Here are the pictures of what I ordered versus what I received. Come on! I contacted customer service and even escalated to a supervisor via the chat option and now I will never shop this company again due to the series of "apologies". This company takes no accountability. Just a bunch of automated replies consisting of "we'll forward your feedback". I ordered this as a Christmas gift. A first Christmas gift. I requested the item be express shipped now as I ordered the gifts well in time to arrive before the week of Christmas. The gathering to exchange gifts is actually on the 23rd but in contacting customer service I requested the item by Christmas. I expressed discontent due to the first representative not forwarding my concerns (or feedback as they call it) to his supervisor for review before ordering. He did not attempt to do so as the order was placed immediately upon ending the chat with standard shipping. When I contacted customer service again and expressed my concerns regarding the representative having not done what he said he would, she refused to acknowledge it and just relayed the shipping information and ...apologized for the delays in shipping. I then requested a supervisor he replied (on behalf of himself and his representatives) "WE apologize and hope it arrives before Christmas". WE. I find this a bit sarcastic. I've spent years in customer service and I would never be so rude to a customer. Get your shipping options together. Your customer service is horrendous. I don't even want to leave one star and I will not step foot in this store again.

Update: Upon further review of your reviews you apparently host Amazon with quite an efficient team within your stores but Kohl's cannot expedite shipping...unreal in 2024.

Published 4 months ago

Clean store top notch service and products. The promotions are too complex . There was incorrect signage . One large sign said 35 percent for a new Kohl's credit card whilst the signs at register said 40 percent. One gift recent per family seams unreasonable to me. Some bosses need to learn people skills .

Published 3 years ago

Great variety of apparel. Reasonably priced and sales are great! Love the Tek Gear for workouts. Employees are friendly and helpful and stor is always clean.

Published 4 months ago

Had some coupons, visited Kohl's today, found lots of bargains and the Christmas shopping season has begun! The store smelled good from the candles, the racks were full of merchandise, the associates were friendly (as always!) and I saved some money. Thank you, Kohl's!

Published 5 months ago

They definitely changed what you can use coupons on. I used coupons on many things in the past and now nothing qualifies. What is the point of offering coupons if you can't use them on anything. There are also many issues when placing orders online and when you call customer service they are absolutely no help! Unfortunately I barely shop here anymore the selection isn't as good and neither are the deals.

Published 7 months ago

Went to Kohl’s and Sephora Kohl’s was excellent. I always has great sales and great merchandise went into sephora MACIE helped me out a great deal. She took her time. She excused yourself when she had to check out a customer. She was knowledgeable, professional, and wonderful. I would keep her for sure.

Published 6 months ago

The gentleman who rung us out was pompous and rude simply because we did not want to sign up for a Kohl’s card when I already had one and he was trying to hustle my SICK grandmother into one because of a quota. I will never be returning, do better.

Published 6 months ago

i’m not sure of this worker name unfortunately I will have to describe him, but it is meant and no racial or biased or judgmental way. He is the black man that typically is found at that very first register unfortunately I would have five stars because the staff there in every area from management down to the cashiers are wonderful. Have always treated me and other customers with respect concern and an overall genuine kindness. I cannot say the same for the black gentleman that works that first register I have called three times on him because I have felt disrespected. I also have spoken to people in my circle, and they knew exactly who I was talking about two people one being my brother , the same type of mug, smug, cocky, arrogant, rude. The customer service rules don’t apply to him type of attitude. He will embarrass you in front of people he does not care. He walks and marches to the beat of his own drum, even if it means, he disrespects a customer , I can’t imagine that I’m the only one that has ever felt this way My Son wanted to correct him for how poorly he treated me the one time and my son is one of the quietest most humble creatures you’ve ever meet. I asked him not to and let me just call management . I personally think he belongs in the back if he belongs there at all, he looks the part of a professional, but then acts like he is superior to anybody that he comes in contact with he will not hesitate to argue with you. He on top of that advise me one time that my Kohl’s bucks we’re not allowed to be used for Adidas Nike or under armor. It’s ironic because he noticed that that’s all I was purchasing that day. I called management and found out that that was completely incorrect and they were sure that he should’ve known that to me. that was some deliberate stuff, I wound up, leaving all my stuff there because he embarrassed me again and I walked out. He asked me in front of customers to go all the way over to a different register which there was no attendant at he was the only attendant at the registers or I wouldn’t even have went to him , but he proceeded to tell me to go over there. I asked him why he felt I needed to do that and in front of everybody he said well they’re fill out a credit card application made me feel like I was a thief all eyes on me and the person‘s wife turned around and looked at me and rolled her eyes me the vibe that honey you don’t have to go anywhere so I didn’t. I just walked out. It would be too much of a novel to tell the other two incident there was also an incident with my brother as well as my neighbor

Published 7 months ago

I rarely shop at Kohl's because they rarely have what I'm looking for. They once had a terrific kitchen department, but it has gone by the wayside, as many others have. On my last visit, I asked an associate about something in their shrinking jewelry department and was met with "not my department' as they kept walking. Then, at the check out, I was waited on by a man who never said a word to me. Even when I said have a nice day, he ignored me. I'm not a soft speaker. No reason to go back.

Published 3 months ago

Great variety of apparel. Reasonably priced and sales are great! Love the Tek Gear for workouts. Employees are friendly and helpful and stor is always clean.

Published 4 months ago

Clean store top notch service and products. The promotions are too complex . There was incorrect signage . One large sign said 35 percent for a new Kohl's credit card whilst the signs at register said 40 percent. One gift recent per family seams unreasonable to me. Some bosses need to learn people skills .

Published 4 months ago

Published 4 months ago

If your looking for stocking gifts Kohl's is the place to shop.

Published 4 months ago

Kohls has a lot of things I can’t find N E where else!! Love their selections and their sales!!

Published 4 months ago

Here are the pictures of what I ordered versus what I received. Come on! I contacted customer service and even escalated to a supervisor via the chat option and now I will never shop this company again due to the series of "apologies". This company takes no accountability. Just a bunch of automated replies consisting of "we'll forward your feedback". I ordered this as a Christmas gift. A first Christmas gift. I requested the item be express shipped now as I ordered the gifts well in time to arrive before the week of Christmas. The gathering to exchange gifts is actually on the 23rd but in contacting customer service I requested the item by Christmas. I expressed discontent due to the first representative not forwarding my concerns (or feedback as they call it) to his supervisor for review before ordering. He did not attempt to do so as the order was placed immediately upon ending the chat with standard shipping. When I contacted customer service again and expressed my concerns regarding the representative having not done what he said he would, she refused to acknowledge it and just relayed the shipping information and ...apologized for the delays in shipping. I then requested a supervisor he replied (on behalf of himself and his representatives) "WE apologize and hope it arrives before Christmas". WE. I find this a bit sarcastic. I've spent years in customer service and I would never be so rude to a customer. Get your shipping options together. Your customer service is horrendous. I don't even want to leave one star and I will not step foot in this store again.

Update: Upon further review of your reviews you apparently host Amazon with quite an efficient team within your stores but Kohl's cannot expedite shipping...unreal in 2024.

Published 4 months ago

Great sale prices very friendly sales associates

Published 4 months ago

Published 4 months ago

I love Kohls for all of the special discounts

Published 4 months ago

Macie at Sephora in Kohls was awesome. She was pleasant and very knowledgeable. Thank you Macie for all you help!

Published 5 months ago

Brooklyn and Nova at Sephora were awesome

Published 5 months ago

Published 5 months ago

Good experience, just wish items were fully stocked.

Published 5 months ago

Published 5 months ago

Published 5 months ago

Had some coupons, visited Kohl's today, found lots of bargains and the Christmas shopping season has begun! The store smelled good from the candles, the racks were full of merchandise, the associates were friendly (as always!) and I saved some money. Thank you, Kohl's!

Published 5 months ago

HOLIDAY ASSOCIATES RUDE!!!

Published 5 months ago

Published 5 months ago

Published 5 months ago

Cashier helpful and friendly

Published 6 months ago

Lately, I have come to this location to drop off Amazon returns. They're pretty quick in handling those transactions and gave me relevant coupons to use while at the store. A shrewd move to get new business. I know that one day I will use some of their coupons when I am not in a hurry to drop off an Amazon package.

Published 6 months ago

Published 6 months ago

Published 6 months ago

Published 6 months ago

The gentleman who rung us out was pompous and rude simply because we did not want to sign up for a Kohl’s card when I already had one and he was trying to hustle my SICK grandmother into one because of a quota. I will never be returning, do better.

Published 6 months ago

Published 6 months ago

Went to Kohl’s and Sephora Kohl’s was excellent. I always has great sales and great merchandise went into sephora MACIE helped me out a great deal. She took her time. She excused yourself when she had to check out a customer. She was knowledgeable, professional, and wonderful. I would keep her for sure.

Published 6 months ago

They definitely changed what you can use coupons on. I used coupons on many things in the past and now nothing qualifies. What is the point of offering coupons if you can't use them on anything. There are also many issues when placing orders online and when you call customer service they are absolutely no help! Unfortunately I barely shop here anymore the selection isn't as good and neither are the deals.

Published 6 months ago

Great price and friendly!

Published 7 months ago

Published 7 months ago

i’m not sure of this worker name unfortunately I will have to describe him, but it is meant and no racial or biased or judgmental way. He is the black man that typically is found at that very first register unfortunately I would have five stars because the staff there in every area from management down to the cashiers are wonderful. Have always treated me and other customers with respect concern and an overall genuine kindness. I cannot say the same for the black gentleman that works that first register I have called three times on him because I have felt disrespected. I also have spoken to people in my circle, and they knew exactly who I was talking about two people one being my brother , the same type of mug, smug, cocky, arrogant, rude. The customer service rules don’t apply to him type of attitude. He will embarrass you in front of people he does not care. He walks and marches to the beat of his own drum, even if it means, he disrespects a customer , I can’t imagine that I’m the only one that has ever felt this way My Son wanted to correct him for how poorly he treated me the one time and my son is one of the quietest most humble creatures you’ve ever meet. I asked him not to and let me just call management . I personally think he belongs in the back if he belongs there at all, he looks the part of a professional, but then acts like he is superior to anybody that he comes in contact with he will not hesitate to argue with you. He on top of that advise me one time that my Kohl’s bucks we’re not allowed to be used for Adidas Nike or under armor. It’s ironic because he noticed that that’s all I was purchasing that day. I called management and found out that that was completely incorrect and they were sure that he should’ve known that to me. that was some deliberate stuff, I wound up, leaving all my stuff there because he embarrassed me again and I walked out. He asked me in front of customers to go all the way over to a different register which there was no attendant at he was the only attendant at the registers or I wouldn’t even have went to him , but he proceeded to tell me to go over there. I asked him why he felt I needed to do that and in front of everybody he said well they’re fill out a credit card application made me feel like I was a thief all eyes on me and the person‘s wife turned around and looked at me and rolled her eyes me the vibe that honey you don’t have to go anywhere so I didn’t. I just walked out. It would be too much of a novel to tell the other two incident there was also an incident with my brother as well as my neighbor

Published 7 months ago

Kohl’s has changed since adding Sephora to the store. Store is more crowded and has no petit section for women. There is another Sephora less than a mile away, what’s the need for two in such close proximity?

Published 7 months ago

Scranton PA store is always well stocked and organized. Cashiers are always friendly.

Published 7 months ago

Published 8 months ago

Always clean and staff are always will to help

Published 8 months ago

Published 8 months ago

Carol Ann, the sales associate who was at the POS when I checked out was helpful, knowledgeable and very pleasant! She is an asset to your sales team!!!

Published 8 months ago

Very expensive

Published 8 months ago

Looking for boots, didn't find any. Normally I like Kohls

Published 8 months ago

Clothing at its best and with kohls cash makes it even better. For a true shopping experience, shop kohls...

Published 8 months ago

Published 8 months ago

They have nice merchandise.
But if you're not looking for sneakers, don't even bother to look there for men's shoes.
Every time I go to a Kohls, the stores are always disheveled. There's clothes on the floor, pieces of woman's clothing hanging in the men's department and just looked like no one attends to anything.

Published 8 months ago

They showed that they really cared to be of help. The people at check out were so helpful. They could have said said, "I don't know", and avoided dealing with my questions, or issues. It was both Caroline and Christine who offered their help. They made it pleasant to shop there.

Published 8 months ago

Published 9 months ago

Always find something I might like to have.

Published 9 months ago

Staff were friendly and helpful. Store was neat, clean and well organized. Love my 30%off coupon!

Published 9 months ago

I had a expired Kohl's cash. Only by a few weeks. They would not honor it..and why not I earned it. It depends on the mood of the associate. Sometimes they will other times they won't .very disappointing.

Published 9 months ago

Published 9 months ago

Published 9 months ago

I love shopping here. It's clean, tidy and the staff is great.

Published 9 months ago

Published 9 months ago

I had a purpose to be there. I needed new bed pillows. They had what I needed, I purchased them, and drove home.

Published 9 months ago

Published 10 months ago

Came here to use Kohl’s cash which was expired but still in grace period. Associate would not use it. Said it expired and even when i tried to explain it was in the grace period he wouldn't honor it. I told him to get someone else. He got cocky and said "o you mean you want to talk to someone else?" I said yes I do. When other unknown person arrived she said I couldn't use it off the app on my phone I had to have original green slip. Funny thing is I came to same Kohls a month prior with $90 in expired Kohls cash and this was done off my phone no issue or even a question on it. Instead of continuing to argue about it I accepted the way it was and paid. The problem I really have is the comment made by the associate to other employee at this time. He apologized to her and said “you know how they are”. I am a customer here with a Kohls card. I don’t know exactly what this statement meant but it could be taken a few ways. He is black, I am white. Was this a discriminative comment? Or was it just cause I was trying to get a coupon redemption that I earned and I made his job harder cuz he had to get someone because he’s not properly trained on coupon redemptions? Not sure but I am definitely appalled by this associates attitude toward me. He wouldn’t even hand me my receipts. I will not use this associate on any return visits to this location.

Published 10 months ago

I used to love Kohl's but lately the clothing doesn't interest me, the deals are not quite as good and they changed their stores around. This Kohl's is clean but we just don't patron any Kohl's like we used to. It's not a bad experience or store just not for me/us.

Published 10 months ago

Published 10 months ago

By using my Kohl's card I received great deals on my items.

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

Lowely place to shop

Published 10 months ago

Published 10 months ago

I enjoy shopping here. They always have good items at good prices.

Published 10 months ago

The associate checking me out was helpful and friendly. Her name was Carol Ann.

Published 10 months ago

Excellent service at check out. Carol Ann found even more savings for me.

Published a year ago

Published a year ago

Published a year ago

Every time I'm in PA.We must visit Kohl's I love the prices and the things there are great.Stop by Kohl's and get you something.

Published a year ago

Published a year ago

Today went to Kohl's Just to pick up a few new summer tops. Well it looking like a christmas shopping day by the time I was checking out..It seemed everyone in the store went at the same time. Kudos to Stephen our cashere on #4.What a wonderful personality,kind and very cheerful...Thank you Mr.Stephens...What a long line...WOW. He was wonderful ..All the cashere's worked very hard, fast and good to move us all along......

Published a year ago

Published a year ago

I love the deals that Kohl's has to offer. You just can't beat their prices. The quality of their clothes is amazing too. I love this store so much!!!

Published a year ago

Published a year ago

Emergent dice we returned and got a new one cause it 1st 1 was broke the lady was very helpful

Published a year ago

Published a year ago

Decent prices, but you need coupons and a card, they keep moving the Amazon return. It’s clean, and the staff are pretty friendly most of the time.
Wifi connection could really be better

Published a year ago

Amazon return is convenient

Published a year ago

Published a year ago

Awesome staff. Clean location

Published a year ago

Published a year ago

Helpful workers. Clean location.

Published a year ago

Published a year ago

Published a year ago

Very friendly employees

Published a year ago

It was a nice relaxing shopping experience.

Published a year ago

Published a year ago

Helpful staff.

Published a year ago

Another big disappointment after another, for there were absolutely no customer's in this store once again, I walked all aisles no customer's, just employees trying too look busy, one cashier on duty, with no customers in line? I picked up my online purchase, I wanted to buy something as with my online order totalling 52.10, I went into my kohls app nothing, 2nd & 3rd time loosing kohls cash, I'm done with kohls don't like what they turned into, took away so good brands & fine jewelry, the store itself is on life support slowly but surely they will fold up like other retailers, too much more better competition more appealing to our budget? I know I won't get a positive reply to my review, mgmt & staff don't like negativity about the store in particular, how they survive is beyond me, it used too be my favorite store, the prices & quality were there then, now it's below standard?

Published a year ago

Published a year ago

Kohl's offered a 35% discount to customers who had not used their Kohl's card recently. I got 15% off because I used my card recently! Not fair to treat loyal customers with a lesser discount!

Published a year ago

Needed to purchase men's shoes for male in a physical rehab facility. Kohls had best selection if slip on sneakers and sized. Annie in shoe deprlt was extremely helpful in providing nest info for the needed product. Lisa ar check out was efficient and very personable. I will definitely return to store again

Published a year ago

A shopper’s paradise! Great selection of everything a professional lady would need!!!

Published a year ago

Looking for gloves on line. The store had them too so zipped over and got it. Some really nice merchandise. Love the Kohls cash and sales. Got 2 beautiful Gallery Grooved fur coats online at great prices.

Published a year ago

I like this store but the cashiers seem to always be in a mood which can make the experience less than ideal

Published a year ago

Awesome associate at Kohl's checkout in Dickinson city Pa His name is Chris! Profesional, well dressed, knowledgeable and very helpful! Great job Chris! Thank you!

Published a year ago

Published a year ago

Employees at this Kohl’s are all so very helpful.

Published a year ago

After listening to moms and ladies scoff at going to shop at other department stores, LOOKY WHAT WE HAVE HERE. The SAME ladies all shopping and trading tips at Kohl's.

Published a year ago

Nothing special. If you've been to a Kohl's store this one is the same.

Published a year ago

We always find decent deals here

Published a year ago

It's a typical Kohl's! I love that these stores are all setup similar regardless of which one you visit. It is easy to get around even with all the selections they have. Friendly service.

Published a year ago

Published a year ago

Sephora is located inside Kohls. Their product line is pricey when comparing ingredients to other brands.

They did not carry Hello Kitty items. Their selection of active wear was excellent.

Published a year ago

Love it! Always a great sale or Kohl's cash!

Published a year ago

Chris is a well dressed lead. He is nice and courteous also respectful.

Published a year ago

Published a year ago

Personally not a Kohl's fan. First I think their prices stink. Finding sales associates to help you slim to none. Associate @ register was more interested in being on his phone than personal contact. I drove a friend there other wise not on my list.

Published a year ago

Been shopping here for 15 years and love this store. Great prices and products.

Published a year ago

I love going to Kohls. Staff is always friendly and helpful and you can’t beat their discount or cash deals. ❤️

Published a year ago

Published a year ago

Awesome store and employees!

Published a year ago

Was able to get what I went for and the employees are very kind and helpful

Published a year ago

The employee was very helpful ,

Published a year ago

Love Kohls Cash and discounts. Customer service is great

Published a year ago

Easy to find assistant on the floor - who checked availability of stock for me.
Also checkout associate Tim who looked up my account info, possible discounts and was really friendly and helpful. Clean store, good supply of products.

Published a year ago

Rude store manager argued with me saying “ there are no sports bras on this display “ I pointed at 20+ Nike sports bras , then the sign that read Nike sports bras . He snatched the sale sign off the rack and grumbled just give it to her this time . Then continued to argue when he had to override the register saying Nike brand isn’t included in sale . I said well don’t tell me, I didn’t put the signs up . What an awful way to treat customers.

Published a year ago

Trying to avoid online shopping and support the bricks and mortar stores. Kohls is my favorite option... name brands at great prices and easy returns if not satisfied with my purchases.
This particular store has a great selection and is very clean.

Published a year ago

An enjoyable "black friday" shopping experience. Everything was well stocked and I was impressed with how well the store was organized.

Published a year ago

Published a year ago

I was very pleased, yesterday went just bcs I needed an Amazon return and it was a good surprise all great deals on, specially on shoes, so I got one pair. As soon as I got home tell my two daughters about it and they wanted to go to Kohl's next day.
The whole family went to Kohl's next day really exited bcs we love shopping 😜
My daughter and me spent about an hour on women's shoes looking and trying some pairs to school tests we like. Every time we fix everything and put it back in place. After a while, a lady came to us and asked if we need help, and I said, " no, thank you, we are just looking" and continue. Unfortunately, about 5 mins later, same lady came to us and said to us " do you need help?, because you are doing a mess. I think it is not the right manner to treat customers, I said no, and left the area very disappointed 😞. Still got a pair of shoes, some clothes and something for kitchen. But I'm pretty sure she was racist🤔.
I could notice it in her tone and I can assume she thought couldn't buy anything 🤣🤣

Published a year ago

Published a year ago

I never shot there. It must be done by the mall.
I don't know think I ever wouldn't at store

Published a year ago

Published a year ago

Love this store, very nice people that work in Dickson city

Published a year ago

My fault there was issue at checkout. They were very helpful.

Published a year ago

Melissa in Sephora is amazing!

Published a year ago

Published a year ago

They always have good sales and Kohls Cash is a great help!

Published a year ago

Published a year ago

Published a year ago

I love the cashiers n all the workers

Published a year ago

Llinda the sales associate was very pleasant and helpful.it is a great store to visit very organized

Published a year ago

Returned jeans lady was very nice helpful!

Published a year ago

Published a year ago

Bit pricey

Published 2 years ago

Published 2 years ago

The place offers decent apparels , sportswear and other clothing for diiferent age groups, the Khols cash applies for your next purchase which is really nice but the 7 day validity of the Khols cash is very short though.

Published 2 years ago

Had to get a wedding outfit. They had a decent selection. Didn't have any 18" necks shirts, so I had to deal with a 17 ½. Ouch. LoL

Published 2 years ago

OUR CASHIER LINDA WAS VERY PLEASANT KIND AND HELPFUL

Published 2 years ago

Published 2 years ago

I always have a pleasant experience at Kohl's. The store is always clean, well lit, and well stocked. The associates are always friendly and helpful. The prices are fantastic!

Published 2 years ago

Published 2 years ago

Published 2 years ago

I love Kohl's especially for kids clothes! You really have to have time to search for deals, but they are usually worth it, especially if you have Kohl's cash!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Overpriced.

Published 2 years ago

Courteous staff, Clean store, great selection.

Published 2 years ago

Published 2 years ago

Debbie K the cashier was so pleasant and helpful made my visit so much better.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

They have clearance everyday

Published 2 years ago

Man not even anything cool

Published 2 years ago

If i say no to apply for a credit card nicely do not harass me 20 times while checking out once is enough ….

Published 2 years ago

I like their selection, good sales, a bit pricey, but the quality is there

Published 2 years ago

You can get some good buys during their sales. Very few sales people, as is the case with most stores.

Published 2 years ago

My cashier Paulette was extremely helpful and patient at checkout. Very nice lady.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

My name is Mary and 2 times have gotten Tim on my paying line...he is so friendly and nice always explains and just treats me nice

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great prices, and I ordered everything online, and the store has an amazing pick up prosses very organized 🙌 Thank you
Childrens clothing necklace and shoes beautiful thank so much for graduation day dress

Published 2 years ago

Published 2 years ago

Published 2 years ago

Went to Sephora got what I want nice service

Published 2 years ago

Published 2 years ago

God bless kohl's cash and god bless the elderly

Published 2 years ago

Published 2 years ago

Published 2 years ago

This store has the best quality and selection and low prices on top of that

Published 2 years ago

Published 2 years ago

Clean store!

Published 2 years ago

Published 2 years ago

Published 2 years ago

Had to buy a dress but couldn't find what I was looking for, they have a beautiful store.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Great selection, reasonable prices.

Published 2 years ago

Luv shopping here

Published 2 years ago

Published 2 years ago

I always find and buy more than I came to get. Great price and selection on clothing.

Published 2 years ago

Published 2 years ago

Love it but prices lil too high

Published 2 years ago

Precios carísimos.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Always has great sales...

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago