8.9/10
🇺🇸🦅🥕🇺🇸🦅🥕🇺🇸🦅🥕🇺🇸🦅

This store has been my go-to for years due to its familiar layout and offerings. 🛒 But, the higher price point compared to nearby stores is real—though you can offset it with loyalty card discounts and Get Go gas perks. 💳⛽

The issue? Service quality has seriously declined. Staff are underpaid and frustrated, with many seasoned employees staying due to union benefits rather than job satisfaction. 😔 The management’s failure to address concerns and maintain standards has led to unprofessional behavior and poor customer experiences. 🙅‍♀️

While some workers, Jen in seafood and Walt in produce, Angela in bakery, Janet in Deli, and Hans in Meat are outstanding assets. Others—like Darren in dairy—create a toxic atmosphere. 😡📉

The business model claims to value feedback, but in my experience, that has been ignored time and again. Complaints often get brushed off with empty promises. 🤐 get to yes?? Maybe?

Additionally, policies like "fake filling" shelves and improperly shelved items make shopping unnecessarily frustrating. 📦

For the price, I expect better service and transparency. Until then, I’m not hopeful for improvement. 💸

🥕🦅🇺🇸🥕🦅🇺🇸🥕🦅🇺🇸

Published 3 months ago

They always have the best gift card selection out of all the giant eagles in the area

Published 9 years ago

The bakery department is wonderful! They made my son's smash cake, cookies and donuts for his 1st birthday party. The decorator Sandy did a great job and she was able to modify exactly what I wanted. Thank you so much!

Also Carl in the deli was great at adding a last minute sandwich order!

Published a year ago

Come here when groceries are on sale. Prices are on a pricey side but occasionally they have really good deals. They carry a fair amount of organic skin care, hygiene, and personal car products. There's a nice, quiet seating area for meal as well. Had a really nice cashier today who checked me out.

Published 8 years ago

The best place for all the grocery needs .. they even have wide variety of ready to eat food. And specially also have Indian food available. They staff are also very kind and helpful. They also have wide collection of wines to choose from... And even have fresh sea food available. Huge space but we'll managed. Anyone will enjoying shopping here.

Published 6 years ago

Toni, the customer service team leader is amazing. She went above and beyond to give me the best customer service possible. You are lucky to have her as a key leader on your team!

Published 6 months ago

I saw this ad when I walked in so I grabbed three coke products. They came up as $9.29. The ad was only for Pepsi products. Talk about deceptive sales! And the guy that checked me out was mad because I didn’t want them at full price.

Published 10 months ago

I live in Ohio 2 weeks each month and when I'm in North Canton I always go to Giant Eagle for some food, drink or other.
It's a super-place where I know I can always find what I need. Absolutely recommended!!

Published 7 months ago

Published 2 months ago

Bought flowers from here that gnats hatched out of a few days later.

Published 2 months ago

It’s always great at Giant Eagle.

Published 2 months ago

I like the fast checkouts people always very friendly

Published 2 months ago

Published 2 months ago

Published 3 months ago

Published 3 months ago

sold out of some items I wanted but store seems to be keeping up with customers

Published 3 months ago

Bring your groceries down so people can afford them

Published 3 months ago

Published 3 months ago

Published 3 months ago

Published 3 months ago

Published 3 months ago

Published 3 months ago

Great variety, friendly staff,love the fresh bakery.

Published 3 months ago

Love our local Giant Eagle in Louisville, Ohio. Have everything and great weekly sales.

Published 3 months ago

8.9/10
🇺🇸🦅🥕🇺🇸🦅🥕🇺🇸🦅🥕🇺🇸🦅

This store has been my go-to for years due to its familiar layout and offerings. 🛒 But, the higher price point compared to nearby stores is real—though you can offset it with loyalty card discounts and Get Go gas perks. 💳⛽

The issue? Service quality has seriously declined. Staff are underpaid and frustrated, with many seasoned employees staying due to union benefits rather than job satisfaction. 😔 The management’s failure to address concerns and maintain standards has led to unprofessional behavior and poor customer experiences. 🙅‍♀️

While some workers, Jen in seafood and Walt in produce, Angela in bakery, Janet in Deli, and Hans in Meat are outstanding assets. Others—like Darren in dairy—create a toxic atmosphere. 😡📉

The business model claims to value feedback, but in my experience, that has been ignored time and again. Complaints often get brushed off with empty promises. 🤐 get to yes?? Maybe?

Additionally, policies like "fake filling" shelves and improperly shelved items make shopping unnecessarily frustrating. 📦

For the price, I expect better service and transparency. Until then, I’m not hopeful for improvement. 💸

🥕🦅🇺🇸🥕🦅🇺🇸🥕🦅🇺🇸

Published 3 months ago

The time stuck in line are getting completely out of control.

Published 3 months ago

They always have the best gift card selection out of all the giant eagles in the area

Published 4 months ago

Clean store with many options. Food is high quality.

Published 4 months ago

Published 4 months ago

So over how slow this grocery store. Lines are always a mess. Waited 40 minutes for my online pick up. What a disaster

Published 4 months ago

Published 4 months ago

This remodeled Giant Eagle is pretty nice. There is a wine area in addition to the normal grocery items, as well as a Huntington Bank. It's clean, well spread out and they always seem to have baggers available when you need them.

Published 4 months ago

Published 4 months ago

Published 5 months ago

Groceries

Published 5 months ago

Published 5 months ago

Published 5 months ago

This has been my primary grocery store for a number of years for the sake of aggressive familiarity with the layout and offerings alone.

The brand has the reputation of being higher price point than immediately surrounding grocery chains; this is factual and earned. But, the potential to offset these higher prices is available via consumer loyalty and maximizing potential of available discounts and promotions available to card holders. If you have not unlocked pro status, you are barely saving anything by going. Card holders may also claim further benefits using the store owned Get Go gas stations.

My problem with this model is that it assumes the quality of service and professionalism of the store staff has remained consistent, which I am sorry to say is not the case. Their staff, unless grandfathered in "lifers," are almost certainly better off working for stores that pay workers more reasonably. Ask anyone who has been there 15+ years, and they WILL tell you their employers have forsaken the workforce, and nothing is as it once was. Often they cite their accrued annual vacation time and ancillary benefits of the union for keep them in their less-profitable roles, compounding their frustration.

More than a handful of bad actors in this location. Unkind. Unprofessional. And more often than not, sadly, combative. If the team member is well-insulated and well-liked, they will move heaven and earth to shield them from the right consequence for illegal activity. I have learned that this grace is not granted by performance but rather petty social politics and scheming.

The business model has structure to hear and assess consumer feedback. For instance, "get to yes!" discount coupons explicitly for inconveniences and as thank you for patronage though expectations are unmet-- this program remains criminally under-utilized. In years of kind patronage, I have been routinely autistically honest with management about repeat concerns and bad apples and NEVER once received that kindness. Not once. The most I have gotten is "I'll talk to them."

Do they, though? Did you document the concern? I see no evidence of it. My incentive to return and help them 'coach' their team to be better has always been met with tight-lipped platitudes and mistrust and annoyance for having to do their jobs sitting in their eyes behind a veneer of faux sincerity.

Jen in seafood, Hans in meat, Angela in bakery, Walt in produce-- and Tammi, Kim, Edith and Miracle in HBC demonstrate 1000% effort and professionalism. I would gladly interact with them any day of the week.

Darren in Dairy needed to retire 20 years ago. He is mean-spirited and flaunts his ability to break rules and policy with ZERO repercussions by virtue of his tenure. I will rejoice when I finally see a smiling face in that corner of the store. His abuses to his team make that unlikely until after he goes.

Contrary to policy from above, leadership allows the process of 'fake filling' shelves with surrounding products to give the illusion of full stock. This is unreasonable citing "supply chain issues" it is VERY HARD to keep a store so large and varied in true full stock. They routinely short-change locations on their ordered product for advertised sales-- particularly store brands on sale (in effort to trick customers into the store and leaving them to make the elective choice to buy the only available (often name brand) (always NOT on sale) options as substitution) Follow your own rules!!
If something is not there, LEAVE THE HOLE so you CAN SEE it needs filled.

Shelf numbers and app location data is better than most stores these days offer for finding particular items, but this is vastly undercut by the placement of incorrect items in the assigned spaces. 7/10 I find myself needing to dig behind pooly, often unsafely over-stocked, shelved product to find the last of an item that is hidden by a product they have excess of. If something is on 'automatic reorder' this makes it so that refilling stock appropriately happens FAR less frequently than is necessary.

Published 5 months ago

👍🥫🍔🥞🍟
SO MANY SELECTIONS

Published 5 months ago

Published 6 months ago

Updated...
Tried this location again as it seems Washington Square is no longer stocking one of the items I usually buy. Curbside pickup was disappointing once again. Only one car in pickup area when I arrived and their order was being loaded. Had to wait 12 minutes for someone to bring out my order and she did not even acknowledge me, just opened the trunk and put the bags in. Some of my order was not even bagged, just loose. I've learned my lesson. I won't come here again.
Did curbside pickup. Arrived within my designated time window. Had to wait 20 minutes from when I called until my order was brought to my car. When I got home I discovered I was missing several frozen items. Usually I get my pickup at the Washington Square location & have always had excellent service and no problems. This was my first time doing pickup at the Strip location and probably my last.

Published 6 months ago

Published 6 months ago

They have what you need, probably

Published 6 months ago

Curbside pickup is horrible here, expect to wait endlessly.

Published 6 months ago

Diversidad de opciones para compras

Published 6 months ago

Good supermarket to visit. Always clean and very helpful employees.

Published 6 months ago

I only shop here when we get gift certificates to shop here. You pay 2-3x as much for produce as other stores..my husband like the gad perks,otherwise we would never shop there. We have so many other places in our area to shop,no reason to pay their high prices.

Published 6 months ago

Toni, the customer service team leader is amazing. She went above and beyond to give me the best customer service possible. You are lucky to have her as a key leader on your team!

Published 6 months ago

Published 6 months ago

Published 6 months ago

Had everything I needed. Solid

Published 7 months ago

Published 7 months ago

Published 7 months ago

I live in Ohio 2 weeks each month and when I'm in North Canton I always go to Giant Eagle for some food, drink or other.
It's a super-place where I know I can always find what I need. Absolutely recommended!!

Published 7 months ago

Always pleased woth selection and customer service

Published 7 months ago

Last minute dinner throw togather

Published 8 months ago

Published 8 months ago

Published 9 months ago

Published 9 months ago

I love this location. It's clean, and well stocked most of the time.

Published 9 months ago

Published 9 months ago

Friendly staff

Published 9 months ago

Published 9 months ago

Published 9 months ago

Great store and location. They have everything you need. Safe and clean location.

Published 9 months ago

Great selection of food.

Published 9 months ago

Published 9 months ago

Great staff. Great place to shop. They even sell liquor if you need a bottle for a special occasion. Had a slight delay today as the girl ahead of me needed price check on Trojan magnums. But was in and out quite quickly. Would recommend the store to anybody.

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Lots of items we love..Buy the Giant Eagle brans. Less expensive and good.

Published 10 months ago

Published 10 months ago

I saw this ad when I walked in so I grabbed three coke products. They came up as $9.29. The ad was only for Pepsi products. Talk about deceptive sales! And the guy that checked me out was mad because I didn’t want them at full price.

Published 10 months ago

Published a year ago

Published a year ago

Pricy, but not the rotisserie chicken!

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Roast beef & noodles was very good!

Published a year ago

This store has some terrific associates and is always clean and tidy. The reason I now have to rate it at one star after years of patronage is because at 8:00pm they shut down all self checkout and scan and go options. As I type this, I’m waiting alongside 20 customers and they only have two cashiers. This is the most ridiculous policy I’ve heard. In an era of record profits they’re going to cry “theft” and inconvenience customers. If you want to shut down self checkout so you can employ more people and stop theft that’s fine with me. But two cashiers? That’s a joke. Do better Giant Eagle.

Published a year ago

Very bad experience with the guy on the counter desk, he is a blonde and have a pony tail. Last Sunday I wanted to purchase lottery tickets from him and I can see the PC there has that service, he said he can not sell me from here and I have to do it from the machine, tried to do that and the less to play is $5, went back to him and said that I want to get only one ticket for $2, he again said he can not help and I need to use the machine which was clearly a lie, he just did not want to help so he can rush and leave to go home, he did not even help my friend who won $10 on a scratch ticket, he told him that he can not cash that out to him and he need to use it to play again, he was so bad and not friendly, and he's done all that just so he can leave home quickly, selling a ticket from the counter will not take couple minutes, so hope a manager can send this guy to a customer service training because he needs that so much.

Published a year ago

Try their rotisserie chicken, or fresh hot fried chicken.

Published a year ago

Published a year ago

The store is great clean with plenty of items to choose from. You have to get here by 7pm. the main doors are locked and the self checkouts are closed by 8 along with the scan as you go. If you want to get in and get out this wouldn’t be the giant eagle to go to after that. A lot of extra walking and waiting.

Published a year ago

Published a year ago

Very busy only two cashier's and the place was packed with people trying to check out 🤷‍♀️

Published a year ago

Miss charged price on shelf was one and rang out another since I didn't catch it sooner they can't find it

Published a year ago

Published a year ago

Love this store. Well stocked and checkout girl was great

Published a year ago

Published a year ago

Nice store

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

I know where to find the groceries I'm looking for. They have a pretty wide selection. I use the self-scanners and never have to wait long for checkout.

Published a year ago

Published a year ago

Store desperately needs a face-lift. Uae to be nice waaaaay back. So old looking. Moved back here after 9 years and was surprised. Quality of fruit is average at best. I bought grapes that were soggy, apples that were pethy. Bakery items tasted as though they were fresh last year. Prices are high for that quality . I will stick with Meijer. Disappointing

Published a year ago

Published a year ago

Paid $5 something for a bag of onions

Published a year ago

Published a year ago

Great 👍

Published a year ago

Very clean

Published a year ago

Published a year ago

The bakery department is wonderful! They made my son's smash cake, cookies and donuts for his 1st birthday party. The decorator Sandy did a great job and she was able to modify exactly what I wanted. Thank you so much!

Also Carl in the deli was great at adding a last minute sandwich order!

Published a year ago

Clean store, well stocked. Service left something to be desired but overall a good experience.

Published a year ago

My go to place for groceries

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Good size, good selection. Too many in aisle displays blocking aisles. Too many curbside shoppers with big carts blocking aisles. They are now encouraging self checkout by understaffing.

Published a year ago

As expected

Published a year ago

Published a year ago

Love it

Published a year ago

Published a year ago

Published a year ago

Clean store with helpful staff. The produce always looks fresh, and shelves are stocked.

Published a year ago

Great store. Clean and fair prices

Published a year ago

When it's on sale, the prices are good!!!

Published a year ago

This grocery store is usually very clean. However, the person who I spoke with was very rude this morning when I called in. She placed my phone call on hold & did not pick it back up.

Published a year ago

Easy to shop

Published a year ago

Published a year ago

Great selection of food and friendly staff.

Published a year ago

Published a year ago

Great prices on seafood this week

Published a year ago

Published a year ago

Published a year ago

Outstanding grocery store for all of your needs. Excellent produce,fish, seafood and meat selections. Amazing beer and wine inventory.

Published a year ago

Great workers, nice and clean store

Published a year ago

Published a year ago

Published a year ago

I only visited the pharmacy. The staff was very polite and friendly. They helped me get the lowest price on a prescription. They even wished me a happy belated birthday that had passed the week before.

There is a walk up window if you are only picking up a prescription with close designated parking for that purpose.

I would recommend the pharmacy.

Published a year ago

Got flu shot and save $10 on groceries.

Published a year ago

Published a year ago

I like how I can get in and out. The milk is at the back of the store, but because I knew that, I was able to navigate through the store in a timely fashion and still get home at a decent hour.

Published a year ago

Published a year ago

Published 2 years ago

Published 2 years ago

Good

Published 2 years ago

Published 2 years ago

Best grocery store in town period

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Excellent store and great employee s always so friendly 😊

Published 2 years ago

I have always loved Giant Eagle! Can't beat their produce and butcher! Love that there is a seafood deli too!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Clean shopping
Great staff and service!
Stopped by Starbucks for a Iced Caramel Macchiato 😋

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Food is high quality

Published 2 years ago

Published 2 years ago

Published 2 years ago

*I find it funny that Giant Eagle Grocery Store will not accept a Master Card as credit, instead it has to be used as Debit???

Published 2 years ago

Published 2 years ago

Very well organized and clean.

Published 2 years ago

Another of our go-to's

Published 2 years ago

I'm very disappointed. The young man who rang my order forgot to add the coupons that I wanted to use. Now what do ?

Published 2 years ago

Somewhat decent selection, but priced way out of the market. I no longer shop here unless absolutely necessary. I think Acme is cheaper now.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great as usual I needed sauerkraut and I can always count on Giant Eagle to have plenty of products such as sauerkraut at the last minute Fresh Meat and Vegetables and Friendly cashiers.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Un gran lugar para comprar! Los mariscos siempre frescos. Las frutas y verduras muy limpias y ordenadas, el bakery es delicioso. El sushi es bueno. Sin duda alguna es mi tienda favorita!

A great place to shop! Seafood always fresh. The fruits and vegetables are very clean and tidy, the bakery is delicious. The sushi is good. It is without a doubt my favorite store!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

High prices.

Published 2 years ago

Efficient and polite

Published 2 years ago

Clean grocery store

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great but Cromer and Katy in the Bakery still have you beat!

Published 2 years ago

They didn't have the Ham 78 cents per pound. Very disappointed 😞

Published 2 years ago

They had lots of staff around to help and they were very polite. Plenty of cashiers working so the lines were not that long. Had plenty of stocked items that I went for.

Published 2 years ago

Clean very big more variety then where I live.

Published 2 years ago

Published 2 years ago

Published 2 years ago

My experience at The Strip Giant Eagle was the best . It in you Deli Department. All were patient and extremely helpful

Published 2 years ago

Published 2 years ago

Quality items, well stocked; very clean. Team members are always available to help and are friendly!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

It was overpriced as usual, with 1 cashier working as usual and long lines. Solid business model

Published 2 years ago

Great store. Will stop again in the future.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Good prices and fuel perks!!!. Love it!!!

Published 2 years ago

Great food and personal clean and friendly 😊

Published 2 years ago

Published 2 years ago

Published 2 years ago