CVS’s pharmacy system frequently changes for the worse. I was at one point able to:

1. Have multiple copies of the same prescription so I could fill them as needed without calling the pharmacy, which is something the folks working in the pharmacy are not shy about sharing their abject hatred for. Don’t call them unless you absolutely have to, they will be upset.

2. When something did go wrong in their fragile system, I used to be able to at least call the pharmacy. But apparently the disdain for speaking with their customers won out, because now you must call an automated phone line that takes about 5 minutes to allow you to leave a voicemail; which may or may not be acknowledged and responded to, and nobody will understand anything you are asking for despite it being what the last CVS employee told you to do. So prepare to repeat yourself at minimum three times to possibly get the message across

3. The store itself is harder to shop at every time. If you’re not enraged by self checkout, you will be enraged by the impossibility of finding an employee to open a locked case, honestly it seems to me the intention is to stop selling razor blades and any middle of the road personal care products.

If I wasn’t a captive customer because of my pharmacy benefits I would use literally any other pharmacy.

Published 5 months ago

Horrible experience with the Pharmacy. I have been using them since they opened this location and had used them in Drexeline prior.

They close for lunch at 1:30 every day - no problem. The problem I DO have, is that instead of ending or capping the line, the shut down the pharmacy at 1:30 on the dot and those that have been WAITING in line 10 mins plus are screwed and told “Nope. Nothing I can do”. I watched them walk outside the pharmacy prior to 1:30 to open the mucinex case with me being next in line. The clock strikes 1:30 and the pharmacy is closed. No if, ands or buts. Extremely disappointed in the customer service here. I’ll be moving my scripts.

Published 5 months ago

Voula the pharmacist is extremely unpleasant to say the least. When calling in regard to my prescription, she constantly over talked me, belittled and doubted the issue until my doctors office confirmed the error was on CVS’ end. It is unsettling when someone you should be able to assume cares about their patients does not.

Published 8 months ago

Don’t usually have a problem picking up my prescriptions but yesterday was a bit of a headache, first being told by one pharmacist that I didn’t have anything ready and wouldn’t help me any further. Second pharmacist gave me the feeling I was bothering them. Seemed like they didn’t want to help me and tried to send me back in line to the first pharmacist. My question is who is responsible in this situation? How do I get the help I need?

Published 9 months ago

Parking, drive-thru pharmacy, minute clinic, variety of products. I'd say that this CVS is a gem lol. The staff in the minute clinic are always super friendly and helpful. Think of the minute clinic like an urgent care center. They offer vaccines, tests, physicals, etc. I recommend making an appointment ahead of time if you can that way you can check and be seen quickly. There's also a tall gentleman who I usually see at the front stocking that's always speaks, always asks if I need assistance, and always offers to move whatever he's stocking so I can get to the shelves lol.

Published 3 years ago

Came here to visit the MinuteClinic and to purchase a few items and the staff is very nice and helpful. They had a very nice selection of items at this store but some items there was very limited stock on. But other than that I would definitely come back.

Published 3 years ago

Gal Orli

Horrible

You will never know what comes next visiting her.

Beware to ask all questions abut bills and payments.

You will get skyrocketing bill.

Just don't vist with her.

Published 6 months ago

Worst experience with minute clinic RN Rachel Roettger unprofessional attitude and unconfidents DO NOT recommend to anyone go to this place.Nurse with attitude who like to be in charge and enjoy it sucking all energy out of you. Horrible feeling left in me.

Published 9 months ago

Clean store, well stocked, pleasant employees.

Published 3 months ago

Horrible experience with the Pharmacy. I have been using them since they opened this location and had used them in Drexeline prior.

They close for lunch at 1:30 every day - no problem. The problem I DO have, is that instead of ending or capping the line, the shut down the pharmacy at 1:30 on the dot and those that have been WAITING in line 10 mins plus are screwed and told “Nope. Nothing I can do”. I watched them walk outside the pharmacy prior to 1:30 to open the mucinex case with me being next in line. The clock strikes 1:30 and the pharmacy is closed. No if, ands or buts. Extremely disappointed in the customer service here. I’ll be moving my scripts.

Published 5 months ago

Published 5 months ago

CVS’s pharmacy system frequently changes for the worse. I was at one point able to:

1. Have multiple copies of the same prescription so I could fill them as needed without calling the pharmacy, which is something the folks working in the pharmacy are not shy about sharing their abject hatred for. Don’t call them unless you absolutely have to, they will be upset.

2. When something did go wrong in their fragile system, I used to be able to at least call the pharmacy. But apparently the disdain for speaking with their customers won out, because now you must call an automated phone line that takes about 5 minutes to allow you to leave a voicemail; which may or may not be acknowledged and responded to, and nobody will understand anything you are asking for despite it being what the last CVS employee told you to do. So prepare to repeat yourself at minimum three times to possibly get the message across

3. The store itself is harder to shop at every time. If you’re not enraged by self checkout, you will be enraged by the impossibility of finding an employee to open a locked case, honestly it seems to me the intention is to stop selling razor blades and any middle of the road personal care products.

If I wasn’t a captive customer because of my pharmacy benefits I would use literally any other pharmacy.

Published 5 months ago

Gal Orli

Horrible

You will never know what comes next visiting her.

Beware to ask all questions abut bills and payments.

You will get skyrocketing bill.

Just don't vist with her.

Published 6 months ago

Kelly & John are AWESOME!!
Very helpful & professional.
Thank you.

Published 6 months ago

It was a very pleasant experience. The clinic was clean,provider cautious and caring..

Published 7 months ago

Voula the pharmacist is extremely unpleasant to say the least. When calling in regard to my prescription, she constantly over talked me, belittled and doubted the issue until my doctors office confirmed the error was on CVS’ end. It is unsettling when someone you should be able to assume cares about their patients does not.

Published 8 months ago

Very good CVS store.

Published 8 months ago

Don’t usually have a problem picking up my prescriptions but yesterday was a bit of a headache, first being told by one pharmacist that I didn’t have anything ready and wouldn’t help me any further. Second pharmacist gave me the feeling I was bothering them. Seemed like they didn’t want to help me and tried to send me back in line to the first pharmacist. My question is who is responsible in this situation? How do I get the help I need?

Published 9 months ago

Worst experience with minute clinic RN Rachel Roettger unprofessional attitude and unconfidents DO NOT recommend to anyone go to this place.Nurse with attitude who like to be in charge and enjoy it sucking all energy out of you. Horrible feeling left in me.

Published 9 months ago

clean store, helpful staff!

Published 10 months ago

I’m very thankful love roopal i been going for years because if her and her team. I love the pharmacy people are always helpful and the store workers are great. Love this place

Published 10 months ago

Published a year ago

employees are always friendly and helpful when shopping or getting my Rx's

Published a year ago

the employees at Township Line CVS have always been courteous and friendly.
We also get all our perscriptions there since it's so conviently close and they have the best prices

Published a year ago

I have been going to this CVS location for years now. All of the staff are extremely friendly, especially in the pharmacy section. There is a young man I do not know his name who works the window but he is one of the coolest people I know.will definitely recommend friends and family to go here

Published a year ago

Published a year ago

Well run CVS

Published a year ago

This CVS Pharmacy is not equipped to deal with the volume of customers it has at the pharmacy The staff that is available is unhelpful and demeaning to patients. When faced with a routine question regarding other available options for a drug that that was unaffordable, the staff was not able to provide alternative options like other similar brand names or generics. They were unwilling to look for available discount programs through programs they participate in like GoodRX. They did not call me to notify me the drug was very pricey, rather they filled it and allowed me to wait in line for over 30 min and told me the cost at the counter with a “are you aware of the price”and lackluster attitude. They are not staffed to give courtesy calls to customers or provide help outside of the one thing they have to do - count pills. They are there to count pills and ring you up. It is very basic retail with no customer relationship building or courtesy. I left the store disappointed and disheartened by the lack of customer service, the substantial wait in line, and the demeanor of the available assistance.

Published a year ago

By far the most consistently inefficient pharmacy.

Published a year ago

This is by far the worst pharmacy ever! They have no idea what is going on with any prescriptions in their system. They couldn’t care less about their customers and if your life depends on your medication, I would not use this pharmacy.

Published a year ago

Everyone was very helpful.

Published a year ago

Dr called in a z pack prescription six hours ago. All the pharmacist needs to do is slap a label on it. RX not done because pharmacist is giving vaccines. No vaccine takes six hours to administer and why is a pharmacist giving vaccines anyway? Terrible terrible customer service. Planning to remove all of our prescriptions to another pharmacy.

Published 2 years ago

WORST pharmacy ever!!! When I call a few days in advanced to ask if I can pick up my meds as I let them know I only have pills for a few days left, they say okay you can pick up on this day! On the last day of my meds and the day I am supposed to pick up medication I always, always get a text saying they are waiting on Authorization from my doctor. When I try calling them no one picks up the phone for days!! They do not care period!! Like every month it’s a hassle as if it’s not with one medication it’s with the other. When I call they have me on hold for over 30 mins then hang up it’s like terrible service at this pharmacy always!!!!

Published 2 years ago

Great staff great customer service very helpful and friendly

Published 2 years ago

I came to the minute clinic for an apt. at 930am on July 19, 2023. I had a high fever, rash and muscle aches and pains. I am a disabled U.S. Army combat veteran who occasionally uses CVS's minute clinic. I use the VA for all of my healthcare so I do not carry personal health insurance. The VA has a partnership, called the MISSION act, with CVS that allows veterans to use the minute clinic without cost. The NP on duty would not see me. She fully discriminated against me based on my veteran status. She wouldnt even attempt to do the proper paperwork to allow me to be seen. Her reasoning was that "higher ups" had to give her approval to see me. She flat out refused to even attempt to file the proper paperwork and instead told me I had to leave and go to another clinic. She did not want to give service to a combat veteran and it was obvious. She told me other real patients were waiting behind me and that I would need to reschedule at another clinic to be seen. I went to a different CVS several hours later and received excellent care, although delayed 2.5 hours. The NP there told me to go to an urgent care, which I did. Within minutes of being seen at urgent care I was rushed to the ER in an ambulance, where I was stabalized. I was tested and treated for a severe case of Lyme disease at the hospital. This NP needs to lose her license. She discriminated against me, delaying care and treatment, which could have led to far more severe health consequences.

Published 2 years ago

Not sure what has happened but over the last few years the CVS Pharmacy has been terrible. Always have an issue with my prescriptions. Either they are not ready when they say, or they didn’t realize the Doctor sent it over. Terrible!

Published 2 years ago

Published 2 years ago

My experience was excellent at CVS in Drexel Hill, always is. I have had a CVS rewards card for years, and I send emailed offers of rewards to my card. Then I check out my items st the store, scanning my card. Most recently, a team member, Haley, helped me find detergent, unlocked the glass cade and checked me out with it. I bought at a reduction in price due to her scanning my card. She was pleasant & diligent. The store was clean and aisles were clearly & largely labeled, making items easy to locate. I left the store very happy.

Published 2 years ago

Long lines at pharmacy.

Published 2 years ago

Whoever answers the phones at the pharmacy should try to be more polite!! At the end of the day this is customer service!

Published 2 years ago

Very clean and well stocked

Published 2 years ago

Staff always helpful! Pharmacy is extremely helpful with all my prescriptions I use them exclusively for my prescriptions and my daughters!

Published 2 years ago

The pharmacist at this location got that “ I don’t give a f… attitude” to her. I went in there for consultation regarding an urgent need and she refused to come over. I end up going to nearest pharmacy.

Published 2 years ago

The pharmacy techs are nothing but a rag tag team of disrespectful ignorant low class good for nothing scum. They should all lose their jobs. The combined iqs of the pharmacy techs is probably lower than the iq of one normal human person.

Published 2 years ago

Pharmacy drive up line is always crowded. It moves so slowly.

Published 2 years ago

Area outside of CVS on Burmont Ave is littered with trash .I found it difficult to get pass the outside appearance of this CVS . Hopefully management might address this issue.

Published 2 years ago

Published 2 years ago

Waited on hold from 630 to 715 last night for someone in pharmacy to pick up phone. Manager and staff should be ashamed. Can not wait to complain to customer service and to regional manager. Place is a joke.

Published 2 years ago

Ratchet and nasty, the pharmacy techs always have a nasty attitude. They lie about your prescriptions unless you threaten to call corporate. After you stop being polite they magically can fill your life saving medication.

Published 2 years ago

The only CVS that's near my home that I go to for certain things such as picking up my prescriptions, some of the pharmacy staff are quite ignorant towards me but NOT all of them.

Published 2 years ago

This CVS is always kept clean and well-organized. It's easy to find what you're looking for. The pharmacists and the practitioners at the Minute Clinic are always really nice and helpful. I get my flu shot here every year too, they make it quick and easy.

Published 3 years ago

It was great. I bought the stuff that I needed and I saved a lot of money, enough money that I'm going to go to a CVS again in the next few days and get a few things I want with the money that I saved and the coupons that I got on the end of my receipt and and my CVS app.

Published 3 years ago

Good

Published 3 years ago

Simple, easy checkout.

Published 3 years ago

Excellent Customer Service

Published 3 years ago

Came here to visit the MinuteClinic and to purchase a few items and the staff is very nice and helpful. They had a very nice selection of items at this store but some items there was very limited stock on. But other than that I would definitely come back.

Published 3 years ago

These pharmacists and techs are so overworked and understaffed. Even though they are always working on skeleton crew, they are always pleasant and never rude, even when customers are rude to them. These people all deserve a raise and a vacation.

Published 3 years ago

This was my first time visiting this store. Looks nice and well stock.

Published 3 years ago

Published 3 years ago

Parking, drive-thru pharmacy, minute clinic, variety of products. I'd say that this CVS is a gem lol. The staff in the minute clinic are always super friendly and helpful. Think of the minute clinic like an urgent care center. They offer vaccines, tests, physicals, etc. I recommend making an appointment ahead of time if you can that way you can check and be seen quickly. There's also a tall gentleman who I usually see at the front stocking that's always speaks, always asks if I need assistance, and always offers to move whatever he's stocking so I can get to the shelves lol.

Published 3 years ago

Pharmacy is disorganized and mismanaged.

Had an important prescription ordered. They said they would have it the next day, but the prescription was never filled. This happened twice before I went someplace different.

Published 3 years ago

I made a appointment for the minute clinic ,"minute" is a joke I waited in the waiting area for over an hour to be seen and I had a appointment. First and last time at this clinic. They schedule the patients five minutes apart not knowing what there issues are.

Published 3 years ago

I made an appointment to get a Covid test 10days in advanced. The day before my test I received a confirmation text and 4 hrs later I was sent an email cancelling my appointment without any explanation. This was very inconvenient as I need my test to travel and was left scrambling to find another place for my testing needs. Due to the late notice there were no other Locations available within the time frame I needed my test done.

Published 3 years ago

All local outlets out of stock of common oral antibiotic, answering service states pharmacy is closed at least 3 hours prior to

Published 3 years ago

Published 4 years ago

Supposed to get COVID tested today the system was down. They did not take the time to reach out to customers who were coming to get their PCR tests done. No one had a solution to resolve the matter. Extremely unprofessional staff as well, if you don’t want to work in retail customer service/pharmacy then get another job.

Published 4 years ago

Words cannot express how I feel about this place. This 1 star review is as close as I can get.

Published 4 years ago

Something Terribly wrong with the Staff, or Manager, or Security! Not certain, but perhaps Racial Profiling is going on! Definitely Discriminatory Retaliation, or Who knows Why? But, it seems Every Time myself or a Family member Goes to This Store Location, Police invariably.."Show Up", shortly thereafter or during. A Security Man gave me a "Dirty Look" ,during one visit. I complained to the manager. Thereafter, Police began showing up! Ridiculous! I always pay for everything I purchase, of course, Absolutely NO REASON FOR THIS UNWELL TREATMENT! AVOID THIS STORE

Published 4 years ago

This 5 Star review is for Shelia

My experience with Sheila and her comrade Shalaya (forgive me if I misspelled) was phenomenal! My scheduled Covid test was for 3:40pm. After receiving my test results (negative) via phone call @4pm as I waited in CVS parking lot. I asked Sheila if I could go into minute clinic to be seen because at this point I suspected sinus infection and am borderline asthmatic which usually attacks my respiratory system. I wanted to get started on an antibiotic. Sheila assured me that I could. Minute clinic didn't close until 4:30 pm.The NP Rachel was still there. Little did I know she was also in charge of Covid testing.

I was trying to use the kiosk to sign in. I was having trouble so I just waited. Rachel opens the door @4:17pm after seeing another patient. She sees me and says, "I am sorry we are closed for the day." "I have phone calls to make." Little did she know, I would be one of those phone calls. I tried to explain I called ahead (Sheila said I could walk in) Rachel says, "You can come back tomorrow." I said, "I am not feeling well." She says again, "You can come back tomorrow." I left and was stunned at the unkindness. People will remember how you treated them and made them feel. No one knows your body better than you as a person. I am responsible for my elderly Dad who depends on me weekly as well as other people I care for passionately. This NP could had helped me start feeling better by tonight. Simply by seeing me and calling in the Rx I need before my symptoms worsen. My symptoms are worsening and my care has been delayed another day. Which will prompt me to call primary. Last place I want to go to is a Hospital. I will now be delayed in caring for my Dad and others this week. I do hope the NP thinks twice before turning another patient away.

So 30 minutes later guess who calls me? Rachel! She says is this Lori B.? This is Rachel R. from CVS. She says, " Are you the person who was trying to sign in at the kiosk?" I said, "Are you the person who turned me away?" She said, "Yes." And was starting to say something else. She must had put 2 & 2 together. She didn't know who I was sitting in the waiting area. She probably saw that I tried to sign in unsuccessfully and matched the names with the Covid testing. I simply explained, I would be giving a negative review for her(Rachel) and would not be returning to that CVS ever.

And she was unmasked.... every Health Care Professional I have encountered is always geared up taking precautions. Sheila was properly geared as well as Shalaya with a shield and masks as I witnessed with testing today. Nate (my son)wanted to go in and say something.. What was the point? She would not see me. She already made her mind up.

Update: saw my NP at Primary care today. She was masked up and shielded even though vaccinated. (Precautions)

On my way to feeling better soon. I was prescribed antibiotics for a nasty sinus infection that is attacking my respiratory system.

Published 4 years ago

Sheila at the cvs health was providing covid 19 testing! What a sweetheart that she is! She made sure that I arrived safely on time even though I was stuck in rush hour traffic. Once I met her I can see that smile on her face behind the mask! She’ loves to prioritize people very kind hearted! She’s holding the fort down that’s for sure! Thank you for a pleasant visit!

Published 4 years ago

I like the coupons and discounts that I receive. CVS sends me coupon in the mail saying that my entire order is 25% off and others. Usually a good experience here.

Published 4 years ago

This store has a drive -thru for people that are in a hurry so they can pick up their prescriptions and be in their way ! What a great idea! Oh but wait someone had another idea . They said maybe we should give people a chance to get a covid19 self test while driving thru the line that we made for people in a hurry? Now we have to wait a extra average 5 to 8 minutes while the customer with one or two kids do their testing !
Why can't they get their testing kits and be instructed to drive away and do the testing in a safe parking spot and then get back in line and return the kits ?

Published 4 years ago

The pharmacy staff were really helfpful in getting scripts sent from my old pharmacy

Published 4 years ago

All products in stock. All employees and patrons wore masks .

Published 4 years ago

I have always ground the staff to be helpful and the pharmacy great. Very clean too with a good selection.

Published 4 years ago

No problems at all.

Published 4 years ago

Smells terrible inside staff was rude

Published 4 years ago

They told me to wait for 10 to 15 minutes and I'm sitting there hour and 15 minutes and it still saying 10 minutes

Published 5 years ago

Mosina ( hopefully I spelled her name correctly) is THE BEST in the pharmacy, she’s so kind and makes me feel like she cares and understands, she went above and beyond for me and I really appreciate her ! She deserves a raise and some recognition because she the only pharmacist I feel goes above and beyond to make sure the customer needs are met ! Such a beautiful person !

Published 5 years ago

Do not go here! Read the NYT article on chain pharmacies from 1/31/20. These people are pushed by their corporate bosses past reasonable limits, and the results are dangerous. Besides rendering the pharmacists incompetent, it makes them miserable and unpleasant. I was warned, but didn't believe it. Never again.

Published 5 years ago

Published 5 years ago

Terrible service.
I pulled into the drive through lane with one car in front of me. I wait 15-20 minutes for my turn. By then there were 5 more cars behind me. When I give my information to pick up my prescription, the woman tells me it has already been picked up and signed for. I asked her who signed for it and she replies with “you will have to come back later for that information, there is a line.” Why couldn’t I get the same level of service and care as the person I front of me? At least ask me to come into the store instead of giving me the brush off. It was rude and I didn’t appreciate it.

In another instance, I went in for a flu shot. The man walked around the desk and gave me a shot right on the floor in front of 6 other customers. I usually am asked to go into the clinic room where I can get my flu shot in private.

Published 5 years ago

Published 5 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

The pharmacy is always extremely busy but the staff knows how to keep track of everything they are doing while keeping the customers happy. I've had multiple experiences at this location and they've all been pleasant. Only complaint I have is the parking lot exit is a bit dangerous.

Published 6 years ago

Published 6 years ago

Published 7 years ago

Horrible I cried because I got treated so bad by Kelly

Published 7 years ago

This location is absolutely TERRIBLE!!!! I called the store pharmacy to ask them if they had a medication I needed in stock and after they finally answered she said said yes I know weather or not we have it, but I'm not going to tell you over the phone if we have it in stock, and hung up. At that point, especially because she had an attitude in her voice I was pretty mad. So I drive up there to see if they had it and she they said that they did not have it in stock. I can not just explain to you enough how bad the Pharmacy and stuff are here. DO NOT COME HERE! THEY ARE TERRIBLE TERRIBLE TERRIBLE!!!!

Published 7 years ago

The pharmacy staff was the most helpful and communicative I have ever experienced. I cannot tell you how much I appreciate their customer service.

Published 7 years ago

A great location and prices to fit the budget!!

Published 7 years ago

Published 7 years ago

Unless you want to be discriminated and be accused by the managers of being a "racist bigot", I don't recommend shopping at this particular location or even applying for a job at this location.

Published 8 years ago

The one Mexican girl at the counter was really nice and helpful

Published 8 years ago

Always clean well stocked and helpful employees.

Published 8 years ago

Published 8 years ago

A brand new CVS that is conveniently located across from St. Dots.

Published 8 years ago

Nice and clean. Pharmacy is a little slow

Published 8 years ago

New. Bright. And friendly.

Published 8 years ago

Published 9 years ago

Published 9 years ago

Published 9 years ago

Published 10 years ago