Whether you're hosting a baby shower, a birthday party, a Halloween costume party, or a holiday event, Party City in Sterling offers party supplies for every occasion.
Worst customer service. Manager Ivana couldn’t solve an easy situation, they need learn more about good service.
Published 6 months ago
Bad customer service. One of the employee showed rudeness all because I forgot to put my trolley away.
Published 5 months ago
I've used this Party City for purchasing items/decor for numerous events (i.e., birthday parties, baby showers, work parties), as well as for decorating my own household for holidays throughout the year. I have always been pleased with the items available and the staff, and have never had an issue doing online pick up orders. The staff working behind the balloon counter are particularly helpful, and helped me with a recent balloon order that had to be updated after we cancelled a family event due to an emergency situation. I will continue to shop here and highly recommend it.
Published a year ago
Um it’s a great place to browse and get ideas
I believe the items are very high priced so if you’re on a budget just looky.
Look around and shop around for budget friendly items elsewhere for the budget folks.
Also if you’re celebrating then it’s a one stop shop and splurge for the celebration
The folks there are nice but it’s always hit or miss. Be kind first.
Published a year ago
Could use more organized work, prices were higher than listed on shelf marked.
Published 7 months ago
It's smaller than others I've been to. They had what i was looking for but feel there could be more. Kids working the registers need some customer service training. They weren't rude but definitely not inviting. Plenty parking. I'd return..
Published 2 years ago
Drove 45 min to this location to pick up some doilies to later find out that the kid did not have the proper size /quantity of what I needed.. And, to top it off, couldn't even hold it for an hour... There's Definitely room for process improvement, as i will not be coming back to this location. We (consumers) tend to go establishments where consumers are the priority, something that gets done via soft skills, and genuinely caring for their customers.
Published 3 years ago
Usually I don't write reviews but the girls working at the balloon place are so rude, I placed a order for 12 and I payed in advance. I come to the store at 4:5 pm and the store is open until 5. they closed the place. and wouldn't open even they seen me knocking looking at me and laughing and turned their back. It was for my daughters bday. Finally some customer walked out they came to the door and I had to beg them to let me get my items. it's crazy. I understand they close the door or the store being closed, but I came before 5 pm, but at least acknowledge. It was shameful and i was embarrassed. i did not want to be petty but in front of kids you do that . you look at me and don't even have basic courtesy to respond. it's sad.
Published 4 years ago
So complicated
Published a month ago
Published 2 months ago
Published 3 months ago
Published 3 months ago
Published 3 months ago
Rude
Published 4 months ago
Published 4 months ago
Bad customer service. One of the employee showed rudeness all because I forgot to put my trolley away.
Published 5 months ago
Worst customer service. Manager Ivana couldn’t solve an easy situation, they need learn more about good service.
Published 6 months ago
Published 7 months ago
Could use more organized work, prices were higher than listed on shelf marked.
Published 7 months ago
Came in for some balloons person working at balloon area was extremely helpful and friendly. Not the case with the person at the register, I greeted her and asked how she was doing she did not response and looked like she absolutely hates her job. Came off very rude and definitely ruined my shopping experience there.
Published 7 months ago
Very friendly and helpful staff 👍
Published 8 months ago
Muy buena experiencia
Published 8 months ago
Unfriendly staff
Published 9 months ago
They'll usually have what you need... But for a price.
Published 9 months ago
Published a year ago
Published a year ago
Um it’s a great place to browse and get ideas
I believe the items are very high priced so if you’re on a budget just looky.
Look around and shop around for budget friendly items elsewhere for the budget folks.
Also if you’re celebrating then it’s a one stop shop and splurge for the celebration
The folks there are nice but it’s always hit or miss. Be kind first.
Published a year ago
Published a year ago
Staff is known for not adhering to store hours and constantly closing ahead of time.
Published a year ago
Great service
Published a year ago
Published a year ago
Published a year ago
A bit over priced but you will find everything needed fir a party under this roof
Published a year ago
Published a year ago
Published a year ago
Published a year ago
Published a year ago
Published a year ago
Published a year ago
All my party needs
Published a year ago
Published a year ago
I've used this Party City for purchasing items/decor for numerous events (i.e., birthday parties, baby showers, work parties), as well as for decorating my own household for holidays throughout the year. I have always been pleased with the items available and the staff, and have never had an issue doing online pick up orders. The staff working behind the balloon counter are particularly helpful, and helped me with a recent balloon order that had to be updated after we cancelled a family event due to an emergency situation. I will continue to shop here and highly recommend it.
Published a year ago
Very bad attention from the manager IVANA, she treat a worker badly, she yelled at him in front of the costomers and she was not kind at all when serving me, whenever I come I have to put up with her bad treatment.
Published 2 years ago
We had a problem with the delivery of the balloons . The store fixed it and sent replacement right away. Thank you!
Published 2 years ago
Published 2 years ago
Clean store. They had helium when we went this weekend. A lot of stores are out right now so that was good!
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 2 years ago
Puedes encontrar todo para hacer tus celebraciones
Published 2 years ago
Published 2 years ago
Un almacén muy bien abastecido para organizar y decorar fiestas y celebraciones. Conseguimos todo lo buscado y los precios están en lo promedio.
Published 2 years ago
Published 2 years ago
It's smaller than others I've been to. They had what i was looking for but feel there could be more. Kids working the registers need some customer service training. They weren't rude but definitely not inviting. Plenty parking. I'd return..
Published 2 years ago
Wonderful!
Published 2 years ago
Published 2 years ago
Published 2 years ago
Unfortunately not a great experience here when shopping for children’s Halloween costumes. The merchandise was everywhere, sizes were hard to find, and pricing was above other places.
Published 2 years ago
Published 2 years ago
Published 2 years ago
Published 2 years ago
Poor item selection, high prices, and terribly lazy, unhelpful staff.
Published 2 years ago
Buen producto pero precios muy altos
Published 2 years ago
Published 2 years ago
Published 2 years ago
Balloon delivery was set fo 1-3PM. By 3:45 I had to call for status. I was then told it was being ubered and was on the way. Communication/customer service goes a long way.
Published 2 years ago
Love the new costumes, and received a couple free Spiderman balloons on free day.
Published 3 years ago
Terrible!
They ruined my party. Can you imaging receiving wrong number on rhe birthday balloon?
The other balloon was half-deflated.
Published 3 years ago
Published 3 years ago
Pésimo fui a devolver algo que ni saqué estaba totalmente celado era algo de luces y porque encendía e iva en buen estado no me lo cambiaron si unirse ido en mal estado dijeron que si me lo podían cambiar será que tengo que arruinarlo para que si me lo cambien jajaja si me dio risa y colera que porque no cambian cosas electrónicas solo porque es algo que enciende unas cuantas Lucesitas jaja lugar de m..da para comprar 🤮
Published 3 years ago
Published 3 years ago
Horrible service no people skill what's so ever
Published 3 years ago
Excellent Customer Service!!!
Published 3 years ago
Published 3 years ago
Very bad service I had to leave the place and did not made any purchase. I requested 24 balloons too be inflated and the person who was supposed to do it told me that I would have to wait 30 min. I agreed and hang around the shopping center, when I came back to get my balloons she told me that she didn't do them.
Published 3 years ago
The customer service was great, but the product availability was nearly 50%. Some product is simply not available while some other products are available in limited quantities. At this time there isn't sufficient information when more product will be available.
Published 3 years ago
Published 3 years ago
Drove 45 min to this location to pick up some doilies to later find out that the kid did not have the proper size /quantity of what I needed.. And, to top it off, couldn't even hold it for an hour... There's Definitely room for process improvement, as i will not be coming back to this location. We (consumers) tend to go establishments where consumers are the priority, something that gets done via soft skills, and genuinely caring for their customers.
Published 3 years ago
Published 3 years ago
Published 3 years ago
Got my halloween costume very friendly.
Published 3 years ago
good halloween stuff but music sounds like it's coming out of a lawnmower
Published 3 years ago
Published 3 years ago
Went the day before Halloween and there was only one cashier.
Published 3 years ago
Awesome
Published 3 years ago
No stock, rude staff.
Published 3 years ago
muy excelente.
encontre todo li que buscaba.
Published 3 years ago
Limited variation. Does have specialty items
Published 3 years ago
Not so good.
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
No so good employees where not helpful at all
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 3 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Great for jumbo helium yanks
Published 4 years ago
I love this store. Many options and ideas
Published 4 years ago
All that you need for a party for kids or friends
Published 4 years ago
They have a lot of party stuff but not every cartoon party
Published 4 years ago
Published 4 years ago
Horrible service. Ruined our balloon order in spite of clear directions. On top of that, the person helping us showed attitude both while placing the order and whole collecting it. Never going there again.
Published 4 years ago
Published 4 years ago
Usually I don't write reviews but the girls working at the balloon place are so rude, I placed a order for 12 and I payed in advance. I come to the store at 4:5 pm and the store is open until 5. they closed the place. and wouldn't open even they seen me knocking looking at me and laughing and turned their back. It was for my daughters bday. Finally some customer walked out they came to the door and I had to beg them to let me get my items. it's crazy. I understand they close the door or the store being closed, but I came before 5 pm, but at least acknowledge. It was shameful and i was embarrassed. i did not want to be petty but in front of kids you do that . you look at me and don't even have basic courtesy to respond. it's sad.
Published 4 years ago
Published 4 years ago
Published 4 years ago
Expensive
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Filled with supplies and fast service.
Published 4 years ago
Published 4 years ago
Yeah everything is in place... kind of. But the attention was awful. I needed to order balloons and to get a piñata. For both things it felt like I was bothering and they took their good time in do their job. I was the only one at the store. It’s supposed to be a party store, I expected smiles and people being nice.
Published 4 years ago
Customer service was great for my niece's birthday balloon order
Published 4 years ago
Published 4 years ago
Published 4 years ago
They have what you want and know where to find it. Great customer service
Published 4 years ago
Great, fun place
Published 4 years ago
Published 4 years ago
The stock in the store was sad, but I can't blame them for the conditions of how the pandemic has hit everyone.
Published 4 years ago
Published 4 years ago
First time there and the customer service was awesome! Found everything for my kid's birthday! Definitely coming back!
Published 4 years ago
Published 4 years ago
Tienda de buena calidad
Published 4 years ago
Published 4 years ago
Buen servicio
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
Thank you for being open and so much merchandise to choose from
Published 4 years ago
Published 4 years ago
Published 4 years ago
Lots of Halloween stuff but a really long line. It is Halloween today after all.
Published 4 years ago
Published 4 years ago
Published 4 years ago
I was looking for paper serving bowls for serving dips and other "socially distant" appetizers. They have a great selection of decorations and party supplies, but serving cups/bowls/plates are all plastic! Very disappointed - in this age of reducing the volume of plastic disposal they should be offering paper options.
Published 4 years ago
Published 4 years ago
Great party supplies for every occasion. They even stock things you might need but wouldn't think they'd have, like invitations.
Published 4 years ago
Bueno hay cosas que están a bien precio pero los dulces siento que no hay mucha variedad
Published 4 years ago
Published 4 years ago
Published 4 years ago
Published 4 years ago
This is not a discount party store... they inflated my toddler's balloons what I ordered from Amazon 40 balloons all together for $63!!!!! You gotta be kidding me.... never again... also didn't ask how do I want the balloons to be organized, and they separated the colors.. looked terrible.. if they don't know how to do it just give me a call they had my number. ..
Published 4 years ago
Published 4 years ago
They had everything I needed. Best service I've experienced in a store in years.
Published 4 years ago
Published 4 years ago
pésima atención
Published 5 years ago
They were pretty low on the selection in there and the next time you do any type of customer service training, please don’t forget Kayla. She was incredibly rude.
Published 5 years ago
Published 5 years ago
Employees were not attentive and stock eas limited. They store was a bit messy
Published 5 years ago
I ordered a $100 plus balloon order for a graduation party. Santiago did an awesome job on my order. He was very patient and professional answering all my questions (and I had a lot). My order was ready and waiting for me when I got there.
Published 5 years ago
Thank you for being so patient and helpful with our balloon order!
Published 5 years ago
Published 5 years ago
Great selection for a party.
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Great place for party supplies and costumes.
Published 5 years ago
There's always a party...
Published 5 years ago
Published 5 years ago
Published 5 years ago
This place just looks like a wreck! Nothing is well organized, and before even meeting any of the workers I got the distinct feeling that no one cared about the place or wanted to be there. My feelings were confirmed after asking a few questions. Also, their stuff is overpriced. In the age of Amazon, why would anyone come here?! I know I will never return.
Published 5 years ago
Published 5 years ago
They had NOTHING for an 18th birthday party NOTHING
Published 5 years ago
Good Service
Published 5 years ago
Published 5 years ago
Found exactly what I was looking for..
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Generally I really like this place.it has a lot of hard to find items, as well as some fun impulse purchases that you never would plan on cuz you never knew they existed! I'll add a photo of the hilarious Christmas glasses that I bought.
My only complaint would be that sometimes it's very difficult to find specific items. they probably have it organized more logically for regular shoppers then I otherwise found conducive to searching for and finding specific items.
Published 5 years ago
I found what I won't easily
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Very helpful staff
Published 5 years ago
All your party essentials in one place.
Published 5 years ago
Overwhelming
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
A good place to buy cute items for almost every type of parties.
Store is clean, customer service is good.
Overall Price is not bad, but of course you don't go there to buy a good quality product, so don't expect a high end product.
Published 5 years ago
Amazing staff !!! Love the place !
Published 5 years ago
Organized, well-stocked. Staff helpful. Ample parking. 2019 visit-to purchase balloons: assisted by Yolanda, who was exceptional. She was taking calls, inflating balloons, taking more orders, and answering customer questions all at once!
Published 5 years ago
Published 5 years ago
Published 5 years ago
Very good selection and extremely helpful employees
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
Published 5 years ago
- 5 photos
- 200 reviews
- 3.9 rating
- Phone: +1 703-665-0322
- Website: https://stores.partycity.com/us/va/sterling/party-store-pc1187.html?extcmp=GMBlisting_VA_PC1187_organic
- Address: 47100 Community Plaza, Sterling, VA 20164, United States
- Coordinates: 39.0141511, -77.3747516
- Party store
- Balloon store
- Candy store
- Costume store
- Sunday: 10 AM–6 PM
- Monday: 10 AM–8 PM
- Tuesday: 10 AM–8 PM
- Wednesday: 10 AM–8 PM
- Thursday: 10 AM–8 PM
- Friday: 9 AM–9 PM
- Saturday: 8 AM–8 PM
- Delivery: Yes
- In-store shopping: Yes
- On-site services: Yes
- Same-day delivery: Yes
- Wheelchair-accessible car park: Yes
- Wheelchair-accessible entrance: Yes
- Quick visit: Yes
- Credit cards: Yes
- Debit cards: Yes
- NFC mobile payments: Yes
- Credit cards: Yes