Okay so I have a Xbox series x that I tried to return to this location on 12th avenue I would say do not buy anything from gamestop they are notorious for screwing people over I had several returns on different systems that I have purchased it started when I went to Walmart I paid $500 for a PS5 then I took it to game stop and sold it for the Xbox series x which had issues I had issues so I was I went to the GameStop where I purchased where I took my PS5 to and got the series x well apparently they told me that they they saw me the series like then I went back and had problems with the Xbox series x and then they told me I could not they could not return the series x so I couldn't get the you know almost $600 if I pay for the series except on 12th on 12th and everything else it was such a bad experience that every game I contacted and tried to get someone to refund me my money they said they couldn't so while I was in the store I was told that I could not return the series x because they can't do returns on merchandise even though I had the one year warranty well so anyways if anybody goes to GameStop on Southwest 24th and 12th avenue which is the two Norman locations they are nothing but bad news if you go into GameStop on 24th and 12th avenue be born that you will get screwed out of money they won't they won't deal with you and if you come in and make exchanges and returns so many times like I did you will not get your money back and so now I am so upset with them I contacted corporate offices and talk to corporate offices because GameStop screwed me out of almost $600 and an Xbox series x even though I have the one year warranty they both games never find my money and they try to ban me from both stores and I called corporate and I'm working on getting a lawyer I have already talking to a lawyer about the matter because GameStop will screw people over if you go to any location here in Norman which is if it's the one on 12th and the one off Southwest 24th Street here in Norman which is the only two locations be where you will get screwed they will find anyway in every loophole that they can to screw people over I have seen people who have gotten stuff in games has had problems it's got a glitch in the operating system Microsoft is aware of what's happening and so they're trying to work out something and I'm so mad with GameStop on both sides the one on 12th avenue and the one off Southwest 24th here in Norman I call both locations and both locations are trying to say I'm bad they won't do business with with me anymore and they won't refund my money back so if anybody goes to GameStop's here in Norman Oklahoma beware that you will get screwed out of money that you're paying for for a gaming consoles worst people I've ever dealt with both GameStops here in Norman have the worst customer service I have ever experienced in my whole entire life they will rip you off out of your money and they will not be nice about it

Published 5 months ago

Just left here. Gentleman knew his policies. But he had zero idea how to communicate with people. Guy always had to have last word and kept on. I’m easy going and ok with their policies. But just communicate and do t be condescending. At one point he does wow I don’t have to test your defective system out. I go ummm it’s not defective. He goes yep it has a marker line in it. Dude. Seriously. Not the first issue I’ve had at this particular GameStop. I should have known better.

Published 8 months ago

The guy in there was super nice and friendly. He definitely helped us out a lot and gave detailed information on everything. I was looking for a console and he definitely made an hour drive worth it, as well as money spent. Definitely a good place and good staff.

Published a year ago

Can’t communicate simple details over the phone and end up wasting time. Not surprised

Published 8 months ago

Crazy how they're still in business when they jack their prices up on a game that's not even high demand. This went up $6 within less than a month.

Published 3 years ago

We brought my child in to spend gift cards from his birthday and the manager was just delightful. We thought it closed at 9 instead of 8, and he never once rushed us or made us feel bad for coming in at close (I've worked retail enough to know this is a terrible thing to do to someone and would never do it on purpose). The whole process from buying this gift cards to watching my kiddo pick out the thing he's been talking about for months was a joy. We're definitely dedicated customers now.

And as a side note, being a woman, sometimes these places can feel like they're run by gatekeepers who don't think we have any business being in there, but I never felt that way here, which is a huge comfort. It's unfortunate that it even bears mentioning when we're NOT treated poorly, but it's still a thing.

Published 4 years ago

Nice shop with friendly people working. Inventory is fairly decent and they are willing to bring stuff in from other stores. If you show up in the evenings or weekends be prepared to wait as they are typically busy more after normal work hours, going earlier in the day during the week seems to be the optimal time to visit. Small parking lot and may be hard to find if never been there, however it's easy access right off the street.

Published 7 years ago

It’s rare that a corporation with thousands of store is able to find employees who truly care about their customers. The guys who were working today were awesome. I assume one of them was the manager and I could tell he didn’t look at what he was doing as an obligation and would totally believe he wasn’t even getting paid and just loved helping people.

Published 5 years ago

Incompetent employees, they gave me the incorrect order and proceeded with greater level of incompetence.

Published 4 months ago

Okay so I have a Xbox series x that I tried to return to this location on 12th avenue I would say do not buy anything from gamestop they are notorious for screwing people over I had several returns on different systems that I have purchased it started when I went to Walmart I paid $500 for a PS5 then I took it to game stop and sold it for the Xbox series x which had issues I had issues so I was I went to the GameStop where I purchased where I took my PS5 to and got the series x well apparently they told me that they they saw me the series like then I went back and had problems with the Xbox series x and then they told me I could not they could not return the series x so I couldnt get the you know almost $600 if I pay for the series except on 12th on 12th and everything else it was such a bad experience that every game I contacted and tried to get someone to refund me my money they said they couldnt so while I was in the store I was told that I could not return the series x because they cant do returns on merchandise even though I had the one year warranty well so anyways if anybody goes to GameStop on Southwest 24th and 12th avenue which is the two Norman locations they are nothing but bad news if you go into GameStop on 24th and 12th avenue be born that you will get screwed out of money they wont they wont deal with you and if you come in and make exchanges and returns so many times like I did you will not get your money back and so now I am so upset with them I contacted corporate offices and talk to corporate offices because GameStop screwed me out of almost $600 and an Xbox series x even though I have the one year warranty they both games never find my money and they try to ban me from both stores and I called corporate and Im working on getting a lawyer I have already talking to a lawyer about the matter because GameStop will screw people over if you go to any location here in Norman which is if its the one on 12th and the one off Southwest 24th Street here in Norman which is the only two locations be where you will get screwed they will find anyway in every loophole that they can to screw people over I have seen people who have gotten stuff in games has had problems its got a glitch in the operating system Microsoft is aware of whats happening and so theyre trying to work out something and Im so mad with GameStop on both sides the one on 12th avenue and the one off Southwest 24th here in Norman I call both locations and both locations are trying to say Im bad they wont do business with with me anymore and they wont refund my money back so if anybody goes to GameStops here in Norman Oklahoma beware that you will get screwed out of money that youre paying for for a gaming consoles worst people Ive ever dealt with both GameStops here in Norman have the worst customer service I have ever experienced in my whole entire life they will rip you off out of your money and they will not be nice about it

Published 5 months ago

Pretty decent place for games

Published 6 months ago

Can t communicate simple details over the phone and end up wasting time. Not surprised

Published 8 months ago

Just left here. Gentleman knew his policies. But he had zero idea how to communicate with people. Guy always had to have last word and kept on. I m easy going and ok with their policies. But just communicate and do t be condescending. At one point he does wow I don t have to test your defective system out. I go ummm it s not defective. He goes yep it has a marker line in it. Dude. Seriously. Not the first issue I ve had at this particular GameStop. I should have known better.

Published 8 months ago

The guy in there was super nice and friendly. He definitely helped us out a lot and gave detailed information on everything. I was looking for a console and he definitely made an hour drive worth it, as well as money spent. Definitely a good place and good staff.

Published a year ago

Just bought this game and had it for only one day, theyre telling me they cant refund it if its been opened? What a silly rule...

Published a year ago

Horrible customer service from Chase. I had an issue and was told it was not his problem.

Published a year ago

Went in with a brand new call of duty modern Warfare 2 game never been played they offered 2 dollars in store credit for a 55 dollar game!

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Clean and well organized. Friendly staff

Published a year ago

Published a year ago

Published a year ago

Was forced to drive across town to other gamestop due to employees not understanding how steam wallet gift card codes are sold at their store.

Published a year ago

The fellow working was super helpful and courteous.

Published a year ago

Published a year ago

Great Place and Great Service

Published a year ago

Friendly service for online order pickup and in-store shopping

Published a year ago

Published a year ago

Published a year ago

Look its a Gamestop we all know how cheap their trade ins are so Im not rating the store on something corporate sets. The employees here are great and have always been friendly and quick to help. Ive been to some horrible Gamestops and luckily my local one is one of the bests.

Published a year ago

Published a year ago

Gamestop is the place to go for all your gaming needs. Employees are always kind and helpful.

Published a year ago

Great staff.. always friendly in here.. love the fact they always have a good selection of EVERYTHING

Published 2 years ago

Always my store! Friendly, straightens things out when issues happen, and stable!

Published 2 years ago

Published 2 years ago

Always smells bad and the staff was not very helpful

Published 2 years ago

Published 2 years ago

Lazy employee wouldn t bother checking the inventory from computer.

Published 2 years ago

My go-to game stop, it is very welcoming and I love the setup of the store. More than usual varieties of Razer products such as keyboards, mouse, and headsets.

Published 2 years ago

Love the customer service and environment. There are many options from clothes, toys, games, etc. This place has a high retail option compared to other locations. Highly recommend

Published 2 years ago

I jumped into a new planet and it doesnt have certain things to play just weird but she was very helpful..

Published 2 years ago

Published 2 years ago

Crazy how theyre still in business when they jack their prices up on a game thats not even high demand. This went up $6 within less than a month.

Published 2 years ago

Cant call in to check inventory, They Never answer their phone. Which shows a heavy lack of professionalism

Published 2 years ago

Published 2 years ago

Published 2 years ago

Clean organized store

Published 2 years ago

Published 2 years ago

Blaine is an absolute Pro! He answered all of my Mom questions, through multiple calls (Sorry man!), patiently and without making me feel like an idiot! Plus, he made sure to to show me plenty of device and price options. Well done Blaine and I very much appreciate you for the help!!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Was a complete bummer and when we got there they had a ps5 box sitting on counter but was empty then the employee went on to tell me that the ps5s sold out yesterday...... Yesterday was thanksgiving this ps5 and xbox X is getting unreal

Published 2 years ago

My father-in-law made an order to be sent to the store on 9/9/21 and they told him it would be there within 72 hours. It has been almost 2 months now and he still hasnt got the order. They gave him a number to call and it was just a beeping sound when he called it. I wish this website had an option for 0 stars.

Published 3 years ago

Loved it

Published 3 years ago

Friendly staff, typically have what you are looking for in games if you call ahead to check on it. This store location does honor online pricing as advertised even if its less than the price in the store. Sometimes online will say a store has an item in stock, when they might but are actually for patrons who pre-ordered or paid to reserve. Best to just call first and not be frustrated or disappointed. No complaints of this particular location!

Published 3 years ago

Published 3 years ago

INTENDED!

Published 3 years ago

Published 3 years ago

Published 3 years ago

Please be kind to the employees. Theyve been through a lot recently, theyre understaffed, and often theres only one person in the building at a time. Theyre also required by field management to pitch the rewards card to you. The current shortage of consoles and controllers isnt their fault, its due to a mass shortage of electronics components. Theyre doing the best they can.

Published 3 years ago

Published 3 years ago

Very nice layout inside this Gamestop.

Published 3 years ago

Published 3 years ago

Lady working here helped with a credit card claim where I had to prove a snes classic system from a seller on eBay was fake. Very helpful considering vintage stock would not help at all. I always start here when I buy a game or system. Knowledgeable and helpful staff!

Published 3 years ago

We brought my child in to spend gift cards from his birthday and the manager was just delightful. We thought it closed at 9 instead of 8, and he never once rushed us or made us feel bad for coming in at close (Ive worked retail enough to know this is a terrible thing to do to someone and would never do it on purpose). The whole process from buying this gift cards to watching my kiddo pick out the thing hes been talking about for months was a joy. Were definitely dedicated customers now. And as a side note, being a woman, sometimes these places can feel like theyre run by gatekeepers who dont think we have any business being in there, but I never felt that way here, which is a huge comfort. Its unfortunate that it even bears mentioning when were NOT treated poorly, but its still a thing.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Tyler was super helpful! Thanks for the great customer service.

Published 3 years ago

The experience was really good Tyler the store manager took good care of me

Published 3 years ago

GameStop always has great locations. I wish they were franchised because I feel the employees are micromanaged to death and many of the things they do are very corporate. I much prefer personality, and when youre at a place that sells video games, it should be brimming with it. I digress, this store is my go to and their renovated floors look fantastic.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

Good games ok prices

Published 3 years ago

Published 3 years ago

Just waited in line for 30 minutes, only 2 people in front of me but apparently trade ins take forever and the person who called in on the phone is more important than those of us waiting in line. I just picked out a used ps4 game to play on a snowy day, waited all that time to find out that although I had the case in my hand, there was no game in stock! Very frustrating, if you dont have the game, take the case off the shelf would be my advice. Just a thought.

Published 3 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Very nice people that work in there.

Published 4 years ago

Great place to get rip offed on games u are trading in I brought in a few Xbox one games about a week or so ago and I mean like brand new games and I got a total of 12 dollars if u want to get the most out of your trades then go to vintage stock

Published 4 years ago

Nice guys. Very knowledgable. Very organized store. Has social distancing precautions in check.

Published 4 years ago

Just got bk from there

Published 4 years ago

Published 4 years ago

My daughter can always find something that she likes here. Shes a big fan of Pokemon, Minecraft, bendy and the ink machine and other things

Published 4 years ago

Good place nice people

Published 4 years ago

Published 4 years ago

Very good customer service the workers are pretty genuine about what they sell and do good about making sure youre given good service

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Love their used games sections

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

If I could rate any GameStop with a zero I would I will never shop at GameStop again after today! My son bought a brand new controller for 24 bucks took it back two days later and said because it was brand new and opened that they couldnt give us full price back for it so they offered him $4 for it!

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Great Prices On Used Games.

Published 4 years ago

Published 4 years ago

Published 4 years ago

I quite like being at GameStop, the atmosphere is nice, they have a good radio playing and a great selection of games. But sadly, as the world gets more advanced, we move towards a more digital age, leaving hard copies in the dust.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Very helpful crew welling to talk about games and products. The knowledge helped make pre ordering easier.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

It s rare that a corporation with thousands of store is able to find employees who truly care about their customers. The guys who were working today were awesome. I assume one of them was the manager and I could tell he didn t look at what he was doing as an obligation and would totally believe he wasn t even getting paid and just loved helping people.

Published 4 years ago

Published 4 years ago

They gave me a good amount for a lot of older games. Totaled $40 for some pretty old Wii U and Xbox one games. I was surprised. They always try to up sell me to the premium membership, but whatever they gotta try.

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Always nice and helpful

Published 5 years ago

Every time I go in the staff is always friendly and knowledgeable.

Published 5 years ago

Published 5 years ago

Really good, very friendly and helpful worker, I recommend it

Published 5 years ago

i visited gamestop on saturday to find some headsets i couldnt find any good ones and xbox one controllers to but i was asking some staff but i apprieciate the staff there i will still like it there

Published 5 years ago

Published 5 years ago

Published 5 years ago

Great service!

Published 5 years ago

Published 5 years ago

Published 5 years ago

The service was great

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Awesome service, very clean, great deals and go above and beyond to answerall questions so that you have an educated yet delightful experience! Get the game you want for the price you didnt expect because you gotit onsale. Walk in happy and leave excited and fulfilled!

Published 5 years ago

Published 5 years ago

They rip you off when youre trying to sell a game to them

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Their staff are the friendliest and most knowledgeable of all the game stops Ive been to. Always a pleasure

Published 5 years ago

Trading in games NEVER gets you good money. Anywhere. That s not why I go though. I love buying games and thinkgeek from them. The staff is very friendly. I never fail to get a good conversation when I go in. 5* all the way!

Published 5 years ago

Published 5 years ago

Published 5 years ago

the shop keepers are nice and helpful, they are knowledgeable on many games

Published 5 years ago

As far as buying games its good now when it comes to everything else it sucks

Published 5 years ago

Very great service.always satisfied

Published 5 years ago

Edit: Since new management started, this store has gotten so much better. The new manager here is great. Only one employee working and was not acknowledged for about 10 minutes. It wasnt that busy and it was difficult to find what I was looking for.

Published 5 years ago

Great store excellent selection Great deals and prices

Published 5 years ago

Cool place to get games

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Fair price

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Gamers place to go for any game.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Hate it

Published 5 years ago

Always helpful

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Good service

Published 5 years ago

Great place if your a gamer its like being in a candy store

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 5 years ago

Was walking to the door to pick up a hold a few minutes before they closed & a member of the staff locked the door. Never have had a good experience with this location.

Published 5 years ago

Published 5 years ago

Published 5 years ago

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Published 5 years ago

Published 5 years ago

Friendly

Published 5 years ago

Published 5 years ago

I LOVE video games

Published 5 years ago

Published 5 years ago

Nice store and location. Not harassed by anyone like other stores. Very easy to find what you are looking for.

Published 5 years ago

Great service

Published 5 years ago

Published 5 years ago

The buying deals are amazing and the service is great.

Published 5 years ago

Published 5 years ago

Great place. Great service

Published 5 years ago

Published 5 years ago

Great customer service. There were multiple employees able to help with everything.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Great service with warranty.

Published 5 years ago

Published 5 years ago

Great prices and service every time

Published 5 years ago

Friendly staff

Published 5 years ago

Always informative love this place...

Published 5 years ago

Staff here is always helpful and were looking for something and they make sure we get our rewards.

Published 5 years ago

Published 6 years ago

JUSTIN IS VERY RUDE! He makes up rules and does not know proper customer service. It was literally my first time at Gamestop and thanks to Justin I wont ever go back to Gamestop again. He was horrible!!!

Published 6 years ago

Worst gamestop i have ever been two spent 15 minutes in line just to pay for item and then was over pushed buy the teller like he was a used car salesman

Published 6 years ago

Published 6 years ago

Published 6 years ago