The Home Depot

7605 Tonnelle Ave, North Bergen, NJ 07047, United States

The Home Depot
About the Company

At North Bergen Home Depot, we're here to help you tackle any project, big or small. Proudly serving the North Bergen, NJ community, we offer a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies to meet all your home improvement and gardening needs. Whether you're renovating your home, updating your outdoor space, working on your garden, or taking on repairs, we have everything you need under one roof. Our knowledgeable team is always ready to provide expert advice and support for DIY enthusiasts and professionals alike. Visit us at 7605 Tonnelle Avenue or call (201) 868-8125 today. Let's get started on your next project!

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Reviews
Review №1

Published 2 months ago

Review №2

Published 2 months ago

Review №3

good

Published 3 months ago

Review №4

Published 3 months ago

Review №5

Nice but also quite far and a bit inaccessible by public transport.

Published 3 months ago

Review №6

Published 3 months ago

Review №7

It's hit or miss. Went there, needed assistance; waited a long time. Workers are, again, 50-50 on product knowledge. It's been my place to go for many years. Knowledge is getting scarse.

Published 3 months ago

Review №8

Good service

Published 3 months ago

Review №9

Great service

Published 3 months ago

Review №10

Published 3 months ago

Review №11

Published 3 months ago

Review №12

Why do they close at 7pm on Sundays when it states 8pm on Google?

Published 3 months ago

Review №13

I gave this location 5 stars because of Danny. I just recently bought a house and have been in and out of this Home Depot location more times than I can count and he's the only associate willing to gladly help. Everyone else I ask for help sends me to a different person or claims that they don't know because they're from a different department. Danny makes it a point to help and find the answer or product - regardless of the department. The Home Depot should hire more team members like him!

Published 3 months ago

Review №14

Terrible customer service

Published 3 months ago

Review №15

Published 3 months ago

Review №16

Published 4 months ago

Review №17

Published 4 months ago

Review №18

정원에서사용할 경게 벽돌사러갔습니다
많은 크리스마스소나무향이 너무좋아
한참킁킁…
여러가지 사이즈로 분류를 잘해놓았고
벌써 샤핑하는사람도 쾌 있어서 놀랐다

Published 4 months ago

Review №19

I had an excellent experience with the gentleman named Jesus. He is very knowledgeable, helpful and kind. He really made my day. He works in the department of plumbing.

Published 4 months ago

Review №20

Published 4 months ago

Review №21

Published 4 months ago

Review №22

Good

Published 4 months ago

Review №23

Easy in and out.

Published 4 months ago

Review №24

Published 4 months ago

Review №25

Published 4 months ago

Review №26

Published 4 months ago

Review №27

Published 4 months ago

Review №28

Published 4 months ago

Review №29

Excelente lugar y atención

Published 4 months ago

Review №30

Published 4 months ago

Review №31

Love this store.

Published 5 months ago

Review №32

Published 5 months ago

Review №33

What a great experience at the store I needed help a random man passed by I think his name is Raed helped me find all the appliances I needed was so polite great man finally great worker at Home Depot

Published 5 months ago

Review №34

El peor servicio que he experimentado en toda mi vida, tuve que ir 3 días en la misma semana, el primer día me dieron información incorrecta acerca de un envío, el segundo día fui creyendo que lo que me habían dicho era correcto, resulta que no, y en lugar de ayudarme me hicieron la vida imposible, decidí dejarlo para pick up al siguiente día, y ni siquiera con eso querían ayudarme, me amenazaron diciendo que si no iba a la hora en punto del pick up retornaban mis productos para la venta, al día siguiente volví 10 minutos antes de la hora, y oh sorpresa, tuve que esperar 1 hora porque mi orden no estaba lista, y ningún empleado se dignaba a atender el llamado de la cajera para ir y organizar la orden.

Published 5 months ago

Review №35

I’m not sure how people keep their jobs here, anybody I ask nobody knows their department, they just walk around the whole day. I’ve been here for 45 minutes and I pressed the wait for assistance button and nobody has shown up yet.

Published 5 months ago

Review №36

Published 5 months ago

Review №37

I went to Home Depot for a microwave. Jacob in home appliances was fantastic. Provided friendly exceptional service! I went to Home Depot because Lowes was horrible. An employee makes a difference. I left Home Depot with the service and appliance I needed. Thank you! You employee should be commended for the attention provided to customers.

Published 5 months ago

Review №38

Published 5 months ago

Review №39

Muy bieno

Published 5 months ago

Review №40

Horrible customer service.
Employees are focused on there phone's and conversation.

Published 5 months ago

Review №41

I am writing to express my dissatisfaction with the poor customer service I recently experienced at your North Bergen store. Unfortunately, this incident is part of an ongoing issue, but this particular experience has prompted me to formally address the matter.

On 10/13/24 , I asked an employee named Sarah for assistance in locating a plumbing item. Her response was dismissive, as she said, "I'm not a plumber, ask a plumber," followed by, "For $15, I don't think we're supposed to know about plumbing." I was taken aback by her unprofessional attitude and unwillingness to help. When I asked to speak with a manager, she said she would call one, but no one came.

After waiting for about 20 minutes, I went to look for the manager myself, only to see him helping someone else as he should but he didn’t acknowledge my presence, " we be right with you" could had helped. After waiting again with no assistance, I decided to leave the store.

I want to highlight that this is not the first time I've encountered poor service at this location. It has become a frequent issue, and I often see staff members chatting with each other instead of helping customers. It is increasingly difficult to find an employee willing to assist.

I shop at Home Depot because of the wide range of products, but this lack of customer service is extremely frustrating. I urge you to address these issues and improve the service quality at this store.

Thank you for your attention to this matter. I hope this situation can be resolved so that future visits to this location are more pleasant.

Published 5 months ago

Review №42

Published 5 months ago

Review №43

Bruce Lee was super helpful and cut wood for us that saved our project. Thank you Bruce!

Published 5 months ago

Review №44

Published 6 months ago

Review №45

My kitchen sink was clogged so my dad went to home depot and asked a worker for help on what tool he needed, even showed him a picture of the pipe. Not even an hour later my dad goes back and said the machine the one worker helped him with didn’t work. He asked for a refund on that machine and help to get the machine he actually needed. If i could give this place a zero i would. My dad has trouble speaking english and the worker named Rossie said to my dad “im not gonna speak to you” “i don’t want to speak to you” my dad said “are you the owner” he stated “yes im the owner” “your english clearly isn’t enough to understand” and waved his hand in his face. he kept ignoring my dad and let him wait there for an hour without refunding him or even taking back the machine.

Published 6 months ago

Review №46

Published 6 months ago

Review №47

Truly the worst customer service ever. We ordered some items for delivery. They claimed they tried to deliver them, but "nobody was home" despite my wife and I both being home all night. They sent me an email saying that someone would call me to rearrange delivery, then sent me an email at 5am cancelling the order, then sent me another text the following day saying that someone would call me to reschedule delivery. I called them, and was given the runaround by various employees. When I asked to speak to a manager I was abruptly told that "theyre all in a meeting" (a blatant lie - there's always a floor manager on duty at any retail store). They then put me on hold again, only for someone else to pick up after a couple of minutes with zero clue of what was going on. I asked to speak to a manager again, was told ok, and ended up on hold again. Waited 20 mins or so while doing other work then gave up.

The long and short is that these people will lie to you, disrespect you, and not bother to communicate clearly with you. Shop at Lowe's.

Published 6 months ago

Review №48

Published 6 months ago

Review №49

Published 6 months ago

Review №50

The experience of the day was very boring. I was waiting for a QR code for almost 20 minutes. Nobody knew anything. The person who helped us was very unconcerned and totally disinterested in the work he was doing. It is very unpleasant to go to a store and be treated that way. Totally disrespectful!!!!!

Published 6 months ago

Review №51

Published 6 months ago

Review №52

Published 6 months ago

Review №53

Organized and well cared for location. Went in specifically to find some Behr wood stain and found exactly what I was looking for.

Published 6 months ago

Review №54

An experience anytime you go to Home Depot! But overall this time was ok. I actually asked for assistance and this must have been the first time I wasn’t told “ that’s not my department “

Published 6 months ago

Review №55

Published 6 months ago

Review №56

September 2024
Med Boxes 1.98

Published 6 months ago

Review №57

Published 6 months ago

Review №58

Published 6 months ago

Review №59

Muy mal servicio todos los empleados ni saben dónde están parados nadie ayuda a encontrar los productos 😡

Published 6 months ago

Review №60

Published 7 months ago

Review №61

Published 7 months ago

Review №62

Published 7 months ago

Review №63

Me gusta 👍👍👍👍

Published 7 months ago

Review №64

Fast and simple

Published 7 months ago

Review №65

Published 7 months ago

Review №66

Terrible experience today asked three times for some carpet to be cut was told twice by the same guy he’d be with me in a second. He “was with a customer”.. entire time he’s walking around with his hands in his pockets. Went Next-door to Lowe’s and was helped immediately. Used to like Home Depot won’t be shopping there anymore. Customer shouldn’t be waiting 30 minutes for some carpet to be cut. My time is just as valuable.

Published 7 months ago

Review №67

I buy a ton of things at this location. Most of the times I try pickup to save time.
I do agree with other reviews that the customer service most times is iffy and it’s hard to find folks in aisle to help out.
In the tile/blind section, luckily, Dan was around and helped me pick out and quickly checkout. He gave ideas and was so patient. It’s ppl like Dan that make the experience amazing. I hope he gets recognized. Thank you!

Published 7 months ago

Review №68

Good store but needs more staff.

Published 7 months ago

Review №69

Published 7 months ago

Review №70

Published 7 months ago

Review №71

Published 8 months ago

Review №72

Me gusta que siempre encuentro lo que necesito y puedo devolver sin problemas los artículos que no usé.

Published 8 months ago

Review №73

Published 8 months ago

Review №74

Published 8 months ago

Review №75

Published 8 months ago

Review №76

There should be an assigned person to the aisle to help locate items when they are not where they should be or listed in the internet

Published 8 months ago

Review №77

Time wasting at the pro servis. Nobody works there . I feel bad for the girl named Natalie . She does work equal with 5 other employees over there .

Published 8 months ago

Review №78

I bought an air conditioner that had to be returned twice. I purchased the product with two visa gift cards and as i paid the cashier threw away the gift cards. When i return the air conditioner the second time i wanted a refund and could not get my money back because it was on a gift card the CASHIER threw away. All they could offer was store credit. I don’t need $250 in Home Depot credit. WARNING if you pay with gift cards request them back because the cash won’t give them to you automatically and you’ll be stuck with store credit you don’t want or need.

Published 8 months ago

Review №79

Published 8 months ago

Review №80

Maravilha de loja, uma Disneyland pata os amantes de construções e reformas.

Published 8 months ago

Review №81

Published 8 months ago

Review №82

Published 8 months ago

Review №83

Employees here at the worst. Completely unhelpful and utterly lazy.

Shop here only if you have to, and if you do, good luck.

Published 8 months ago

Review №84

Published 8 months ago

Review №85

Es perfecto el lugar parque siempre hay lo que busca pero lo que no me gusta es que casi nunca hay quien te atienda

Published 9 months ago

Review №86

Place is great and staff is very helpful.
Unfortunately Corp being cheap and useless have not upgraded the pay stations to acomodate samsung pay and Apple pay making it a great inconvenience. And let's not forget they don't have veteran reserved parking like the other hard ware stores

Published 9 months ago

Review №87

They can’t seem to deliver an order, 5 different deliver dates and times, still don’t have my order. And they can’t seem to pick up their phone either.

Published 9 months ago

Review №88

Published 9 months ago

Review №89

Didn’t go there , they were next to the place I went to.

Published 9 months ago

Review №90

Rented a 7x14 Dump trailer and it was nothing but a mess.
The battery was never charged and when I went to offload, the left obviously did not work. I had offload by hand.

The car port connector was bad , it looked like it had been previously dragged, the lights stopped working.

Manager, if you are reading this, your department sucks!

Published 9 months ago

Review №91

Published 9 months ago

Review №92

Published 9 months ago

Review №93

Good

Published 9 months ago

Review №94

As usual no help and items are all misplaced!

Published 9 months ago

Review №95

Bueno

Published 9 months ago

Review №96

Published 9 months ago

Review №97

Terrible store. I ordered a shed TWICE and they had a hard time delivering it. The shed was on the shelf and they told me it’s not in stock and after I confronted them on how come they keep rescheduling my order they said it didn’t fit on the truck. The box that size would fit on a pick up truck let alone a Home Depot box truck. No body knows what they’re doing at this location. I had a similar situation when I ordered appliances from this Home Depot a couple years ago. Stay away if you don’t want to be disappointed. Worst Home Depot ever!!!

Published 9 months ago

Review №98

Published 9 months ago

Review №99

Published 9 months ago

Review №100

Published 10 months ago

Review №101

Muy mala atención al cliente, te tratan mal y golpeado.

Published 10 months ago

Review №102

Published 10 months ago

Review №103

Published 10 months ago

Review №104

Published 10 months ago

Review №105

Published 10 months ago

Review №106

Published 10 months ago

Review №107

What a bad experience at this location.
I went into this Home Depot with the intention of purchasing a patio dining table set for my son’s graduation party.
I waited in the patio area for a long time. I walked to the appliance area and when I found someone I asked for help and the person sent me to the customers service area. She said someone will call for assistance.
When I went to this area I approached someone that didn’t even let me speak he said I had to wait.
I told him I only have a question. He refused to assist.
I then approached someone who was working in an aisle. I thought she was Spanish. She said to me in a rude manner: I don’t speak Spanish. I said no problem let me tell you in English.
At this point I asked her for a manager. She saw someone passing by and directed me to that person. I expressed I have been waiting for a long time for someone to help. I also shared my experience with the customer service person.
She said she will be back to help….20min passed and she didn’t show up.
At this point I was upset and decided to go the line just to ask for help and get DM information, Regional manager information. I needed the contact number for someone to share my horrible experience.
No one provided me with the information.
I told them not a problem I will email this complaint to the CEO.
I ended going to Lowe’s where I purchased the item I needed.
It is incredible how during this time employees and bad management contribute to sales loss. I didn’t purchase because no one gave me service and it seems this behavior is allowed. The Leader didn’t get back to me no one cared about my horrible experience.
This are some of the items I purchased at Lowe’s.

Published 10 months ago

Review №108

Published 10 months ago

Review №109

Published 10 months ago

Review №110

Es muy bueno

Published 10 months ago

Review №111

Can you believe? No white high gloss paint at home depot!!!! 5/11/24 8:50am

Published 10 months ago

Review №112

Published 10 months ago

Review №113

You guys need to fix the pick up process. The orders are never ready for pick up, hire new order pullers because the ones you guys have are a bunch of lazy teenagers. You guys need to hire people willing to work with a sense of urgency. You see these guys just walking around not doing their job taking their sweetest time to get things done. just socializing with other coworkers. Looks like this Home Depot don't have any managers and everybody does what they want in this place. 😖😖😖😖

Published 10 months ago

Review №114

Customer service is horrible they hang up on you

Published 10 months ago

Review №115

Literally just had the worst retail experience of my life at this Home Depot today. I'm working on a building project locally to North Bergen, and given that my commute is over an hour, I thought I'd save time by having my partner order the supplies we need for pick up, rather than having to walk around the store after making it into town.
Boy , was I wrong.
The order was placed just past 11am, it is now 1:47pm and I'm just now able to leave the store.
We arrived and there was only one person working customer service/ order pick up. He requested help over the intercom to have someone fill our order. Help came, but not for that. A few employees just stood around socializing. Eventually he came and told us that's someone is working on our order.
We kept being told someone was "working on our order" for over 40 minutes. Then when the person finally came around, apparently there was an item out of stock--we were told they couldn't just add in a replacement piece, that we had to make a whole separate order for it. We conceded. Then we realized that our original order never processed with the JB weld epoxy that we need today, so again, rather than walk around and waste even more time, we asked the gentleman who brought the rest of the order where we might find the epoxy. He said "aisle 17, on the left." Which led us to an aisle with, you guessed it, no epoxy whatsoever. My partner decided to ask another store employee, who apparently didn't know what epoxy was or where it might exist, because that employee asked another, who proceeded to pull out his phone to Google the location of the item within the store. While he did that, I ended up just walking down the hall and guessing which aisle the epoxy might be at, lucky me that my first guess was right.
This experience was entirely too sad. I remember when you would come to Home Depot and you would be helped swiftly, and efficiently, by someone who not only knew what was in the store, but where it was.. 90% of the time, you'd end up being helped by someone who was a professional.
For not having wanted to waste my time initially, that is sure as hell what I accomplished today.
The one fantastic thing I was able to experience before leaving Home Depot today, was how immaculate the bathroom was. The cleaning crew absolutely deserves a raise.

*edit*
TLDR;
If you're on a time crunch, don't further waste your time by placing an order for pick-up here, and don't expect any of the employees to know anything about anything, not even what/ where specific merchandise is.

Published a year ago

Review №116

There is everything you are looking for

Published a year ago

Review №117

The guy who took care was very knowledgeable and nice

Published a year ago

Review №118

Ask for help twice but none of associates came. Not coming where not willing to help the customers

Published a year ago

Review №119

Absolutely ridiculous experience, wasn’t there for any big project just purchasing a small item which cost less than some of the mowers on display. Looked through the whole half store and found no one to unlock. Had to go to service desk to ask them to call someone to the isle. No one showed up. Spent ant least 8-10 mins looking and waiting for someone to help. Didn’t wanna waste anyone’s time just wanted to purchase the product I came for and leave lol. Ended up going to Walmart down the road for a similar product with better reviews. What sense does it make to have locked products but no available help, and even when asked for help received none. Even if for theft prevention, there were other similar sized products in the aisle which cost way more were out and ready to grab. Poor management and lack of proper support, nonsensical theft prevention policy.

Published a year ago

Review №120

Jonathan was awsome for helping me out w the propane! Great employee that deserves a promotion

Published a year ago

Review №121

Published a year ago

Review №122

Had the best experience with Dan in the flooring section today. He was super helpful, attentive, and very patient even while working a double shift. He listened to my questions and addressed each one. I left with enough samples and a better idea of my flooring project. Thanks again Dan!

Published a year ago

Review №123

Nice experience

Published a year ago

Review №124

Excellence

Published a year ago

Review №125

Published a year ago

Review №126

Published a year ago

Review №127

Home Depot’s new return policy isn’t consumer friendly. If anyone is purchasing anything with cash please keep your receipt or else you can only return up to 50 dollars in store credit.

Published a year ago

Review №128

Published a year ago

Review №129

Published a year ago

Review №130

Bad service

Published a year ago

Review №131

Published a year ago

Review №132

Published a year ago

Review №133

Published a year ago

Review №134

Excelente

Published a year ago

Review №135

Me and my husband were looking for realistic artificial grass for our backyard and Chris and Keneth were able to help us all the way thank you so much !

Published a year ago

Review №136

Lo mejor en herramientas y materiales

Published a year ago

Review №137

Published a year ago

Review №138

Published a year ago

Review №139

Published a year ago

Review №140

Published a year ago

Review №141

Simple and fast. In and out and found parking easily. The associates are helpful. Much better than Lowe’s.

Published a year ago

Review №142

Published a year ago

Review №143

Published a year ago

Review №144

Published a year ago

Review №145

Published a year ago

Review №146

Published a year ago

Review №147

Published a year ago

Review №148

Published a year ago

Review №149

I must admit that this visit was painless and two of their associates who assisted me were very kind and helpful. Why not five stars, the parking at this location is terrible. They share their parking lot with two other businesses.

Published a year ago

Review №150

Published a year ago

Review №151

Published a year ago

Review №152

Published a year ago

Review №153

Published a year ago

Review №154

Seen better days

Published a year ago

Review №155

Published a year ago

Review №156

Del 10

Published a year ago

Review №157

Nice and clean

Published a year ago

Review №158

Published a year ago

Review №159

Published a year ago

Review №160

Published a year ago

Review №161

Great prices

Published a year ago

Review №162

Published a year ago

Review №163

Published a year ago

Review №164

Published a year ago

Review №165

A heaven for home fixers! Very well organized and great hours. The staffs are super helpful and nice. I have no clue with home fixing- but if you go ask for an advice, they got you. Very knowledgeable and professional! And the price is great. The price range goes from affordable to professional level.

Published a year ago

Review №166

Might as well not offer curbside pickup. You have to call the store multiple times or just go inside to get your order cause they never bring it to your car

Published a year ago

Review №167

These HD, is my 2nd home. Always in here. The staff here as well are good.

Published a year ago

Review №168

Published a year ago

Review №169

Published a year ago

Review №170

Excelente lugar

Published a year ago

Review №171

Published a year ago

Review №172

Published a year ago

Review №173

Great employees always helpful when I go there being there is more male employees here than females.

Published a year ago

Review №174

Yuck

Published a year ago

Review №175

So big, it's hard to find out the right items. Needs better sight map..

Published a year ago

Review №176

Published a year ago

Review №177

Published a year ago

Review №178

Published a year ago

Review №179

Published a year ago

Review №180

Published a year ago

Review №181

I had excellent service from Sham from the pro desk. He exemplified incredible patience and excellent service. Me and my father have been buying from Home Depot for over ten years and sham’s has been the best pro desk employee we have been with. I highly suggest if anyone needs products from the pro desk. Shams is your guy.

Published a year ago

Review №182

Good stuff, good prices

Published a year ago

Review №183

Published a year ago

Review №184

Today i came to the home depot in northbergen asking for plumbing supply all i had i spend 2hours helping people that couldn 'd get help today for the workers whas hang out day you ask questipn answer i dont know not deparment wow man some one has to be on charge i came out with stresss

Published a year ago

Review №185

Buen lugar para compras del hogar, personal muy atento.

Published a year ago

Review №186

If there’s zero star I would give that. Zero customer service, would not recommend buying for this branch!!! Run

Published a year ago

Review №187

Published a year ago

Review №188

Published a year ago

Review №189

Published a year ago

Review №190

Brittany, the manager at customer service is outstanding

She took the time to ensure my complicated roof parts replacement was done accurately and great customer service, she took the time to ensure the 5 transaction was done correctly w credits accounted for.

Fantastic Brittany!

Published a year ago

Review №191

Published a year ago

Review №192

Customer service here is just pathetic... No social skills at all! If you don't want to work with people, then work from home!product speak for themselves..

Published a year ago

Review №193

Published a year ago

Review №194

Worst home depot. Lines always long with no registers open ever... avoid this place.

Published a year ago

Review №195

Published a year ago

Review №196

Published a year ago

Review №197

Published a year ago

Review №198

Horrible to find things and hard to get help

Published a year ago

Review №199

Published a year ago

Review №200

Published a year ago

Company information
  • 5 photos
  • 200 reviews
  • 4.1 rating
  • Phone: +1 201-868-8125
  • Website: https://www.homedepot.com/l/North-Bergen/NJ/North-Bergen/07047/8475
  • Address: 7605 Tonnelle Ave, North Bergen, NJ 07047, United States
  • Coordinates: 40.804542399999995, -74.01987989999999
Categories
  • Home improvement store
  • Appliance store
  • Bathroom supply store
  • Cabinet store
  • Hardware store
  • Lighting store
  • Paint store
  • Rug store
  • Tool store
  • Window treatment store
Working hours
  • Sunday: 7 AM–8 PM
  • Monday: 6 AM–10 PM
  • Tuesday: 6 AM–10 PM
  • Wednesday: 6 AM–10 PM
  • Thursday: 6 AM–10 PM
  • Friday: 6 AM–10 PM
  • Saturday: 6 AM–10 PM
Service options
  • Kerbside pickup: Yes
  • Delivery: Yes
  • In-store pick-up: Yes
  • In-store shopping: Yes
  • On-site services: Yes
Accessibility
  • Wheelchair-accessible car park: Yes
  • Wheelchair-accessible entrance: Yes
Offerings
  • Assembly service: Yes
  • Repair services: Yes
Amenities
  • Wi-Fi: Yes
  • Wi-Fi: Yes
Planning
  • Quick visit: Yes
Recycling
  • Batteries: Yes
Payments
  • Cheques: Yes
  • Credit cards: Yes
  • Debit cards: Yes
  • Credit cards: Yes