We were able to order our appliance without issue. They had what we needed and will be delivering it in the next two weeks.

On our way out, we noticed the staff did an exceptional job decorating the pumpkins. Such creativity and artistry, and so talented. They definitely helped contribute to the holiday season of Halloween.

Published 6 months ago

Just bought a new washer. Lowe's price for the same washer was the same as 2 other stores nearby, same delivery fee. However, where the others wouldn't deliver for over a week, Lowes delivered the next day. We were kept informed of the movement of our shipment and it arrived on time. The two gentlemen that brought it were friendly and professional. All in all, great experience.

Published 4 months ago

Best customer service ever. I use this store frequently and they are always here to assist you with whatever you need. never had any problems whatsoever

Published 4 months ago

Placed an order on Saturday for a Monday delivery. After receiving their confirmation emails Monday afternoon that it was going to be delivered shortly, no one showed up. Attempted to call the store Monday around 6pm and there was no answer in the delivery department.
Tuesday morning, we were able to get a hold of someone. We were informed the delivery was made. We told them it was not. They said they would call us back. We received a call shortly after stating it would be delivered midday today, Tuesday. This afternoon, received another call that they “couldn’t fit our order on the truck with another order” and something about milling the parking lot. They needed to push our delivery yet again. Received a notice that it would not be delivered until Thursday. (Need the materials by Wednesday)
Went in person to customer service. They were unable to put us on the schedule for Wednesday delivery. The woman did offer a 10% discount (thank you) but that doesn’t help with the delivery issue. So I had them cancel my order. And went elsewhere.
Truly disappointed in the delivery service and lack of communication and then the excuses. We are opened minded people and understand things happen. But to have our delivery constantly changed is unacceptable. I wonder how many people who placed orders after ours, were getting their delivery before us.

Regards,
A disappointed couple who “spent” thousands with your company and will be taking a break from your store for a while, if not forever.

Published 8 months ago

This place is an absolute campsite filled with confused employees. Me and another set of randoms were walking around for 20 minutes looking for a soul to help… I asked 3 associates for assistance and everyone looked around confused? They couldn’t even speak a sentence? Our business just spent thousands of dollars here within the last week; even that experience was pitiful. I’m now on my way to The Home Depot, hopefully someone can answer a simple question about a toilet!

Published 6 months ago

It’s a shame that I have to write this, but Lowe’s customer service has gone down the crapper I tried to put a 15,000 order with the bidding software and here I am waiting 4+ days as a contractor to get a quote back. This has to deal with employees that are not knowledgeable in there field and getting their jobs done sufficiently and as well the store manager, not driving their employees to get their jobs done so I guess I have no choice but to buy from another supplier no one answers the phones pure laziness good luck Lowe’s

Published 6 months ago

Great store has lots for the home, People are freindly although you do run into employee here and there with attitude, lack of knowledge. Left a list I made for supplies to build a deck, guy at the counter said he knew his stuff ( I did not) he never did anything with it. BUt np I made it to tenth grade ,I figured it all out myself without adding 10% supplies. Had only bout 6 feet of drop offs.

Published a year ago

I ordered a storm door from Lowes on August 31st and I have had nothing but problems trying to get them to install it. First of all, you can't find a person to help you in that department. I picked out a door and placed the order for the door and handle. It was supposed to be installed in 4 weeks. The installer scheduled appointments on two occasions and was a no-show both times. No calls to say he wasn't coming. After numerous calls to Lowes Installation Department, I still don't have the door installed. The District Manager was supposed to call me and that never happened. Today I am going to cancel the order and go somewhere else. Never will I enter Lowes again.

Published 6 months ago

Published 3 months ago

Published 4 months ago

Published 4 months ago

Best customer service ever. I use this store frequently and they are always here to assist you with whatever you need. never had any problems whatsoever

Published 4 months ago

Published 4 months ago

Just bought a new washer. Lowe's price for the same washer was the same as 2 other stores nearby, same delivery fee. However, where the others wouldn't deliver for over a week, Lowes delivered the next day. We were kept informed of the movement of our shipment and it arrived on time. The two gentlemen that brought it were friendly and professional. All in all, great experience.

Published 4 months ago

Great finds. Helpful and friendly Staff. Good Prices.

Published 4 months ago

Published 4 months ago

Published 4 months ago

Published 4 months ago

You can anything you need here

Published 4 months ago

Love lowes, plus they do military discount.

Published 4 months ago

When I went into Lowe's everything was fine it, didn't seem too crowded. I was able to find everything I needed, not much of a wait. checking out the people were friendly I, was greeted when I went in.

Published 5 months ago

Published 5 months ago

Published 5 months ago

Published 5 months ago

Published 5 months ago

Nobody will answer the phone if you have a question or a statement

Published 5 months ago

Published 5 months ago

Published 6 months ago

Every time i go in there im always mad that i went in there and didnt take the extra 2 minutes to go to home depot. Employees know nothing and give you wrong info and thats even if you can find one to ask. Terrible setup never can find what im looking for. Just absolutely an awful disgrace in every aspect.

Published 6 months ago

We were able to order our appliance without issue. They had what we needed and will be delivering it in the next two weeks.

On our way out, we noticed the staff did an exceptional job decorating the pumpkins. Such creativity and artistry, and so talented. They definitely helped contribute to the holiday season of Halloween.

Published 6 months ago

Lowes blows no matter witch one u goes!

Published 6 months ago

Published 6 months ago

Published 6 months ago

Hunt Valley Lowes is terrible. They all are if you're trying to buy tools. Guess we're all criminals to Lowes.

Published 6 months ago

This place is an absolute campsite filled with confused employees. Me and another set of randoms were walking around for 20 minutes looking for a soul to help… I asked 3 associates for assistance and everyone looked around confused? They couldn’t even speak a sentence? Our business just spent thousands of dollars here within the last week; even that experience was pitiful. I’m now on my way to The Home Depot, hopefully someone can answer a simple question about a toilet!

Published 6 months ago

Easy in and out. They had everything I needed in stock and easy to find. The isles were neat and organized. My new favorite home improvement center.

Published 6 months ago

Always easy to find materials needed with friendly staff

Published 6 months ago

Very hard to get anyone on the phone but once you there very nice crew very helpful

Published 6 months ago

Very hard to get anyone on the phone but once you there very nice crew very helpful

Published 6 months ago

I ordered a storm door from Lowes on August 31st and I have had nothing but problems trying to get them to install it. First of all, you can't find a person to help you in that department. I picked out a door and placed the order for the door and handle. It was supposed to be installed in 4 weeks. The installer scheduled appointments on two occasions and was a no-show both times. No calls to say he wasn't coming. After numerous calls to Lowes Installation Department, I still don't have the door installed. The District Manager was supposed to call me and that never happened. Today I am going to cancel the order and go somewhere else. Never will I enter Lowes again.

Published 6 months ago

Really nice nobody in the way and the associate was very helpful

Published 6 months ago

It’s a shame that I have to write this, but Lowe’s customer service has gone down the crapper I tried to put a 15,000 order with the bidding software and here I am waiting 4+ days as a contractor to get a quote back. This has to deal with employees that are not knowledgeable in there field and getting their jobs done sufficiently and as well the store manager, not driving their employees to get their jobs done so I guess I have no choice but to buy from another supplier no one answers the phones pure laziness good luck Lowe’s

Published 6 months ago

Published 6 months ago

Published 6 months ago

I might as well live at this place. I'm here so much because we're remodeling.I'm dealing with paint right now. The people in the paint dept are very helpful. Also there are many free brochures to show how to use the colors in various settings. Be prepared to spend some time picking out colors and remember they will look different in your own house lights. Take many samples of colors home and look at them in the daylight and in the nighttime lights of your house. They will change drastically.

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 7 months ago

Tried to get in contact with anyone from the store on 3 different phones, repeatedly put on hold and didn’t talk to a person even after 15 mins on all 3 phones. Do better

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 7 months ago

My husband loves this place

Published 7 months ago

Published 7 months ago

Published 7 months ago

Published 8 months ago

Terrible customer service! Tried calling for help to see if a product was in stock. I was put on hold 4 times and either hung up on after waiting several minutes or never answered the phones. Rude, lazy, and unprofessional!

Going into the actual store and dealing with the customer service area is just as bad! The workers would rather stand around and talk to each other than help costumers. Too lazy to look up stock in the store and complaining about being busy and doing their job. What terrible customer service.

Published 8 months ago

Published 8 months ago

Published 8 months ago

Published 8 months ago

No longer accept returns without a receipt.

Will no longer be shopping here and it’s clear they are struggling to compete with Home Depot after the last earnings calls.

Time to move to shopping exclusively at Home Depot.

Published 8 months ago

Published 8 months ago

Placed an order on Saturday for a Monday delivery. After receiving their confirmation emails Monday afternoon that it was going to be delivered shortly, no one showed up. Attempted to call the store Monday around 6pm and there was no answer in the delivery department.
Tuesday morning, we were able to get a hold of someone. We were informed the delivery was made. We told them it was not. They said they would call us back. We received a call shortly after stating it would be delivered midday today, Tuesday. This afternoon, received another call that they “couldn’t fit our order on the truck with another order” and something about milling the parking lot. They needed to push our delivery yet again. Received a notice that it would not be delivered until Thursday. (Need the materials by Wednesday)
Went in person to customer service. They were unable to put us on the schedule for Wednesday delivery. The woman did offer a 10% discount (thank you) but that doesn’t help with the delivery issue. So I had them cancel my order. And went elsewhere.
Truly disappointed in the delivery service and lack of communication and then the excuses. We are opened minded people and understand things happen. But to have our delivery constantly changed is unacceptable. I wonder how many people who placed orders after ours, were getting their delivery before us.

Regards,
A disappointed couple who “spent” thousands with your company and will be taking a break from your store for a while, if not forever.

Published 8 months ago

I waited for someone to come and cut a piece of wood for me for 15 20 minutes whoever the wood cutter is is completely useless i understand people are busy but thats to long and i had 2 other people call for the guy to come and both times was hes on his way so step your game up people

Published 8 months ago

Published 8 months ago

Published 8 months ago

Very helpful staff

Published 9 months ago

Published 9 months ago

Clyde was very knowledgeable. Not only did I find what I needed, but I was able to save a few bucks as well cause I did not have to buy extra parts.

Published 9 months ago

Had everything I ordered in one store instead of, two store one order home depot. Js

Published 9 months ago

Published 9 months ago

Me encanta

Published 9 months ago

This five star review is for John in the paint department. This is a very clean and organized store anyways but John is a beast at his job.

Published 9 months ago

They sell good products, but there's a severe lack of employees. So, getting help is near impossible. Also, of the three times I used curb side pickup , they got my order wrong, or it was incomplete.

Published 9 months ago

NEVER count on Lowes for timely delivery. This is the third (and final) time I will set up delivery from Lowes. Took time off for delivery and the next few days to work on a project, only to have them change delivery dates in the window of when they were supposed to deliver.
Third time is enough....I'm done with Lowes.

Published 9 months ago

big store, amazingly large and wonderful flower selection, it's lowes it's one of the largest home improvement stores in America it will meet all of your expectations nicely :3

Published 9 months ago

Came to get keys made. The gentleman there heeling me was so nice and personable. I wish I asked his name. A fun party of my shopping day!

Published 9 months ago

Published 9 months ago

Lowe’s Edwardsville
Brian & Kevin tried their best to help me with a mold problem that developed from soda evaporation. They were kind & knowledgeable. Appreciated their help.

Published 10 months ago

My favorite store around. I absolutely love going to Lowes for all my indoor and outdoor needs

Published 10 months ago

Published 10 months ago

Published 10 months ago

Published 10 months ago

I WAS ABLE 2 FIND WHAT I NEEDED.
NICE PLACE

Published 10 months ago

Found everything I needed!

Published 10 months ago

Love it here!! Much love..!

Published 10 months ago

Scranton location horrible service way under staffed. They never answer the phone tried numerous times and never got thru to an associate ( courtesy desk) waited for over 1/2 hour on each attempt. Live too far to just drive over. These big box stores have no customer service

Published 10 months ago

Published 10 months ago

De todos lo que puedas imaginar en el área de jardín 🥰

Published 10 months ago

Workers were helpful

Published 10 months ago

Store was clean and well organized. Staff was friendly and helpful.

Published 10 months ago

Need to speak to a human for an out of state order. NUMEROUS attempts ( called early AM, mid day & PM) to contact Pro Desk over 4 days, placed on speaker waited 20-40 minutes EACH time! Never encountered this w/any Lowes in NY or NJ! Do they have Phone phobia? Frustrating, extremely time consuming & unacceptable!!!

Published 10 months ago

Impossible to reach anyone by phone. I called to set up an appointment with a kitchen cabinet associate over a period of two days and over an hour on hold. Also tried to talk to a customer service rep to find out how to get hold of said department to no avail. No answer! It took me less time drop in and physically track down a very kind and professional kitchen cabinet rep in order to make an appointment to come back another day than it did to make a phone call. Is there some way Lowe's can improve their phone system?

Published 10 months ago

Super helpful and friendly employees! Great experience!

Published a year ago

Management had poor customer service

Published a year ago

Published a year ago

We went in and found exactly what we needed. Check out was easy.

Published a year ago

Published a year ago

Published a year ago

Went in SATURDAY morning at 9:00am for windows. Figured on spending $2-3,000. After waiting 20 minutes in the section, was informed their window person wouldn't be in till noon. I was one of 4 people waiting....who left.

After reading the owners response, not sure how the customers time or in store experience was addressed. Pretty much a "canned" reply.

Published a year ago

I needed to match, as closely as possible, some shingles that had blown off my roof and Lowe’s had the closest match. I bought three bundles at $44.98 each totaling $134.94 on February 6. The handyman that patched the roof finished his work the first week of May. I got some help loading up the two bundles of shingles that where not used and tried to return them this morning, May 16. I was told upon unloading the two bundles and bringing them to the store, that they could NOT be returned as they had been purchased 100 days ago and not within the 90-day limit. Even though Lowes is still stocking the items and they have not been used, I am not eligible for a refund upon a return. I could not even get a store credit, as up until today, I did shop regularly at the store. I understand return policies, especially if it is a seasonal item. However, they are still selling these shingles. Why could they not accept the item and reshelf it? It’s better for the customer, better for the environment and better for the person needing to buy them in the future. I believe there was an opportunity missed here.
Transaction 426463553 // Sales#S024EQR

*Follow-up. 5/22
I received, what must have been, an automated response asking me to call the help desk. I called and was told that I could not return the shingles after 90 days. It's obvious they do not bother to read the responses that are computer generated and sent out as replies. Where has the customer service gone?

Published a year ago

Published a year ago

Home improvement store, alright . Try to create a store improvement. Sad place to shop. Don't feel too bad. I think Home Depot is worse.

Published a year ago

Published a year ago

Had a very helpful associate
Sorry I didn't get his name

Published a year ago

Clean facility and usually has the tools I require.

Published a year ago

I got 20 bags of mulch

Published a year ago

Very friendly and helpful employees

Published a year ago

Published a year ago

Always have what I need. Super friendly employee's

Published a year ago

Never again the Lowe’s in Dickson city is terrible. Customer service is in professional and they don’t stand behind their own product. I purchased a kobalt weed eater last year need new head went there and don’t have it in store nor online. The assistant said never seen that one before so I went to customer service see if they can get one and was told here is the number to Kobalt call them we can’t help. What
So called them and nothing was told they don’t have it and they can’t order it throw manufactured what man what rip off 250 dollars wasted. Talk about ripping ppl off they are becoming car manufacturers.

Published a year ago

Absolutely love the garden center's great selection! I prefer to shop here. The store is clean and organized.

Published a year ago

Super helpful people. The only thing that I'm upset about is the quality of Black Kow. It's not supposed to smell like ammonia. It's killed most of my poor plants already. Money wasted 😔

Published a year ago

Published a year ago

They hung in until my install was perfect.

Published a year ago

Published a year ago

Published a year ago

Found everything I needed great prices

Published a year ago

Published a year ago

Published a year ago

It was a painless visit. I asked a Lowe's associate for assistance, and the gentleman was very professional and knowledgeable. The lady at the register greeted me properly and asked if I found everything I needed.

Published a year ago

There should be "no parking" signs in front of the entrance and exit doors to deter all the lazy jacka$$es that can't walk 50 feet from the parking lot. It makes it difficult to see people walking out of the store when you're driving past. The people sitting in their cars blocking the doors stare at you like you're doing something wrong.

Published a year ago

As a platinum account holder and general contractor let me say that this is the worst pro desk service I’ve encountered and I have used well north of 60 Lowe’s locations pro desk is lucky to be open at 4 pm and trying to get a manager to help me out was impossible I walked out today with nothing and had an estimate in my pro account for 4578.03 someone at the pro desk should be terminated in knowing that

Published a year ago

Staff was extremely helpful with my pick up order and they made sure they picked the right plant!

Published a year ago

Excellent service. Friendly staff.

Published a year ago

DIY heaven.

Published a year ago

They manned the doors when I made a big purchases….

Published a year ago

Clyde was very friendly and helped me pick out sockets. I asked him to look over what I had chosen and see what he thought. His honest advice and recommendation to also buy a set of Torx sockets made the job possible. Thank you!

Published a year ago

Worst customer service ever. Call the store for a simple question and they keep passing you off and putting you back on hold. Adrianna was the only helpful person after 40 mins of wait time

Published a year ago

They are fine to help you order it when you go in but getting them to answer your calls means you are on the phone for 30 minutes just being transferred around just to get an order status update. Going to pick up it takes almost 2 hours for them to try and locate the item you bought. Customer service is horrendous

Published a year ago

Published a year ago

Published a year ago

Everything you expect from a hardware store!

Published a year ago

Published a year ago

Nothing is organize in this store! Inventory issues. If you search something it say available on their app but the aisles are empty. You ask for help no one really cares. Their store manager, she is rude and unhelpful, it seems she does not care about anything at all. Asked their cashier refund money in cash not the card. She returned it to a third party card and she said she cannot do anything so their store manager! Just go to Home Depot they do care about their customers. If you really like to buy from Lowes go to the Wilkes Barre branch not Dickson City!

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Customer service. Each person I spoke to were helpful and pointed me to where I needed to go for the product I was looking for.

Only thing I would say that needs to be done (and this applies to any type of store) is to make sure each product has a bar code attached so there's no holdup when checking out.

Very clean for a hardware store.

Published a year ago

They never answer there phones

Published a year ago

Helpful staff clean store quick checkout

Published a year ago

Always has what I need. Decent prices, helpful staff.

Published a year ago

Absolutely garbage

Published a year ago

Good Service, Friendly, Good Prices too , Quality of product is there too.

Published a year ago

Published a year ago

Takes their sweet time to do anything to help you. I waited in customer service to pick up and online order for nearly 30 minutes. then went to get my order cut down and am currently waiting, which it has already been 30 minutes. and I'm not the first person here waiting. The other guys family left already because of the wait. absolutely terrible.

Published a year ago

Published a year ago

Published a year ago

The people at that Lowes are the most helpful employees out of all the other locations I have been too.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Answered all questions, courteous staff

Published a year ago

I walked into Lowes to purchase and have installed a toilet. Little did I know what was in store for me. Never before have I experienced so much incompetence in a business. It started immediately with the greeter. When I asked who I needed to see to facilitate a purchase and install she stated she didn’t know. I pointed out she worked there, not me. She immediately became angry and stated rudely, “Go over to customer service.” I did. They sent me to plumbing where a very nice, but completely incompetent young man by the name of Ettiene tried for the next hour to sell me the toilet I had picked out. I like the price, but unfortunately, even though four of them were sitting there, his computer system would not let him sell me one. He left and was replaced by a mature lady with white hair who also was clueless. So as not to turn this into a novel, I will shorten this review up by stating that this debacle has dragged on for days. Someone came to my house to “measure” for the install and now the work order cannot be found. So still no toilet after many days. Many useless phone calls and more time wasted. One individual named “Al” was about the most coherent and knowledgeable worker there that I dealt with but even he wasn’t able to fix this mess. So if you like dealing with incompetent, mostly indifferent people, who will cause you nothing but stress and frustration, by all means walk into the Scranton Lowes….

Published a year ago

Published a year ago

I prefer Home Depot I sent my wife to pick up a replacement slip on tub spout because the diverter in ours was faulty. This guy named Shaun told my wife we should rip open wall change everything out he wouldn’t use slip on. We don’t have a threaded extension it was fitted for slip on so why would we not use what is already there and why am I ripping wall behind tub for a broken diverter in a spout. Gave her the wrong product several times absolutely ridiculous he’s a professional plumber he claimed but works full time at Lowe’s I think he’d rather be working for the 50-100 an hour as a plumber. Can’t stand this place nobody is knowledgeable about what they carry in store impossible to get help let alone good help constantly say they don’t carry it but when looking online it showed items and where they are in store so I just stopped asking

Published a year ago

Very organized, well stocked.

Published a year ago

Email telling me orders are ready for pick up when they aren’t and having to wait 30 mins for them to get it together. My times more important than this. Bad business and extremely inconsiderate

Published a year ago

Published a year ago

I usually fund what I'm looking for but I think the staff at Home Depot us friendlier and more helpful.

Published a year ago

Very helpful customer support desk. Highly recommend Lowes.

Published a year ago

Published a year ago

Published a year ago

Very difficult to get help from employees

Published a year ago

No issues at all and the Dickson City store seems easier to navigate than Home Depot. And I do appreciate Lowe's continuing to offer military a discount in today's world of high prices and inflation.

Published a year ago

Love the store, everything I need and nothing I don't.

Published a year ago

I highly do not recommend shopping here. The workers don't got knowledge on the products & no great customer service. I worked with Colleen & she was unprofessional. I asked to speak to her manager and she told me she couldn't do that. Those were her exact words. I will be filing a complaint with Lowes Management against her.

Published a year ago

Always great. Lots of good christmas finds. Ho ho ho

Published a year ago

Published a year ago

Some things are way overpriced. But for the most part good experience. I deal with them alot being a carpenter

Published a year ago

Published a year ago

Saturday at noon and only one manned register is open. It’s busy. Forced again to scan our own items. This is not a good look for business.

Published a year ago

Published a year ago

Tried a different location to get wire cut again no one showed

Published a year ago

Parking lot n store are a mess trash in the lot store ain't much h better . Sweap up a little

Published a year ago

Published a year ago

If you enjoy calling customer service and having no one pick up for over 20 minutes. Then get put on hold again for 30 minutes......or......You could schedule a delivery between 8 and 12 am..... get a call saying it's 30 minutes at 1000... then get another call 2 hours later saying they are running late. Then wait unil 500 pm and still not get it... look no further. This is the store for you.

Published a year ago

It is a great store found everything I needed and thanks to patty vitaletti for helping me because I hate self check out.

Published a year ago

Published a year ago

Ассортимент маленький

Published a year ago

Published a year ago

Very friendly people there to help with your needs

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Just Love This Place.

Published a year ago

Published a year ago

Key made

Published a year ago

Has what you need, when you need it.

Published a year ago

Published a year ago

Excellent service

Published a year ago

Published a year ago

I like the store, however the staff isn't very helpful you're pretty much on your own.

Published a year ago

Lots of stuff. Most of the time they have what you need in stock. Sometimes hard to find some items, the web site sends you to an aisle and bay, but is not always 100% correct.

Published a year ago

Can never find anyone to help you! Otherwise a great store

Published a year ago

It feels like construction supplies is second to home decor. The selection of building material is far fewer compared to home depot

Published a year ago

Great store has lots for the home, People are freindly although you do run into employee here and there with attitude, lack of knowledge. Left a list I made for supplies to build a deck, guy at the counter said he knew his stuff ( I did not) he never did anything with it. BUt np I made it to tenth grade ,I figured it all out myself without adding 10% supplies. Had only bout 6 feet of drop offs.

Published a year ago

Yesterday I went to the Lowe’s in Dickson city and was grateful with how helpful Lucas was in mill work. I have not gotten help like that before, he pulled out the panels for me to look at, cut them for me and gave suggestions about what I needed which was super helpful considering I am not the handiest … if you ever have the opportunity to work with Lucas I would absolutely recommend it!

Published 2 years ago

Published 2 years ago

Olbrzymi sklep techniczny

Published 2 years ago

Published 2 years ago

We went in to buy a heater for work it's a nice place customer service is great

Published 2 years ago

Published 2 years ago