Disappointing Experience

I've been a regular customer at Stop&Shop for a while now, and generally, I've been satisfied with their selection and prices. Staff too. But for 4 years, I have witnessed several unpleasant experiences at the self checkout point with some customers being mistreated by the same staff member.

I knew that, being a frequent customer, my turn will come sooner or later. And it came.

On my latest visit, we were the target of an unacceptable behavior of their self checkout staff.

*Suggestions*

1. Train staff to be polite and patient. I understand a bad day, but not constant misbehavior.
2. Encourage a positive attitude. The job at self checkout is clear. Assisting people if needed and making sure we all pay what we take.

Until improvements are made, I'll reconsider shopping here.

Published 5 months ago

Went to buy white chocolate chips, but they did not have any. They were not sold out. They had none at all. Everything in the aisles were all over the place. Horrible.

Published 3 years ago

I've come here plenty of times. They're a nice stop & shop with plenty of grocery options. They're a little bit smaller than a traditional Stop & Shop, but still a lovely place to shop. I've found the employees to be nice in all my experience. There's also a good amount of parking and it's in a nice area.

Published 2 years ago

Long checkout lines due to not enough staff, and often what I want isn't in stock.

Published 9 months ago

Their ice cream is always freezerburned :c

Published 5 months ago

Staff always helpful, generally well-stocked but the air in the store always smells a bit off. Please managers can you check your HVAC system filters and for mould build up.

Published 2 years ago

I have just left stop & shop in Dobbs
Ferry. The staff in this store is beyond bad, their were two employees at the self check out complaining about the customers & using foul language with me standing right their. It is unbelievable that this bad behavior is tolerated. I have for the last few years been shopping at other stores because of the terrible service in Dobbs Ferry.

Published 2 years ago

Although this is in a nice neighborhood, the customer service person named NIDIA is absolutely rude as can be at before 9am. No reason an employee should answer the phone with such an atrocious nasty attitude. Please don’t join retail especially if you’re not people friendly no matter the situation. Very mediocre and needs an evaluation ASAP.

Published 2 years ago

Published 4 months ago

Published 5 months ago

This market is small by today's standards, even after a recent renovation. A fair selection of produce and staple goods but many items are left out. No housewares section. Moderate prices compared to other stores in the area. Adequate parking but a long traffic light to exit.

Published 5 months ago

Published 5 months ago

Published 5 months ago

Their ice cream is always freezerburned :c

Published 5 months ago

Disappointing Experience

I've been a regular customer at Stop&Shop for a while now, and generally, I've been satisfied with their selection and prices. Staff too. But for 4 years, I have witnessed several unpleasant experiences at the self checkout point with some customers being mistreated by the same staff member.

I knew that, being a frequent customer, my turn will come sooner or later. And it came.

On my latest visit, we were the target of an unacceptable behavior of their self checkout staff.

*Suggestions*

1. Train staff to be polite and patient. I understand a bad day, but not constant misbehavior.
2. Encourage a positive attitude. The job at self checkout is clear. Assisting people if needed and making sure we all pay what we take.

Until improvements are made, I'll reconsider shopping here.

Published 5 months ago

Bien 👍,
Muchas gracias.

Published 6 months ago

Published 7 months ago

I love this place, but you have the worst service ever

Published 7 months ago

Published 7 months ago

Published 8 months ago

Published 9 months ago

Long checkout lines due to not enough staff, and often what I want isn't in stock.

Published 9 months ago

Published 10 months ago

Love it, great products.

Published 10 months ago

Great

Published 10 months ago

Published a year ago

Love this store always very clean. Terrific layout checkout is a little crowded but other than that really good store

Published a year ago

Published a year ago

Very good service.

Published a year ago

Published a year ago

Published a year ago

I have just left stop & shop in Dobbs
Ferry. The staff in this store is beyond bad, their were two employees at the self check out complaining about the customers & using foul language with me standing right their. It is unbelievable that this bad behavior is tolerated. I have for the last few years been shopping at other stores because of the terrible service in Dobbs Ferry.

Published a year ago

Large variety. Basic pricing.

Published a year ago

Published a year ago

Good prices

Published a year ago

Published a year ago

Published a year ago

Great supermarket, can’t please everyone in this world. Keep it up stop and shop!

Published a year ago

Always a good vibe.

Published a year ago

U

Published a year ago

Published a year ago

If you need something in a pinch, they got it.

Published a year ago

We love stop & shop. One can always find groceries on sale. We save a lot there.

Published a year ago

Published a year ago

Always has what i need

Published 2 years ago

Published 2 years ago

Published 2 years ago

Easy bottle return.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Don't ever buy veggies here. They will go bad in a day.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Staff always helpful, generally well-stocked but the air in the store always smells a bit off. Please managers can you check your HVAC system filters and for mould build up.

Published 2 years ago

good

Published 2 years ago

Published 2 years ago

Although this is in a nice neighborhood, the customer service person named NIDIA is absolutely rude as can be at before 9am. No reason an employee should answer the phone with such an atrocious nasty attitude. Please don’t join retail especially if you’re not people friendly no matter the situation. Very mediocre and needs an evaluation ASAP.

Published 2 years ago

Sokat jàrunk ide, elég napos helyen van, de szerintem baràtsàgos, szép környék. Hely eddig még mindig volt a parkolóban és a boltban sincs óriàsi tömeg, szerintem szuper. Óriàsi vàlaszték, plàne szószokból, sajtokból és nasikból. Otthon szerintem töredéke van csak. Vannak online kasszàk is, ami önkiszolgàló, ilyen gyorskassza(pontos nevét nem tudom). Nekem szimpatikus, mert minden közel van hozzà(többi bolt) igazàból.🤗🥰🇭🇺

Published 2 years ago

Big store, Lots of items, lots cheap and discounted items, nice workers, big parking lot, and bottle dispensers.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Ok

Published 2 years ago

Published 2 years ago

Published 2 years ago

I love going stop & shop cause it has good food, fresh fruits, fresh veggies.

Me and my family went stop & shop for some days. (Not everyday)

That’s why it’s good food produce and great store at stop & shop.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Always clean and great produce!

Published 2 years ago

I was running some errands and decided to stop and do some food shopping using some new incentives that my job is offering to the employees;”GThank You” certificates, I used them about two weeks ago($100) and when I went to the register to pay the cashier told me that they don’t accepted this manufacture certificates all at onces, when I already had used them at the same store. Despite that which wasn’t really what’s bothering, is the unprofessional manager in charge with no manners whatsoever, i person that did not even bother to make eye’s contact with a customers just walk away saying “we got in trouble last time we use those”. The cashier advise me that she was the manager. And another lady came to the register telling that I could just use one at the time, if I’m using manufacturer coupon I could use as many as I want. But Thank you so much I know where not to expense my money…

Published 2 years ago

Published 2 years ago

I love the store but they don't carry oatmeal and reasone and brownie brittle.. why I don't know..err

Published 2 years ago

Great Friendly Associates, Clean fresh well stocked store

Published 2 years ago

Published 2 years ago

they used to be more friendly and more courteous. it looks like they not really want to be there 😕

Published 2 years ago

Great supermarket with good produce and great prices compare to others

Published 2 years ago

This is a nice and well run Stop & Shop. They have a big selection of products at reasonable prices, there is plenty of free parking and it wasn't too crowded.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Good Supermarket.

Published 2 years ago

This is a great store. Its clean the shells are always stocked. The store workers are polite and will help you when ever they can.

Published 2 years ago

Published 2 years ago

It's a Stop and Shop!

Published 2 years ago

I've come here plenty of times. They're a nice stop & shop with plenty of grocery options. They're a little bit smaller than a traditional Stop & Shop, but still a lovely place to shop. I've found the employees to be nice in all my experience. There's also a good amount of parking and it's in a nice area.

Published 2 years ago

I have been experiencing bad quality of some of their products for a while, like once I found a beetle in a sealed arugula bag. Their cashiers are usually not very friendly or lack empathy in general (some don't even bother to respond to a greeting) but a couple of days ago it was just enough: I was told by one of their staff that I was not allowed to scan items with my 5 year old daughter. So adding this to the list of bad things about Stop and Shop, now this place is not a kids-friendly. I could not believe what the clerk was saying to me. She was not by herself but she was with me (an adult supervising her). I reached out via Facebook to ask if that is indeed a policy and got no answer nor an apology.
I conclusion, it is time to stop going here and look for better options were I and my family are treated more welcomed.

Published 2 years ago

Published 3 years ago

Small, but basics and some extra variety can be found here. Love the self checkouts.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Needed some dairy and breakfast refills. Dropped in to replenish and found red grapes on sale for.. healthy snacking. Mission accomplished !

Published 3 years ago

Good deals

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

This store was excellent on a Saturday 6 pm not to crowded unlike other stores that are packed at these times

Published 3 years ago

Well stocked.

Published 3 years ago

Published 3 years ago

One of the best supermarkets in Westchester NY,
Great place to shop, I really like it!

Published 3 years ago

Fewer aisles and smaller in size than the Super Stop & Shops found in more built up areas, this is a nice little market for finding essential items. However, store management needs to keep up on expiration dates of perishable items. On two separate trips, sliced bread on shelf was 7-10 days past the dates I shopped. For that, 4 stars out of 5.

Published 3 years ago

Excelente servicio

Published 3 years ago

Published 3 years ago

Published 3 years ago

My husband went to this Stop & Shop this past Saturday, last minute Mothers Day shopping, after having no luck at several florists. The young lady, Christine, put together a beautiful bouquet that I just love!

Published 3 years ago

I have shop at Stop & Shop
For many years great place to shop they have great rotisserie chicken and great Fried Chicken
Nice and crispy! A lot of organic food to purchase. the prices are not that bad at all, they always have good sales. Plus you earn points to use at shell gas station using the Stop & Shop points with the Stop & Shop card 👍👍🇺🇸🙇‍♂️🙇‍♀️

Published 3 years ago

Published 3 years ago

Great store

Published 3 years ago

Published 3 years ago

Published 3 years ago

Went to buy white chocolate chips, but they did not have any. They were not sold out. They had none at all. Everything in the aisles were all over the place. Horrible.

Published 3 years ago

It was alright.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Its ok

Published 3 years ago

Have a hard time keeping shelves stocked

Published 3 years ago

Published 3 years ago

Praying worldwide

Published 3 years ago

good

Published 3 years ago

Published 3 years ago

Shelf's are not restocked often enough
Not enough registers open

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Second month in, they don't have Marlboro red shorts available. I've asked a person behind the counter, who should I talk to about them restocking it, and she brushed me off saying that they ordered them and it should be available soon. She was obviously afraid or uncappable of contacting her superior so I decided to write here. I understand they don't make money selling cigarettes but I buy everything in that store. They make plenty of money off of me already, for me to ask for this simple convenience. This is not a hate review but it is complain about something that I, as a smoker find irritating. Till I learn how to fix it, or who to talk to about it, I'll leave a 1 star review.

Published 3 years ago

Fresh and clean

Published 4 years ago

Published 4 years ago

My favorite place to do My grocery shopping 🛍

Published 4 years ago

All display racks in isles are accident waiting to happen .

Published 4 years ago

Published 4 years ago

Published 4 years ago

im a regular customer here but the customer service my wife recived today is deplorable.

Published 4 years ago

Ran in for a few items, smaller store than I regularly go to, had almost everything on my list.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Not too many Spanish food products but the supermarket is beautiful and clean

Published 4 years ago

Published 4 years ago

What a great Supermarket! Friendly staff! Lots of sales! And a clean restroom! Lol

Published 4 years ago

It’s better ! More friendly and good customer service. Cashiers are Great six 👍 Stars

Published 4 years ago

Rude disrespectful lazy stuff

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Staff is awesome and the store always has what I'm looking for

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Stop n Shop is really well run. The store is well stocked, organized and very clean. Self checkout runs smoothly and there’s always someone there to help. The staff is friendly, polite and very helpful. It’s a great community store.

Published 4 years ago

Need help

Published 4 years ago

Published 4 years ago

Fresh vegetables,,,

Published 4 years ago

Published 4 years ago

Published 4 years ago

I've been finding alot of the packaging messed up and have been missing bread out of bags. I've complained 3 times and have never gotten a proper response back. It's been this last year that the quality control has gotten so poor. Hadn't had issues before. I now drive miles away to the other S&S where I've never had a problem when I buy more than say, 10 items.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Well run facility..Clean .
No problems so far..

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

The Ardsley Scouts recently worked in collaboration with Nidia at the Dobbs Ferry Stop and Shop to collect non-perishable items to benefit the Dobbs Ferry Food Pantry. Nidia was incredibly helpful in facilitating and such a pleasure to work with. Thank you for your help!!!!!!

Published 4 years ago

Published 4 years ago

Published 4 years ago

They reduced the cashiers to one or two and it slows down the entire experience.

Published 4 years ago

Definitely has been updated and upgraded inside. Alot cleaner than it used to be. But they need more employees on the floor. You should not have to go looking all over for an employee when you need something. Also depending on the time it can be overcrowded, Which is not good when your isles are narrow. Otherwise it is a good store for your everyday needs.

Published 4 years ago

The workers were really fun, polite, and kind to me when I went to the cashier. Besides, I love their shop greatly. It has all the things I wanted to buy. Oh, thank you!

Published 4 years ago

Published 4 years ago

I was here on a Wednesday and the parking lot was pretty crowded. I can only imagine what it's like on the weekends. Prices seem to be a bit higher here with less of a selection than a few of the other Stop n shops I have been to. Check was pretty quick, although the checkout girl didn't look like she was a happy camper...

Published 4 years ago

Poorly stocked. They keep the store brands available but not much else. The firewood they sell is trash, you’re better off burning cardboard.

There are much better grocery stores within a 15 minute drive. Save yourself the frustration and avoid Stop & Shop.

Published 4 years ago

Shopping. No inconveniences were met.

Published 4 years ago

Published 4 years ago

Published 4 years ago

👍

Published 4 years ago

Two things...
I really like the inventory . I don’t find such high quality products in the bronx... I’ve never seen nature’s promise kids milks @ any other stop in shop in my life... Don’t get me started on Bell n Evans..

Published 4 years ago

Published 4 years ago

So being from the south I thought it was rude that the people stocking were blocking the aisle with their carts and product. I understand they have a job to do. However don't look at me like I'm in the way, or when I say excuse me, please be polite and reply with something... "Not in Kansas anymore " I guess... Probably won't return. Plenty of other places for groceries... 10 cent's for 2 paper bags??

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

One of the best stop & shop store in Westchester county. Clean, organized, nice staffs. Strongly recommend.

Published 4 years ago

LOW PRICES WATER ALWAYS ON SALE

Published 4 years ago

Store was poorly stocked. Meat, paper goods, storage bags and soda shelves nearby empty.

Published 4 years ago

Store was poorly stocked. Meat, paper goods, storage bags and soda shelves nearby empty.

Published 4 years ago

I don't believe I neither stopped nor stopped here...just kidding, who could resist the sweet call of retail?

Published 4 years ago

Customer service was very,nasty Ashley was a nasty person she discriminates against people with food stamps my card wasn't swooping so I went to another register she ran over yelling at me I,front of all,the customers and her suppervisor did nothing.wene I called she knew it was me asking to speak to a supervisor put me on hold long time than connects me to the meat department she's a mean unprofessional.you don't treat people like that

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Justo el lugar donde lo encuentras todo...o casi todo....

Published 4 years ago

👍👍👍👍👍👍

Published 4 years ago

A good stores and have good price

Published 4 years ago

Published 4 years ago

Published 5 years ago

Nice store! Very clean. Organized

Published 5 years ago

Always seems dirty.

The employees are usually standing in groups chatting.

Published 5 years ago

First of all, this is a really nice looking Stop and Shop. Every time I go, it’s clean and there are enough check out lines that I’m in and out. Definitely the best Stop and Shop I’ve ever been to.

Published 5 years ago

Nicely redone. Clean and well stocked. Not crowded at all.

Published 5 years ago

Very nice store to shopping stop & shop

Published 5 years ago

Published 5 years ago

No napkins in the last two weeks!

Published 5 years ago

Nice place to go if you are looking for something quick to cook or pick up

Published 5 years ago