Dang. Needed a plumbing fitting. There had to have been one in the store. Cashier was a nice young lady but has no idea what she's talking about. Called on the overhead for assistance multiple times 10 minutes later I give up go to the big box or just have Amazon on drop it on my front porch

Published 6 months ago

Carry A/C capacitors that usually only supply houses have where you need to carry a contractors account. I have those, but still on a Sunday, I was able to get my A/C fixed! Drove from Spanish Fork to do it. It's still cheaper than calling an AC guy. All stores need to do this.

Published 9 months ago

Purchased a birthday gift online. They were amazing to work with. Put it together and delivered it. Thank you for the great customer service you don't find it much any more.

Published 10 months ago

Walked in 6:50 PM , refused to help me because they are closing at 7 PM however the website shows closing hours is 8 PM . Never going back there , their customer service is terrible and staff is so unprofessional, don’t ask about the price !! Is 50% higher than any other hardware store.

Published 5 months ago

Friendly employees, we’ve got a big selection of Stihl, Big Green Egg, and Yeti.

Published a year ago

Clean and loved that it wasn’t packed with people. Always come to ace for the hard to find random bolts or nut needed.

Published 5 years ago

They give great personal service. They have most everything you need. The store is small so you are in and out very quickly. Great guys and gals. Home Depot is my last go to. This is the first place I head for, even for cleaning supplies.

Published a year ago

Useless and rude employees. Went this store to buy a service for a Stihl trimmer. Was told by the employee that they don’t sell service kits or spark plugs for Stihl products. The Ace Hardware website showed that this store had 7 service kits in stock. I was even able to provide the store SKU, as well as the manufacturing number to the employee. But he was still not able to find them or look them up at all. Totally useless.

Published a year ago

Published 4 months ago

Walked in 6:50 PM , refused to help me because they are closing at 7 PM however the website shows closing hours is 8 PM . Never going back there , their customer service is terrible and staff is so unprofessional, don’t ask about the price !! Is 50% higher than any other hardware store.

Published 5 months ago

Dang. Needed a plumbing fitting. There had to have been one in the store. Cashier was a nice young lady but has no idea what she's talking about. Called on the overhead for assistance multiple times 10 minutes later I give up go to the big box or just have Amazon on drop it on my front porch

Published 6 months ago

They gentleman help me find what I was looking for and gave me advice on the best way to use it, and it did the job

Published 7 months ago

Ace really is the place! This is is above and beyond and has a great selection!

Published 8 months ago

Carry A/C capacitors that usually only supply houses have where you need to carry a contractors account. I have those, but still on a Sunday, I was able to get my A/C fixed! Drove from Spanish Fork to do it. It's still cheaper than calling an AC guy. All stores need to do this.

Published 9 months ago

Published 10 months ago

Purchased a birthday gift online. They were amazing to work with. Put it together and delivered it. Thank you for the great customer service you don't find it much any more.

Published 10 months ago

Useless and rude employees. Went this store to buy a service for a Stihl trimmer. Was told by the employee that they don’t sell service kits or spark plugs for Stihl products. The Ace Hardware website showed that this store had 7 service kits in stock. I was even able to provide the store SKU, as well as the manufacturing number to the employee. But he was still not able to find them or look them up at all. Totally useless.

Published a year ago

Great place for most of what you need.

Published a year ago

Friendly employees, we’ve got a big selection of Stihl, Big Green Egg, and Yeti.

Published a year ago

ace has some hard hardware, had everything the bros and I needed, very good price too

Edit: (read a review lool) gawdamn Jeremy went in on Jessica, Jessica it’s okay you’re doin great

Published a year ago

Mike was awesome. By far the cheapest place to get a key cut and programmed for your car

Published a year ago

Impressive grill inventory. I also like that ace carries both Milwaukee and Ego power tools.

Published a year ago

They give great personal service. They have most everything you need. The store is small so you are in and out very quickly. Great guys and gals. Home Depot is my last go to. This is the first place I head for, even for cleaning supplies.

Published a year ago

Published a year ago

The fat lady Jessica can't count to ten good luck

Published 2 years ago

Very nice and helpful employees

Published 2 years ago

Went online looking for canning supplies. Ace showed they had it in stock. Drove across town to get it. Not only did they not have ANY of the items I was needing. But the clerk was rude. He stated he had “never seen it” in the store. I told him that their website said they had two. He then said “well we don’t” and that it happens all the time. The website is never correct. Won’t waste time with them ever again.

Published 2 years ago

Felt like mista white walkin through here. Buyin some tubs that are polyethylene so that they don’t dissolve with the body

Published 2 years ago

Published 2 years ago

Website always says this location has something in stock but when you get there, they don't even carry the product. I'm done with Ace and this location.

Published 2 years ago

I always find what I need there and the staff here is always willing to help.

Published 2 years ago

Published 2 years ago

This store was a struggle. I had found something on the Ace app and specifically drove 30 min to this store to get it. When I got there, the staff seemed confused. One person couldn’t get the cage open, so then another person comes to help and he’s super cranky. He unlocked one of three cages for this item and kind of poked around and declared they didn’t have the item. He said it “might be in one of the bin in back” and that I could check back tomorrow night. I explained that I had driven from a ways away and would not be able to come back tomorrow night. I also mentioned that the app said it’s in stock at that location, which made him reply with some surly comment about not believing what I see on the internet. The whole experience was totally a 180 from Ace’s usual customer service and we won’t be going to that store again.

Published 2 years ago

Published 2 years ago

I like this store, they had all the hard to find items I needed to fix my underground sprinkler system.

Published 2 years ago

Published 2 years ago

They couldn't have been nicer helping me with a snowblower.

Published 2 years ago

I love this store! We buy all of our lawn and garden supplies here. They also have things you didn't know you needed.

Published 2 years ago

Did not have what I needed but great service

Published 2 years ago

Very helpful

Published 2 years ago

Picked up some stain. It was the best price, quick availability, pickup was a breeze. The kind person who helped me with my order offered to mix it up, provided a paint key to open easily and shared some trivia about Journey. A+ experience. Thanks Ace.

Published 2 years ago

The staff actually sought me out to make sure I found what I needed as I walked through the store. I could not of asked for better or more friendly service. Thank you so much crew!

Published 2 years ago

I've found some good deals here, but lately it's been more disappointing. Last time I visited they weren't even open despite their hours showing they should be.

Published 2 years ago

Published 2 years ago

My wife noticed that this location was showing enough birdseed feeder bells that we wanted to buy our neighbors for Christmas so we drove all the way across the valley to the Draper Ace Hardware. Upon arrival we only found one birdseed bell on the shelf and so my wife asked the cashier in the front if there is more. The reply was "probably not". I spoke up and said the internet site is showing more on hand. For the folks reading this, I kid you not the associate working replied with "The internet lies". Wow, customer service at it's best. That was the full extent of his wiliness to help and look for more.

Published 2 years ago

I've tried to use their curbside pickup twice now. First time I ended up canceling. I placed an order this morning for a curbside pickup and it's now 5:00 and I still haven't heard back from them. I decided to go to the the store and call them. I've been waiting now for 15 minutes and they still haven't brought it out. The should NOT be advertising Curbside pickup when they're obviously not set up for it!!!

Published 2 years ago

They always seem to have that random part needed in a pinch!

Published 3 years ago

Published 3 years ago

These guys were so helpful! I can't ask for a better customer service experience.

Published 3 years ago

We came to this store and purchased our traeger. We tried to go to Herriman right by our house but they were letting some in an not others. They're happy to help us here. The older guy came outside to give us our coupon for free stuff from traeger. So nice.

Published 3 years ago

Mike at store in Draper Utah was wonderful. I have never had such great, kind customer service. He should be applauded. It is hard to find this kind of service today. I will continue shopping there.

Published 3 years ago

Good little hardware store, the employees are always friendly and knowledgeable. It is a smaller store so it doesn’t have everything, but it has a lot.

Published 3 years ago

Published 3 years ago

Published 3 years ago

I needed a tool and was having a hard time finding it, I went up to the front desk and asked for help seeing if somebody would be able to help me. The employee searched for about 2 minutes after looking up the general area for the part. After not being able to find it, he decided to go help other customers and ignore me completely walking away from me quickly. Extremely rude wasting my time won't be back.

Published 3 years ago

This is a great store, but they were not open at 8:15pm on a Wednesday night when I stopped by.

Published 3 years ago

According to the official Ace Hardware website, the only store anywhere near me that has the item I was looking for in stock is the Draper store, a 25 minute drive away. I drove down there and spent about 15 minutes in the store looking for the item on the shelves and asking for help from the staff including the manager. The manager finally acknowledged that the item was not in stock and the website was wrong. He said "sorry," but he didn't say anything about fixing the website.

Published 3 years ago

This location has rude employees, go elsewhere.

Published 3 years ago

Lots of stuff but don't have what I needed will have to go on Amazon.

Published 3 years ago

Published 3 years ago

Published 3 years ago

Published 3 years ago

SOME of the people that work there don't know much at all. (Young guys)

Published 3 years ago

Astronomical prices!!!

Published 3 years ago

Buen servicio

Published 3 years ago

Not being willing to fill up the propane tank at 6 PM is garbage. Why even offer the service?

Published 3 years ago

Smaller store but they have a great selection of hardware and stuff.

Published 4 years ago

Published 4 years ago

Love the selection of parts and tools I can grab close by, without supporting the big box stores

Published 4 years ago

Published 4 years ago

Love this place. Truly a great hardware store. Staff is plentiful, available, and always helpful. Prices are competitive, too.

Published 4 years ago

Easy, convenient & the staff was accessible to tell me where to get the string level I was looking for

Published 4 years ago

Very convenient and has just about anything you need from a hardware store. Customer service is always good and the store is always clean, definitely a favorite.

Published 4 years ago

Published 4 years ago

Great local shop for quick runs. Lots of BBQ supplies. No, A LOT. Good paint selection and Yeti mugs and coolers for days. They do propane exchanges and refills as well!

Published 4 years ago

Published 4 years ago

Published 4 years ago

Published 4 years ago

Kinda pricey vs competition

Published 4 years ago

Published 4 years ago

Much better service than the big box stores, but when you need assistance, you can find. Prices are slightly higher, but worth it for the service received.

Published 4 years ago

Great service

Published 4 years ago

great helpers and great selection

Published 4 years ago

they close at 7 not 9 as this says. they also seem to have issues answering the phone during business hours. was told we could get our key programmed, drive down to the store then they said nope, come back tomorrow. really? my time is worth more than thus will go to home depot more. ace less.

Published 4 years ago

I was refused service for a medical condition. I’ve been shopping at Ace Hardware since I was a child and I will never be shopping there again I will now be shopping at the big stores that I do not like but I will no longer give Ace Hardware another penny of my money.

Published 4 years ago

Great store could be bigger but they carry allot of needed things!

Published 5 years ago

I bought a ms170 3 months ago and your store wants to charge me 54.00 and they said the carb is bad. It won't run on the mountain's I have brought it back 3 time's

Published 5 years ago

Brought in my car key to get cut and programmed. They programmed the new key, but ruined the old key. No apology. No problem solving. Kept my $90. So congrats Ace Hardware, your $90 and poor customer service bought a one star review, lost a customer, and bought me repeating this experience everytime I see your commercials or drive by your locations to other customers encouraging them to go elsewhere.

Published 5 years ago

Great location that is very organized and very clean. The staff was very helpful and check-out was quick. They have a great selection of tools and products at extremely competitive prices.

Published 5 years ago

definitely the place to go whenever you need something that's a one-off that home Depot and Lowe's are typically out of. Super friendly staff and very clean environment.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Their paint department is clueless

Published 5 years ago

I was trimming some of my trees in my yards and wanted to get a new chain for my chainsaw, so I went to Ace as they are a supplier of Stihl. I want to point out that Rebecca was a HUGE help. Due to my odd saw, which had 2 different chain sizes, I had to make a few trips back and forth to Ace. She took the time and made sure I had the correct chain/bar. She is so AMAZING, if you go in and need help, make sure you talk with her, she'll get you taken care of!

Published 5 years ago

Published 5 years ago

Outstanding venue for just the things you need...and a lot that you don't but buy anyway! 😆 Used to shop for 'stuff' at the nearby KMart...but when that closed a few years ago, I've been at a loss. Now for that quick nut or bolt or weed killer or fitting or whatever...Ace is the Place for me!

Published 5 years ago

It’s nice having an Ace in the hole, and in the neighborhood.

Published 5 years ago

Very clean, well organized, variety of products for your home. The more tenured staff was very helpful, but the younger staff didn't have much interest in helping out at all.

Published 5 years ago

Bad Customer service in this store.
Won't be shopping at ACE again.
Was trying to purchase a butterfly plant crook for my garden. I checked the online inventory and found a store that showed it in stock. I drove 9 miles to the store and couldn't find it. So I asked an employee. Showing him on my phone that his store showed it in stock. He wandered around a bit and told me the inventory must be wrong. I went home, got online, placed a pick up order and it was ready to pickup within an hour. So it was there all along.

Published 5 years ago

Clean and loved that it wasn’t packed with people. Always come to ace for the hard to find random bolts or nut needed.

Published 5 years ago

I used the online portal to order some items online for local store pickup. They said I would receive an email telling me my order was ready. I thought maybe this would be a great option since I have a couple errands to run and am getting short on time. After no email for almost 4 hours, I went to the store to find 3 teen employees standing around doing absolutely nothing. I asked them about my order and apparently they just hadn't gotten to it yet. I placed this order on Wednesday around noon so its not like they were busy. Unfortunately its worth the hassle just to drive a little further to Home Depot to get stuff.

Published 5 years ago

Great selection kinda pricey

Published 5 years ago

Published 5 years ago

Very clean nice place

Published 5 years ago

Published 5 years ago

Nice neighborhood hardware store great for small projects, paint, screws, nails, bolts and most things needed around the house. This place is good when you just can't muster up the fight to fight homedepot.

Published 5 years ago

Published 5 years ago

Customer Service Issues at this location. I placed an online order with from store delivery. Tracking showed "Preparing for delivery" for at least a week. I called the store and couldn't get anyone to answer the phone. When they did finally answer they acknowledged that they had received the order several days back, but nobody had contacted me for delivery or to tell me that the order was ready.

Published 5 years ago

I have always been treated, the best I could asked , I am so glad to have this store where it is. The Sales people are very nice and very helpful.

Published 5 years ago

Published 5 years ago

Published 5 years ago

Waited around in an empty store, pointing to a general isle is not helping! We're going to home depo

Published 5 years ago

Published 5 years ago

Locks! Locks! Baby!

Published 5 years ago

Published 5 years ago

My favourite place to get nuts and bolts. They even have free popcorn!

Published 5 years ago

Published 5 years ago

Ace Hardware in the last state we lived in was amazing. But this store in Draper clearly doesn't understand a customer minded model. I called and asked if they were going to be open until 6 and they said yes, but when I arrived at 5:51, the employee had just locked the door. I asked why he was closed early. There was no remorse, he just said once he coded the alarm he couldn't open the door. I literally needed one thing and drove 20 minutes to get to Ace. I guess I'll just go to Lowe's next time.

Published 5 years ago

After waiting 20 minutes for someone to respond to the text for propane I finally went into the store to ask for assistance. I was told they do not fill tanks after dark. Ok. Would have been nice to get a text back saying that instead of wasting my time. Very very poor customer service.

Published 5 years ago

Always so helpful even the young kids who work there

Published 5 years ago

Good service, good selection

Published 5 years ago

Published 5 years ago

Published 5 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

For when you only need one or two and not a 1 pound box of bolts this place has a good selection. Staff is very help full.

Published 6 years ago

We're helpful and they had everything we needed

Published 6 years ago

Fantastic service, with a surprisingly large selection for a store of this size

Published 6 years ago

They are always so helpful and friendly.

Published 6 years ago

Published 6 years ago

Great local store that is convenient and has most things that you would typically drive to Lowe's or Home Depot to get

Published 6 years ago

Published 6 years ago

Published 6 years ago

An extremely clean & well stocked store. I've lived & worked in Draper for 10 years and never considered this hardware store. I didn't know what I was missing. Before, I was going to the big box store(s). Now, 9 out of 10 times I go to this Ace Hardware store FIRST. I'm waiting for the first time they don't have something I need. I'm still waiting.
J. Larry Bloodworth
[email protected]

Published 6 years ago

Published 6 years ago

Wonderful place to shop.

Published 6 years ago

Good customer service!

Published 6 years ago

Published 6 years ago

Published 6 years ago

This is a nice hardware store, so much better than going the the home Depot.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

You can always get great service at Ace. And...did you know they repair screen windows? Life changing!!!

Published 6 years ago

Published 6 years ago

Love the local store with great selection

Published 6 years ago

Great place for hardware.

Published 6 years ago

Ace Hardware was great. They always have what I need.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Great store with out the feel of a “big box” store. They have all the same stuff with helpful people. Nice location

Published 6 years ago

Friendly staff tried helping us to find what we were looking for, even though it was a slightly strange request for tin or lead for an Austrian New Year's tradition called Bleigießen. We left with some solder and said hi to 2019.

Published 6 years ago

Published 6 years ago

Great store. Found exactly what i was looking for.

Published 6 years ago

Published 6 years ago

Friendliest and most helpful guys around!

Published 6 years ago

Published 6 years ago

Published 6 years ago

Published 6 years ago

Went looking for gloves. Found more of a selection over at IFA.

Published 6 years ago

Thanks for being helpful

Published 6 years ago

Great service

Published 6 years ago

Good place.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Tried to find an item. Only 1 person working and he had to stay up front.. No one there to help me or the other customers

Published 6 years ago

Ace always has what I need and the staff is always super friendly. The store isn't too big so you can get in and out quickly and they have a great hardware selection, bulk nuts and bolts.

Published 6 years ago

Published 6 years ago

A smallish but extremely well-stocked home improvement store, with a very friendly and helpful staff.

Published 6 years ago

Horrible Customer Service each and every time I go in to give them another chance.

Published 6 years ago

Published 6 years ago

Published 6 years ago

Love this store!!

Published 6 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Published 7 years ago

Amazing place with friendly service, always ask for Cody he knows this place in and out.

Published 7 years ago

Published 7 years ago

Published 7 years ago

Love the new Ace Hardware stores. Great choice of products, and exceptional service.

Published 7 years ago

Published 7 years ago

Great service

Published 7 years ago

This store hires people that are not expert in any of the department they work in. Not very well trained.

Published 7 years ago

Great store with a lot more specialty product than I would expect! Very friendly and knowledge employees. I will be back! Thanks Ace!

Published 7 years ago

Beautiful store! Great variety in products and everything is so neatly displayed. Employees are very knowledgeable and helpful - customer service is amazing! 5/5 would recommend this store to everyone and their mom.

Published 7 years ago

Called to verify that I could get a propane tank refilled at 11:00am. Was informed by a staff member that he cane from another store today and there wouldn’t be a staff member onsite until 4:00pm that could refill propane. He stated that there are 4-5 people certified in propane refills but none would be available until 4:00pm that afternoon.

Published 7 years ago

great location, convenient. Have quite a lot of items. store was very clean. staff was helpful

Published 7 years ago

Very helpful!

Published 7 years ago

Great store employees where welcoming and knowledgeable on products I was lead directly to the bolts I needed and found a couple things I didn't need but got anyway I would recommend this store to anyone in the area

Published 7 years ago

I walked in to find 5 employees listening to one tell a story. They managed to break away to ask me if I needed help. All I needed was some matching carriage bolts. They pointed me to isle 10 where they said they had plenty of options of bolts. I said thanks and looked for a second. Couldn’t find the matching set so I walked out again where three other baffled employees didn’t know how to help me find the specific hardware I needed. This is why I go to the competition. When I walk into any other store they are very knowlageable and helpful with the hardware and they get me in and out fast with exactly what I need.

Published 7 years ago