chelmsford Rd, North Billerica, MA 01862, United States
- Coordinates: 42.5873954, -71.30725749999999
- Coffee shop
- Bagel shop
- Bakery
- Breakfast restaurant
- Donut shop
- Fast food restaurant
- Takeout restaurant
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
- Kerbside pickup: Yes
- Delivery: Yes
- Drive-through: Yes
- On-site services: Yes
- Takeaway: Yes
- Dine-in: Yes
- Great coffee: Yes
- Breakfast: Yes
- Solo dining: Yes
- Wheelchair-accessible car park: Yes
- Wheelchair-accessible entrance: Yes
- Wheelchair-accessible toilet: Yes
- Coffee: Yes
- Comfort food: Yes
- Late-night food: Yes
- Quick bite: Yes
- Vegetarian options: Yes
- Breakfast: Yes
- Brunch: Yes
- Lunch: Yes
- Dinner: Yes
- Dessert: Yes
- Toilets: Yes
- Wi-Fi: Yes
- Wi-Fi: Yes
- Casual: Yes
- Family friendly: Yes
- Tourists: Yes
- Accepts reservations: Yes
- Credit cards: Yes
- Debit cards: Yes
- NFC mobile payments: Yes
- Credit cards: Yes
- Good for kids: Yes
- Free of charge street parking: Yes
- Free parking lot: Yes