Overnight shift staff is amazing! During the day can be dicey. Need to stop hiring the teenagers who only care about hooking up with fellow employees or customers online. Also, daytime they get a bit messy with their drinks and you're handed a sticky cup. The two gentlemen at night midnight and on are EXCELLENT!!!! They need a raise, bonus' or whatever.. Just don't let them leave.. lol.. Food has been good too

Published 5 months ago

Came here Tuesday dec 10 @ 6:25 pm the young man, I guess he's the manager, took care of me. Very nice young man. Keep him please. Nice to every customer. In the past wasn't good.

Published 3 months ago

On 10/19/2024 I went to get my wife a ica Carmel Latta it was a mess the younger girl making the order was stuck and did not understand the order we have been a customer to this store for a bit. And to seen how it was renovated the store looks good but the staff is sad. My order was confused I was over charged and when ask I was told I order 4 items. Upside down at the window a simple coffee and small caramel Latta was 23.45 made no sense I said are you right on your price she called a young kid over and said it's ok I'll return $4:35 i did not want to make it big but when I get home my wife threw in the trash case she said it tasted like swear water so did my son. This experience was the worst you pay for a product and its not what you order sad. I will not put the blame on my young youth because there doing some for them self we have to support our teenagers who could be out doing other things. I put this on the main head quarters of dunking dount training staff and headquarters and franchise like these corporations are just out for the money and don't care for the youth. If they really care for our youth with all the money so many communities give them how hard is to set up a training course to teach them to do right product. I could go on but I will stop it here. Your store need a real manager to fix this location.

Published 5 months ago

The two men who work at night past 8 pm everyday are very rude. They have slammed the window in my face while I tell them they made mt coffee wrong. I placed a mobile order the other day and went to pick it up. Showed my phone of proof and everything and they refused to give me my coffee because they said they never got the ticket. Every time I go at night I am nice and respectful and they are always so nasty to me. Rolling their eyes. Meanwhile during the day I know everyone who works there. These 2 men should finally get let go. Horrible customer service. I told one ofy neighbors and they knew exactly who I was tallying about and agreed.

Published 2 years ago

I walked into this Dunkin Donut shop and it was FILTHY. The garbage was overflowing and ALL the tables were dirty with food remnants. I said to one of the workers the tables are really dirty, she looked annoyed. I took my grandchildren for a treat, two were in a stroller and one on a scooter. Now I’m cleaning down tables so we can sit to eat. I got them settled down and sat down to eat, still no one came out to remove garbage or wipe the tables down. We finished eating and I packed the kids up and left. Took a few steps out the door and realized I left my granddaughter’s medium refresher drink on the donut case. I went back in and spoke to the girl at the register she said “you want the place to be clean” then another said we threw it out didn’t think you were coming back. I said to her it’s was only a few minutes. Really? I asked to speak with the person in charge. I told him what happened and ask if he would replace the drink as a courtesy, he said “no” then he said “aren’t you the one who complained the place needed to be cleaned, so we cleaned.” I think I struck a nerve. The customer in front of me stepped in and offered to pay for a new drink for my granddaughter and the boy in charge told her to stand on line to buy the new drink when indeed she was on line with her son ordering already and I was behind them. I thank the Good Samaritan and said I will pay for the drink because my granddaughter really wants her drink. So I went back on line behind the Good Samaritan to buy a new drink and the girl at the register would not take my order. She Ignored me and helped the customer behind me. I shook my head and went to the back of the line. I did not want to disappoint my granddaughter so I tolerate the humiliation. I tried calling the phone number on the website but there was no answer. A review of zero would be too high of a rating for my experience at this establishment. I hope the owner and/or manager respond to this review. In addition, I will be reaching out to corporate.

Published a year ago

Had to scream for them to hear my order and they still got it wrong and asked for bagels with cream cheese ended up just getting bagels and a drop of cream cheese smhh 😑

Published 2 years ago

Fast service. Good employees but some of the customers cud use a lesson in how to act right.

Published 5 months ago

Wendi, Tawnee, and Maria are the best! They always make my drinks spot on and even give me upcoming menu items early! I got the Cookie Butter Cold Brew early today!

Published a year ago

Published 3 months ago

Published 3 months ago

Came here Tuesday dec 10 @ 6:25 pm the young man, I guess he's the manager, took care of me. Very nice young man. Keep him please. Nice to every customer. In the past wasn't good.

Published 3 months ago

Published 4 months ago

Published 4 months ago

Wendi, Tawnee, and Maria are the best! They always make my drinks spot on and even give me upcoming menu items early! I got the Cookie Butter Cold Brew early today!

Published 5 months ago

Published 5 months ago

On 10/19/2024 I went to get my wife a ica Carmel Latta it was a mess the younger girl making the order was stuck and did not understand the order we have been a customer to this store for a bit. And to seen how it was renovated the store looks good but the staff is sad. My order was confused I was over charged and when ask I was told I order 4 items. Upside down at the window a simple coffee and small caramel Latta was 23.45 made no sense I said are you right on your price she called a young kid over and said it's ok I'll return $4:35 i did not want to make it big but when I get home my wife threw in the trash case she said it tasted like swear water so did my son. This experience was the worst you pay for a product and its not what you order sad. I will not put the blame on my young youth because there doing some for them self we have to support our teenagers who could be out doing other things. I put this on the main head quarters of dunking dount training staff and headquarters and franchise like these corporations are just out for the money and don't care for the youth. If they really care for our youth with all the money so many communities give them how hard is to set up a training course to teach them to do right product. I could go on but I will stop it here. Your store need a real manager to fix this location.

Published 5 months ago

Best customer service

Published 5 months ago

Published 5 months ago

Fast service. Good employees but some of the customers cud use a lesson in how to act right.

Published 5 months ago

Overnight shift staff is amazing! During the day can be dicey. Need to stop hiring the teenagers who only care about hooking up with fellow employees or customers online. Also, daytime they get a bit messy with their drinks and you're handed a sticky cup. The two gentlemen at night midnight and on are EXCELLENT!!!! They need a raise, bonus' or whatever.. Just don't let them leave.. lol.. Food has been good too

Published 5 months ago

Published 5 months ago

Published 7 months ago

The two men who work at night past 8 pm everyday are very rude. They have slammed the window in my face while I tell them they made mt coffee wrong. I placed a mobile order the other day and went to pick it up. Showed my phone of proof and everything and they refused to give me my coffee because they said they never got the ticket. Every time I go at night I am nice and respectful and they are always so nasty to me. Rolling their eyes. Meanwhile during the day I know everyone who works there. These 2 men should finally get let go. Horrible customer service. I told one ofy neighbors and they knew exactly who I was tallying about and agreed.

Published 7 months ago

I came to this Dunkin Donuts, they served me super well and fast.

Published 8 months ago

Published 8 months ago

Published 9 months ago

decent

Published 9 months ago

I walked into this Dunkin Donut shop and it was FILTHY. The garbage was overflowing and ALL the tables were dirty with food remnants. I said to one of the workers the tables are really dirty, she looked annoyed. I took my grandchildren for a treat, two were in a stroller and one on a scooter. Now I’m cleaning down tables so we can sit to eat. I got them settled down and sat down to eat, still no one came out to remove garbage or wipe the tables down. We finished eating and I packed the kids up and left. Took a few steps out the door and realized I left my granddaughter’s medium refresher drink on the donut case. I went back in and spoke to the girl at the register she said “you want the place to be clean” then another said we threw it out didn’t think you were coming back. I said to her it’s was only a few minutes. Really? I asked to speak with the person in charge. I told him what happened and ask if he would replace the drink as a courtesy, he said “no” then he said “aren’t you the one who complained the place needed to be cleaned, so we cleaned.” I think I struck a nerve. The customer in front of me stepped in and offered to pay for a new drink for my granddaughter and the boy in charge told her to stand on line to buy the new drink when indeed she was on line with her son ordering already and I was behind them. I thank the Good Samaritan and said I will pay for the drink because my granddaughter really wants her drink. So I went back on line behind the Good Samaritan to buy a new drink and the girl at the register would not take my order. She Ignored me and helped the customer behind me. I shook my head and went to the back of the line. I did not want to disappoint my granddaughter so I tolerate the humiliation. I tried calling the phone number on the website but there was no answer. A review of zero would be too high of a rating for my experience at this establishment. I hope the owner and/or manager respond to this review. In addition, I will be reaching out to corporate.

Published a year ago

This is the worst dunkin donuts location on Long Island I’m surprised the health department has not shut them down, filthy!!! As far as customer service goes it’s non existent, there are a bunch of young snotty high school kids who behave like they were raised by uncivilized humans. Stay away from this store at all costs!!!

Published a year ago

Published a year ago

They recently renovated the place and it looks more better than before with more presentable donuts on display.

Published a year ago

Because they are undergoing construction, I am giving the benefit of the doubt. I expect/believe that it will be better in the near future.

Published a year ago

Well, at least they are consistently good at being bad at getting your order wrong. Ordered med hot reg coffee with 2 Splenda. As you can see it says 3 Splenda. However, it had no Splenda in it. Also when ordering I indicated Med hot coffee and he repeated to me a medium iced coffee. Can't this place do a better job training its people?

Published a year ago

Usual Dunkin. Just a bit slower behind the counter. Fairly clean place for a busy store.

Published a year ago

Usually go here on weekends, today around noon got an iced coffee with sugar and cream. The cream tasted awful like it was started to spoil. Gross. Tried to call the phone number to tell them, no answer. And I was not close enough to go back. Won't return here. Don't want to chance getting spoiled cream again and getting sick.

Published a year ago

I know y'all are still going to go to this Dunkin Donuts. Maybe it's because of convenience or something else, I don't really know why. However, just know that this location is run by a bunch of idiots who can't even get a single order right. Ordered a toasted bagel with butter more than once and multiple times they've managed to screw it up. Whether it's just a bagel or 2 sandwiches and a bagel, they find a way to mess up. It's crazy. But anyway, just make sure that they don't mess up your order in any way. Double check the bag right in front of them if you have to. They will mess up your order no matter how simple or small it is.

Published a year ago

My new barista angel is always just soooo sweet❤️

Published a year ago

Published a year ago

just went through the drive through and they forgot my sandwich and when i called twice to receive a refund nobody answered, this place is ran unprofessional

Published a year ago

Awesome donuts that are so soft and fresh than other dunkins I've been to!

Published a year ago

I have never been to this location and dealt with a friendly employee. They’re always rude. When I went through the drive thru yesterday the drive up window employee was awful. Rude, confrontational and extremely unhelpful. She actually wouldn’t return our debit card while she sat staring as if to antagonize us into an argument. Worst customer service I have ever experienced. And to add to the unpleasantness the entire order was incorrect.

Published 2 years ago

Published 2 years ago

Had to scream for them to hear my order and they still got it wrong and asked for bagels with cream cheese ended up just getting bagels and a drop of cream cheese smhh 😑

Published 2 years ago

Published 2 years ago

Published 2 years ago

Dunkin' Donuts is very clean the service was amazing there was an older woman helping me she was very good very friendly

Published 2 years ago

Published 2 years ago

Published 2 years ago

Anybody who complains has clearly never worked a minimum-wage job before. The people who work here are always wonderful and kind, and my coffee is always perfect. People mess up sometimes - the staff here, despite all the characters they need to put up with on a daily basis, are always really wonderful :)

Published 2 years ago

Horrible service. Jay is so rude!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Always love to get some Dunkin Coffee

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

i do very love this dunkin. i come here often with my friends and we have alot of fun. the service is very well, its just that one of the times i went there, kids where misbehaving. the staff apparently talked bad about the kids. i mean, what they did was wrong, but that will never be a dunkin experience to forget. however, i will continue to come to this dunkin as it is very easy to get to, plus its nice and cute.

Published 2 years ago

Published 2 years ago

Excellent employees even during rush hour!

Published 2 years ago

The service is not bad, a lot of young ppl working here. I'm satisfied with their service. And they're polite too.

Published 2 years ago

Anything from dunkin coffee wise is good

Published 2 years ago

I visited DD In North Bellmore placed order by showing details on my phone it was medium cookie butter cold brew with 5 cream and 3 sugar and a separate cup of ice , what they gave me was not the same drink I ordered I came back from my home and complained to the drink with out ice and cold foam , I was surprised by the staff rude behavior instead of apologizing they were very rude in their behavior I told them to give me my bill which they refused saying it was half an hour ago . I told them not to argue with me instead feel sorry for the inconvenience I had coming back to
the store . I also asked them for phone number which they didn't provide me

Published 2 years ago

Horrible customer service do not go, would have given 0 stars if I could have.

Published 2 years ago

Wrong Order
Items missing
Service leave a lot to be desired

Published 2 years ago

Whatever you order here there is a 9/10 chance they get it wrong even after making you repeat it several times. The drive thru speaker is terrible and you have to basically scream your order and still it’s almost always wrong. They always have tons of people working there but it never seems to make anything happen any faster or any more correctly. Location is less than ideal as the parking lot is always a mess and the drive thru line backs up to block several entrances to the lot.

Published 3 years ago

Today 8/29 the service the worst the staff 8 people a waste of time the last time I will go there after three times No good. Their staff sends in the good reviews to offset the bad. To start. Can’t understand the sound when ordering seems deliberate, honey bacon Terrible and no orange juice, had to go up to window to understand staff , they were laughing coffee container lid not closed burned me hand, they laughed, all the while staff having good time. This place is for sh—.

Published 3 years ago

Wonderful staff & very friendly

Published 3 years ago

Published 3 years ago

The staff here is embarrassingly rude. Go to a different DD.

Published 3 years ago

Published 3 years ago

The drive thru cashier's are so nice.

Published 3 years ago

Published 3 years ago

The manager needs to work on his customer service. They gave me the wrong drink and instead of apologizing, the manager was extremely rude. He closed the drive thru window and walked away while I was explaining how I ordered lemonade but was given green tea! I wish I could give a zero star!

Published 3 years ago

The parking lot is a disaster , and I don't know about you guys but but the regular coffee seems like it Has no taste and it's like a very light brew , plus if I'm gonna get an egg sandwich sandwich I want a real egg sandwich where they actually crack the egg grill it grill the bacon or grill the sausage. I'm curious if you guys could leave comments if you can let me know what you think Thanks for reading catch you in the next one

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

The staff here is unprofessional and always get my order incorrect even when I repeatedly make it clear and confirm at the drive thru window. Too many young teenagers..

Published 3 years ago

1st of all let me say that the owners including the previous owner who passed away are fantastic people.
That being said unfortunately they have the worst staff I have ever seen anywhere.
They get your order incorrect and then when you say something about it they have a terrible attitude with you. The 2 guys who work overnight every time you place an order it seems to be an inconvenience for them.

Published 3 years ago

Published 3 years ago

Published 3 years ago

There were at least 6 employees in the place when I entered and not one of them greeted or acknowledged me. Although I was right smack in front of the cash register not one of them asked if they could help me. I stood there a good 2 minutes until someone came over. Still no greeting. I placed my order- part of it went into a box the other part in a bag. The employees ripped the bag, but handed it to me anyway, instead of re-bagging. I paid and no one said thank you. Needless to say, I won’t be giving my money to this DD again. I will find another one where employees are better trained, and value customers who actually walk in (as opposed to going through the Drive-thru) to make a purchase. Ridiculous.

Published 3 years ago

The best place ever very nice staff friendly smart and know how to treat them

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Nice bathroom

Published 3 years ago

Published 3 years ago

530am staff Denied my sale because no change of $50. Closed the window on me pretty rude , contemplated On smacking the guy in the window. Keep the peace ✌🏾

Published 3 years ago

Published 4 years ago

The people there are real nice and management is very professional. They want the best for they’re customers

Published 4 years ago

Published 4 years ago

This is one of my favorite Dunkin''s. The staff member provided me with excellent customer service.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Says 24 hours but try going the after 1:00 a.m. doors always locked with people inside

Published 4 years ago

Published 4 years ago

Published 4 years ago

I used the drive thru to order and pick up my food. The employees were polite and efficient. My food was prepared perfectly!

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Disgusting coffee even worse customer service.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Love this Dunkin. Yes there is normally a long line but they always get it right, and are always friendly.

Published 4 years ago

Published 4 years ago

Very fast and efficient. Eventhough there is a tremendous line in the morning between 8-9am....you can order through the drive-through and get your order within 5 minutes. I recommend the snackin'- bacon 🥓 with a egg and cheese on a toasted muffin!

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

This DD is further than another one from my house by I go out of my way to go to this one. Employees are very friendly, and they work hard to be quick. Even when I see a huge drive thru line I know it will move quick.

Published 4 years ago

Published 4 years ago

The best coffee

Published 4 years ago

Published 4 years ago

Excellent service great prices and very fresh coffee ☕

Published 4 years ago

Published 4 years ago

They NEVER pick up the phone when you call. Went thru drive thru and three things ordered were incorrect.

Published 4 years ago

Typical dunkin in Bellmore shopping center. Easy access to drive-thru

Published 4 years ago

Published 4 years ago

My kids and family love coffee and donuts

Published 4 years ago

Se me friza

Published 5 years ago

My Sunday ritual. The young man taking orders is a gem and the young man delivering the goods is a sweetheart.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

The coffee was nice and hot, great taste. Great selections of donuts, and they all looked fresh. I tried the chocolate frosted donut and enjoyed it, didn't taste stale at all. I took off one star due to it being overcrowded at the time of writing because the drive thru machine isn't working, so orders can get backed up, and the inside isn't so big to handle many customers at once. Still recommend!

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Dunkin Donuts Is One of My Favorite Places To Dine At and I Love The Coffee In.Town And On.Long Island!!!!! They Get Five Stars as well!!!!!!

Published 5 years ago

Published 5 years ago

You feel like your home with family. Awesome people and staff!!!

Published 5 years ago

Published 5 years ago

Published 5 years ago

Consistent no matter which one you visit

Published 5 years ago

Published 5 years ago

The bald head guy that's taking the orders on the microphone is very rude as I saw on previous reviews it's not new but it definitely has to be addressed before he starts unnecessary problems poor customer service to say the least

Published 5 years ago

Published 5 years ago

Published 5 years ago

Ok, I'm hooked on the lattes in the afternoon..... they hit the spot. The service can be hit or miss at times and will vary at the stores

Published 5 years ago

Delicious

Published 5 years ago

The servers don't seem very pleasant

Published 5 years ago

Published 5 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

So a quick story from our trip to this dunkin this morning. We got our coffee but one of them tasted really funny, almost like it had soap in it. So after some debate we decided we would just notify the owner and ask if we could get another coffee since this one tasted kinda funky. The owner was very helpful and fixed the drink order and apologized for any inconvenience, he even offered us a donut which was super nice of him. The way they handled this situation was really great, they didn't try and fight with us or anything. This is a dunkin I will definitely be returning to.

Published 6 years ago

Good

Published 6 years ago

Published 6 years ago

Muy bueno

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

The only reason I am giving this location. A 5 Star is because of an employee named Jake!! When a customer comes into this location, Jake is the one who makes sure that the customer is taken care of promptly. He always says good morning and always has a smile on his face. He always gets your order right!!
If Jake is not there, it is a dreaded visit. No one comes to the register to take your order until you ask them. They are usually on their phone or talking to each other and ignore you! The order is usually wrong half the times.
5 stars for Jake!!!
0 stars for the rest!!

Published 6 years ago

Published 6 years ago

Published 6 years ago

Lots of potholes by the drive through. Service was great, fast and friendly .

Published 6 years ago

Donut selection is on smaller side

Published 6 years ago

Published 6 years ago

Service is not good, It seems like they care more about the drive thru than the people who walk in. Would not go out of my way to get my coffee.

Published 6 years ago

Good and quick service with a drive through

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Horrible this place always messes up ur order they do more talking than working

Published 6 years ago

They are always so nice here and that is why I continue to come back. The coffee is great too!!!

Published 6 years ago

Published 6 years ago

Always the best service here. They never disappoint.

Published 6 years ago

Published 6 years ago

Update: I spoke with the manager there who was extremely apologetic, filled my order immediately, and refunded my money. She seemed sincere and wanted to make it right. Updating to 5 stars because of the way she handled it.

Ordered on the app and went to pick up at the drive thru. They tell me they never received the order and to come back in the morning. Then as I'm speaking to them, they close the window on me. The app took my money and I received nothing in return. Buyer beware. I'll give them a chance to rectify this and if it's not satisfactory, I'll be filing a complaint with the BBB.

Published 6 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

The service is good and the drive through window is very fast.

Published 7 years ago

Published 7 years ago

Not at all 24 hrs. There were 3 people inside but all doors are locked. i tried the drive thru but no one ever responded

Published 7 years ago

$1:35 for a donut ??? This isn't Starbucks

Published 7 years ago

Published 7 years ago

Published 7 years ago

Worst experience ever at this Dunkin’ Donuts. Jake the employee working at the store was arguing with customers. Train your employees well so they know how to provide a great experience to all your customers instead of insulting them!!!

Will never go back again and most likely tell my friends and family about the experience I had at this place. I do not recommend this Dunkin’ Donuts to anyone in the area. Be careful as you might be next!

Wish I could give them ZERO STARS!!!

Published 7 years ago

The staff at this location are always fast and friendly. I stop by here several times a week when I need my coffee!

Published 7 years ago

Never again and I only live a block away. Non existent customer service and never staffed properly.

Published 7 years ago

Published 7 years ago

The best Dunkin Donuts in the area. They have really improved the speed!

Published 7 years ago

Published 7 years ago