My recent experience here was definitely worth 5-stars. I usually use the drive thru which is efficient, but this time I choose to go inside the store. It was clean, calm, and peaceful. The baristas were attentive and patient.

Published a year ago

We just came to the drive-through and we got venti Mocha cookie frappe, and two of the summer refreshers with lemonade.
First, when he opens the window, the two people that are standing at the line the male says to the female I didn’t make enough. She said that’s OK. Just use more whip topping. I didn’t know they were talking about my drink, or I surely would have said something then he goes handed to me out the window and there are no cookie pieces on it, I asked him if they’re out of pieces he has me know. He takes it over and sprinkles a little teeny tiny bit of cookie on the whip topping part that’s hanging out of the lid. He had the three drinks and I go to pull away and I noticed that my cup is 90% whip topping. Here are the Photos I paid $7 for a cup of whip topping

Edit: I reached out as the owner commented too, and went back and forth with 6 emails to find out because the drink was bought at the store they wouldn’t refund me OR make me a new one. UMMM duh where else would you buy the drink 🤦🏽‍♀️

Published 10 months ago

after placing a mobile order i had to wait in line for almost an hour. i would’ve thought that they’d wait to make mobile orders since they knew how busy the drive thru was but i was wrong. they indeed gave me a drink that had been sitting that whole time and didn’t offer to remake it. this is how they gave it to me (i haven’t taken a sip)

update: i came back the next day to see if it was just a one time experience however it was about the same. this time i ordered it for in-store and i still had to wait for 30 minutes for two drinks even though the lady employee stated that the store was “busy” but obviously not busy enough when she took time to make herself a drink.

Published a year ago

Nobody spoke smiled anything. Took almost 5 minutes before anyone acknowledged us, and we were the only ones in line. When I asked which one had the especial shot, she said it's on the sticker. I thought you were supposed to call out the drink and the name we give in the beginning. Just didn't feel like we were in starbucks.... even the merchandise display was shabbie. Only had two choices to choose from it wasn't your typical starbucks they didn't even have protein boxes or anything on display to choose from. The atmosphere was just asleep and not up to par 😴

Published 5 months ago

What a pleasure and a joy it was to be greeted by Victor. His exceptional service, a deep understanding of the products, and expeditious service — my experience was sheer perfection. Thanks for hiring employees like Victor. You should clone him.

Published 6 months ago

Clean, quick and friendly service. They have a drive thru as well as a sitting area with free wifi. This is a fairly new Starbucks. It's freestanding right beside Arby's.

Published 6 months ago

I ask for just dragonfruit and the lady acted dumb putting mango in it. I know its supposed to be purple but i wanted JUST dragonfruit no mango at all .she was still like its purple from the dragonfruut though. Still NOT what im wanting. And i threw it away when i got home. I WILL NOT BE BACK BC U HAVE PPL WHO CANT EVEN UNDERSTAND A SIMPLE ORDER.

Published 7 months ago

Morning crew at this location is painfully slow. 6:30 am 2 cars in line and it takes 15 minutes just to get 1 grande chai. You’re better of driving to the busier Washington Rd location for faster service.

Published 10 months ago

The management and employees are great. They always greet you by name and services always good.

Published 4 months ago

Published 4 months ago

this starbucks is horrible.

Published 4 months ago

Nobody spoke smiled anything. Took almost 5 minutes before anyone acknowledged us, and we were the only ones in line. When I asked which one had the especial shot, she said its on the sticker. I thought you were supposed to call out the drink and the name we give in the beginning. Just didnt feel like we were in starbucks.... even the merchandise display was shabbie. Only had two choices to choose from it wasnt your typical starbucks they didnt even have protein boxes or anything on display to choose from. The atmosphere was just asleep and not up to par

Published 5 months ago

Published 5 months ago

This location never seems to be in stock of the seasonal menu items. Their app is always showing out of stock items. Would rather drive another 10mins down the road to get what I want.

Published 5 months ago

Published 5 months ago

Clean, quick and friendly service. They have a drive thru as well as a sitting area with free wifi. This is a fairly new Starbucks. Its freestanding right beside Arbys. Parking: There is plenty of parking and the lot is well lit. Safe area. Wheelchair accessibility: Easy for someone in a wheelchair to maneuver.

Published 6 months ago

What a pleasure and a joy it was to be greeted by Victor. His exceptional service, a deep understanding of the products, and expeditious service my experience was sheer perfection. Thanks for hiring employees like Victor. You should clone him.

Published 6 months ago

I ask for just dragonfruit and the lady acted dumb putting mango in it. I know its supposed to be purple but i wanted JUST dragonfruit no mango at all .she was still like its purple from the dragonfruut though. Still NOT what im wanting. And i threw it away when i got home. I WILL NOT BE BACK BC U HAVE PPL WHO CANT EVEN UNDERSTAND A SIMPLE ORDER.

Published 6 months ago

I didnt get what I for and the drink did not taste like a pumpkin spice latte.

Published 6 months ago

As always,fast with caffeine.....

Published 6 months ago

Published 7 months ago

Published 7 months ago

I was surprised it was pricer than Starbucks inside Marriott Charlotte SC

Published 8 months ago

Published 9 months ago

Whoa. So I travel a lot and this is one of the slowest Starbucks ever! Literally placed a simple olo, still had to wait forever and there was about 5 other ppl. Not even an apology for the wait. Could literally put my car in park in drive thru

Published 9 months ago

Great place to have a 1-2-1 meeting with other business owners.

Published 9 months ago

We just came to the drive-through and we got venti Mocha cookie frappe, and two of the summer refreshers with lemonade. First, when he opens the window, the two people that are standing at the line the male says to the female I didn t make enough. She said that s OK. Just use more whip topping. I didn t know they were talking about my drink, or I surely would have said something then he goes handed to me out the window and there are no cookie pieces on it, I asked him if they re out of pieces he has me know. He takes it over and sprinkles a little teeny tiny bit of cookie on the whip topping part that s hanging out of the lid. He had the three drinks and I go to pull away and I noticed that my cup is 90% whip topping. Here are the Photos I paid $7 for a cup of whip topping Edit: I reached out as the owner commented too, and went back and forth with 6 emails to find out because the drink was bought at the store they wouldn t refund me OR make me a new one. UMMM duh where else would you buy the drink

Published 9 months ago

Morning crew at this location is painfully slow. 6:30 am 2 cars in line and it takes 15 minutes just to get 1 grande chai. You re better of driving to the busier Washington Rd location for faster service.

Published 9 months ago

Published 9 months ago

The people was very polite and place was very clean

Published 10 months ago

Published 10 months ago

Great place and food but overpriced

Published 10 months ago

You already know when it comes to Starbucks is five stars all the way around.

Published 10 months ago

Ben, Isabel, and Ashlyn are excellent!!!!! Thanks team for great service today!! Natasha

Published 10 months ago

Extremely nice folks! Lots of smiles!!

Published 10 months ago

Asked for pup cups and never gave it to us..

Published a year ago

My recent experience here was definitely worth 5-stars. I usually use the drive thru which is efficient, but this time I choose to go inside the store. It was clean, calm, and peaceful. The baristas were attentive and patient. Parking: Shared parking lot with Arbys, but still plenty of spaces. Wheelchair accessibility: Easy to access the front door with a disability

Published a year ago

Published a year ago

The district manager, Kristen, is a vile, foul-mouthed tyrant who callously axes her employees and engages in inappropriate out-of-work relationships with her subordinates. Shes a disgrace and a festering sore to Starbucks supposed mission, values and ethos. The previous store manager, a shining beacon of positivity, was ruthlessly and wrongfully ousted to accommodate Kristens parasitic bond with his replacement. Both professionally and personally she is scum incarnate. Anyone who dared to challenge this injustice was summarily dismissed, their voices silenced by the Kristen and Kase (the current store manager). The old manager, who poured heart and soul into Starbucks, was rewarded with nothing but a hangman s noose and a pink slip. Shame on Starbucks, for shamelessly condoning such unjust terminations, and it should hang its head in utter disgrace! You all deserve nothing but scorn and condemnation. Also, free Palestine and Free Congo !

Published a year ago

Published a year ago

Published a year ago

Published a year ago

I was there for Bible Study. Had a sugar-free latte. It was fine.

Published a year ago

Published a year ago

Love it!!!

Published a year ago

Always get my order right so thats a plus. When I bring my grand girls in they always spoil them. Good group of workers.

Published a year ago

Dont like the place

Published a year ago

Published a year ago

This is the best Starbucks!! The latte was hot!

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Probably the worst Starbucks I ve ever been to

Published a year ago

they are so slow here and by the time you get to the window to get your mobile order it s all melted! They only want to work on one car at a time, won t even let you pull up until the other car has left the window so you re left sitting at the menu forever! Horrible customer service and def won t be back it s crazy how much they don t care at all! Don t waste your time, go down to Dunkin and get faster service and nicer people!!

Published a year ago

Great Dranks friendly staff

Published a year ago

Published a year ago

Published a year ago

I ordered 2 grande caramel crunch frappe and it was horrible, even the Birthday cake cake pop was horrible. I heard the employee with pink hair tell a customer she only has two hands. $21.27 waisted. Thanks for nothing. Will NOT be back to this Starbucks. The male cashier has a great attitude.

Published a year ago

Extremely slow lines. Always give yourself an extra 10+ minutes if you plan on stopping at this location.

Published a year ago

They didnt have ingredients to make what I wanted.

Published a year ago

The csr was excellent Atmosphere was clean and welcoming with comfortable seating.

Published a year ago

Ive been sitting here in line for 19 minutes so far and still havent even made it to the window. Ooph. Now Im late for work.

Published a year ago

The coffee was fine, but it seemed like the baristas and other staff were more concerned with their drive thru than the customers in the actual store. They were quick with orders, just seemed like moral was down some and they werent having a good day.

Published a year ago

Published a year ago

every time i go to this starbucks they take forever to get my order or just forget about my sticker sitting there and this has happened 3 times in the past month that i have sat there for 30 minutes waiting on my order and then when i finally get my order it is wrong but at that point i am just tired of waiting and i just take it and for it to charge you so much and you get no refund or anything for waiting. i an finally done going to this starbucks because it takes way too long and my drink is wrong so if you want quick service and your drink order correct do not come to this starbucks.

Published a year ago

Prompt and clean service

Published a year ago

Published a year ago

Everyone is always so kind

Published a year ago

Published a year ago

Published a year ago

Published a year ago

So slow and order is wrong every. Single. Time. After today, I m not going back. It s closer to my house but I ll drive out of my way for a friendly, attentive Starbucks.

Published a year ago

The slowest Starbucks you will ever go too

Published a year ago

after placing a mobile order i had to wait in line for almost an hour. i would ve thought that they d wait to make mobile orders since they knew how busy the drive thru was but i was wrong. they indeed gave me a drink that had been sitting that whole time and didn t offer to remake it. this is how they gave it to me (i haven t taken a sip) update: i came back the next day to see if it was just a one time experience however it was about the same. this time i ordered it for in-store and i still had to wait for 30 minutes for two drinks even though the lady employee stated that the store was busy but obviously not busy enough when she took time to make herself a drink.

Published a year ago

Just waited 15 minutes for a hot pike coffee, that was NOT HOT. When I spoke to barista, she said they were busy!!!! Terrible customer service!

Published a year ago

Staff didnt know the menu very well, resulting in getting our order wrong. Drinks are usually fine but occasionally taste burned. The establishment has good atmosphere but was unclean at off hours. Overall, ok.

Published a year ago

The store was clean the atmosphere was wonderful the staff was out-of-this-world I will always come back to this store

Published a year ago

Published a year ago

Published a year ago

Published a year ago

I m very disappointed. Got my drink in a decent amount of time but waited 30 min for a croissant. I was so late for work. I just ended up leaving without it.

Published a year ago

This is the hardest working location! They consistently have large numbers of customers. Today I witnessed the crew work a miracle. Special shout out to Girlfriend manning the food station and the register! She was locked in doing her very best. I know the pressure and struggle of being ridiculously busy and they performed well. I pray all customers exercise grace when visiting. The Merriweather/North Augusta community comes out in waves. The entire team did very well for the 9:30 -10:15 am crowd!

Published a year ago

Published a year ago

Published a year ago

The manager Alli, seems to be rude and off putting. Ruins the mood ://

Published a year ago

Published a year ago

Every Starbucks is supposed to have their blonde roast, medium roast, and dark roast brewed in the morning. This is the only Starbucks I have been to that almost never has Blonde Roast brewed, and when I ask why they usually say they havent gotten around to it. The coffee that they do brew usually tastes bitter and is lukewarm. As a former partner, its disappointing seeing a store run like this. I can forgive a lot, but a coffee shop simply not brewing coffee they are supposed to, and when they DO, it being bad, is hard to swallow.

Published a year ago

Never been to a Starbucks where the staff was this rude! Absolutely appalling customer service. The employees there obviously don t care about their jobs.

Published a year ago

The Starbucks next to Arbys. Yeah, they kinda make their drinks bad some of the time, but all in all still good.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

This is the worst Starbucks Ive ever been to. Ordered multiple drinks. Each drink was wrong. Others in the store were complaining about their drinks and sending them back as well. Also, I waited over an hour. People coming in behind us got theirs first, even though I ordered through the app ahead of time. I thought they forgot about the order at first, so I asked for an update, and they were rude, saying first come, first serve. Obviously not. Similar situations every time I go to this store. Never again. If youre reading this review, save your money.

Published a year ago

I won t go into details but I was having a terrible morning and the lady in the window made my whole day. Absolutely wonderful workers

Published a year ago

Published a year ago

AMAZING service !

Published a year ago

Published a year ago

Published a year ago

Published a year ago

This location was amazing. Clean, appealing design in the seating area, and very awesome and nice employees! Love that I got to have a great conversation with one of the baristas over a musician! Its cool that starbucks hires awesome people to be able to conversate. Thanks starbies!

Published a year ago

Published a year ago

Im not sure what has happened to this store, but I can no longer recommend it. Im guessing theres no longer a drink standard / recipe to follow? I order the same drink most days and it tastes different every time I get it. Today, it was undrinkable. Yes, they will fix it, but I shouldnt have to get them to do that almost every time and have to wait a second time. Were paying almost $10 per drink, it should be right the first time. Mistakes happen, were human, I get it, but every visit? Not likely.

Published a year ago

Visited this location at 530am today. The cashier was rude over the intercom as well as face to face after driving up. The coffee was not hot and the experience was unpleasant. Upon telling the cashier the coffee was not hot her reply was well I just brewed it (the coffee is room temp at best). There was no attempt to offer fresh coffee. Don t waste your money at a location that can t even get it right with one of the first customers of the morning. No need to spend your money somewhere that s going to provide a rude experience

Published a year ago

Customer service: Little to none. Welcoming guests: Rare Asking how to help the guest: Usually around 5 minutes. Ive never been in any Starbucks and that didnt speak to me within about 15 seconds. This has been my experience for about 2 months over about 10 visits.

Published a year ago

Published a year ago

Slowest Starbucks Ive ever visited. Dont be in a hurry if you stop at this location.

Published a year ago

Published a year ago

The people that work here should really be trained to be a little nicer, or at the very least, how to acknowledge a customers existence. They dont greet anyone when they walk in, and theyll let you stand there for 30 minutes and still will not ask if youve been helped or need help. This is probably the worst Starbucks that Ive ever been to. People at McDonalds have better customer skills than these employees. Just saying.

Published a year ago

Published a year ago

Published a year ago

Delicious matcha Frappuccino and awesome, friendly service. Thank you for the pup cups!! Will - you rock.

Published a year ago

Published a year ago

So very slow....such a long wait for the privelege of a $6 coffee. If it wasnt for a good friend, id have left.

Published a year ago

Food was good , yummy Fraps!!!

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Always love Starbucks!

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Worst customer service ever! Order two drinks...they made one and stopped. When I asked how much longer it would be they rudely said we will get to you when we can.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Fast service and extremely friendly staff each time I go! Love this starbucks!

Published a year ago

Published a year ago

Literally walked in and stood there for at least 5 minutes in their face without being acknowledged or anything. The girl at the front was even on her phone talking. Poor customer service please do better

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

THE MOST RACIST PLACE TO VISIT!! 4 WORKERS, ME BEING BLK WITH MY 2 KIDS JUST STANDING FOR SOMEONE TO GREET US.. THEN ANOTHER BLK GENTLEMAN WALKS IN THE SAME EXACT THING HAPPENS. 2 SECONDS LATER A WHITE GENTLEMAN WALKS IN AND IS GREETED THEN THEY HAVE THE NERVE TO BE WHISPERING TO EACH OTHER ON THE HEADSETS...

Published a year ago

Published a year ago

Published a year ago

This location NEVER gets my order right. Doesnt matter if i order through the app, drive thru, or in store. Its very frustrayimg and a huge waste of time and money. Will not be returning.

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

Published a year ago

My sister and I visit this place 5 out of 7 days in the week. Sometimes it s a miss, but for the most part it s a hit. Staff is usually outgoing and friendly so that is always a plus. The one downside is we get use to a crew to visit after a couple weeks just to learn they are no longer there. However the service is still good once they get use to us.

Published a year ago

Severs talked loudly and ling about a customer leaving me waiting and the serving a coffee that had turned luke warm.

Published a year ago

Published a year ago

Published a year ago

This is the only store I ve been in where I can t tell who is the leader they look like they are in a mess every day I walk in here plus my drink is only right half of the time I come

Published a year ago

Published 2 years ago

At this location, I really dont have any complaints. Ive been coming here since it first opened. The baristas get my drink right most of the time. Sometimes they can be in their zone and just focus on the tempo which may give an unfriendly service. At this store, the atmosphere is inviting and bathrooms are clean the majority of the time. Once you get to know the baristas, they will talk to you.

Published 2 years ago

What can you say about a $5 cup of coffee damn thats expensive

Published 2 years ago

Starbucks will be always my favorite. Days before this store didn t make good coffee but now they serve delicious coffee.

Published 2 years ago

The drinks here are consistently inconsistent. I ve been given cold brew that tastes like water then I get told that it s because their cold brew machine isn t working. I m shocked they can serve drinks made completely different than they should be with having such a big name. Every time I get a PCCB it s lacking the pumpkin powder and usually they just give me a cup to sprinkle it on myself but today they said they were out of it.. after I spent my $6 on the drink. The Starbucks on Knox avenue is much better.. it s just not as convenient to my routes in the morning. I used to go everyday for coffee and breakfast but now it s rare that I do and I ve started making my coffee at home more often because they just never could get my order quite right.

Published 2 years ago

Published 2 years ago

Well kept, modern, and friendly Starbucks. The staff were on point and attentive.

Published 2 years ago

The drive through line was not terribly long but took at least 20 minutes to make it through for just one iced coffee for my wife. Im sure she liked her beverage but the wait was somewhat ridiculous.

Published 2 years ago

Published 2 years ago

Extremely slow and got my order wrong but the drive thru window person was very kind.

Published 2 years ago

Published 2 years ago

Super slow

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

The line moved pretty quickly. My drink was perfect!

Published 2 years ago

The Starbucks standard of Excellence was compromised during this visit.

Published 2 years ago

Very Clean Warm reception

Published 2 years ago

Super customer service ALWAYS!!!

Published 2 years ago

Clean place sweet girl

Published 2 years ago

Published 2 years ago

Published 2 years ago

Horrible experience and poor management overly apparent. Stopped in here today after ordering on the app. Wasn t necessarily surprised to find the dining room closed since it seems that Starbucks is more than willing to blame Covid for everything, including a reason to keep the dining room closed. I then pulled over to the pick up window since there was no one in line and was quickly told that I need to stop at the menu screen to let them know that I was coming to the pick up window. When I respectfully asked why I needed to announce my arrival at the ordering screen even though I was not ordering I was given a smug answer that made absolutely no sense. Newsflash, I don t need to order anything but rather to only pick something up. And I wouldn t be at the pick up window if you had your dining room open. Topped this little experience off with finding out they don t have napkins. Ha! Pathetic pathetic pathetic. I would encourage the employees to read the Starbucks experience book so they know how to do their jobs and how to treat customers, because obviously management is doing a poor job of leading them towards their original vision.

Published 2 years ago

Published 2 years ago

The best Starbucks in the CSRA. We live about 20 minutes away but will make the drive past the other location in North Augusta just to get the good service. Especially from Bree and Jaden, they go above and beyond to give good service and it does not go unnoticed!

Published 2 years ago

Edit, just experienced this again. Called the store to complain and realized that I was wrong when I gave the people inside the benefit of the doubt. The barista told me that mobile orders and the drive-thru work perfectly, but I was staring at eight cars in line. She confirmed my order was ready and all I had to do was get in line, which means wait 20 minutes to get to the window, adding 18 unexpected minutes to my commute. The previous time I shot the gap between the window and the order box I was told that I had to go wait in line, so mobile orders and drive-thru orders have the same wait time. I mobile order to avoid the wait. This is poor execution and the team inside thinks it is working fine. Open the doors or turn off mobile pickup in the app. -----original post below----- This place is very frustrating. Im not sure if it is the people or some kind of management problem, but you never know what youre going to deal with as far as being open or not. I drive an hour to work and this place is a little bit before I get to work. I like to mobile order and get out of my car to stretch as I pick up my order. You never know if the doors are going to be unlocked or not, very common lately to have to go through the drive-thru. When theres a line, the mobile order through the drive-thru takes as long as just ordering as you get to the window. The app should tell you that the place is impaired. Experienced this five times within the last month. The time before last, there were 5 or 6 cars waiting to have their order taken, so I skipped the line because my order should have been ready. I was told its fine this time but for future visits I needed to wait in line. But, the doors should be open... The baristas are always very cordial and welcoming, I assume some kind of corporate thing is going on that causes this problem.

Published 2 years ago

Good morning Julia

Published 2 years ago

INCONSISTENT services! Inconsistent drinks. One day your drink is correct, the next it isnt. One day the drive thru is open, one day its closed because systems are down. Maybe the store is only open for mobile orders. Who knows!! Staffing seems erratic and lack proper training. After being open over a year, the bugs should have been worked out. Where is corporate concern in this mess of a store?

Published 2 years ago

Says your open but your closed

Published 2 years ago

Fast and friendly!!

Published 2 years ago

Super fast good

Published 2 years ago

Its Starbucks, no issue with the product. A little slow.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Whats the point of ordering ahead through the mobile app? They just continually skip over your order, serving the walk-in and drive-thru customers until you complain. It took roughly 30 minutes to get an iced coffee...

Published 2 years ago

Published 2 years ago

Visiting but sure wish the Starbucks in KY was as quick and accurate.

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Published 2 years ago

Very friendly staff, they make an effort to know me and my regular order. My favorite location out of all the ones from my home to work and in between.

Published 2 years ago

Published 2 years ago

Manager super nice. and interested in providing great customer service. Was traveling and stopped at another starbucks about 20 minutes south of there and got a lukewarm bad cup. Told Manager my story and he wanted to know what store and was interested in fixing the problem. Gave me a wonderful cup of piping hot fresh coffee.

Published 2 years ago

Published 2 years ago

Staff was great, place was very clean. Was overall happy with this location

Published 2 years ago

Published 2 years ago

I ve been to this location several times in the afternoon and they are closed, even though their website states they re opened until 8pm. Extremely frustrating when you find out based on a handwritten sign.

Published 2 years ago

Generally quick service through the drive through. Standard Starbucks.

Published 2 years ago

Published 2 years ago

Published 2 years ago